Facilities and Operations Manager

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

What You'll Do

The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work' for our Brussels employees and visiting clients to our office. The Brussels office is a key office in our LAB system, directly positioned in between Amsterdam and Brussels, and the focus needs to be on creating a ‘hub' and thriving center, not only for our Brussels-based employees but also for visiting employees from London and Amsterdam; a destination place to work.

She/he will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility.

There is a major refurbishment planned for the office in 2025-6 which will support this, and the new Workplace Operations Manager will play a pivotal role in helping to design the enhanced services and facilities that will be available post-refurbishment, in partnership with the LAB Director, Operational Improvement, Transformation.

The Workplace Operations Manager will work closely both with the Office Leader for Brussels and local leadership, to support the delivery of their local goals for the office environment, and employee experience, and the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to also deliver LAB-wide projects and improvements for the benefit of all offices.

Key Job Responsibilities

Leadership of the day-to-day Operations for our Brussels office

• Manage and oversee the delivery to a high standard, of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics
• Manage in-house teams, all Brussels vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance
• Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences
• Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required
• Manage communications and engagement with the Brussels Landlord and respective teams, to ensure a strong and collaborative relationship
  
  

Health & Safety (HSE) and Compliance HS&E

• Lead and responsible person on-site (internal mandatory training, risk assessment, DSE's, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing
• Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained
• Ensure the office is compliant with regulatory and compliance, systems and processes are maintained in line with change to regulatory requirements, and BCG policy
  
  

FOH/Events & Meetings Management

• Manage the delivery of front of house / reception services to a high standard for all visitors and employees
• Oversee the delivery of all events and meetings within the Brussels office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology
• Work in partnership with the Director, Employee & Client Services, and team, to ensure a world-class FOH experience, consistent with LAB-wide standards, and high-quality events and meeting services for our employees and clients (on-site / off-site)
  
  

Management and Leadership of Brussels Operations Team

• Develop a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site.
• Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR.
• Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations
• As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success.
  
  

Project Management

• Ownership and delivery of business improvement projects and office programs, across Brussels, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites
  
  

You're Good At

• Great attention to detail
• Good with data; ability to analyze and interpret both technical and financial information
• Role model with strong values, a positive outlook and proactive, and professional approach
  
  

What You'll Bring

• University degree preferred
• 8-10 years' experience working in an operational / service delivery role in-house in an organization, ideally within a professional services environment and / or with experience of working with local and global stakeholders
• Technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers
• Knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance
• Event management and client-experience related projects preferred
• Strong communication and presentation skills; confident user of the Microsoft Office Suite
• Fluent in written and spoken English, Dutch and/or French
  
  

Who You'll Work With

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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