Insurance Transformation Manager

Job Description & Summary


Contribute to creating a better tomorrow

The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at PwC to address the biggest issues facing the world in a way that drives positive impact.  Are you eager to join a team fuelled by open and curious minds? People who are passionate about their work and create new solutions for a new day? Then you’re at the right place. 

Bring your talent. Learn new skills. Make a positive impact. 

You will lead and execute large-scale transformation initiatives within the insurance industry. Your role focuses on modernizing business processes, improving customer experience, driving digital transformation, and ensuring the organization’s operations are agile, efficient, and future-ready. You will work across various teams including product, operations, technology, and finance to identify opportunities for improvement and implement strategies that align with the company's growth and innovation goals.

Your impact

Strategic Leadership:

• Lead the design and execution of the company’s transformation strategy, focusing on digital innovation, operational efficiency, and enhanced customer experience.
  
• Collaborate with senior management to define transformation roadmaps, business models, and operational frameworks.
  
• Drive initiatives that streamline processes and improve profitability.
  
  

Digital Transformation:

• Spearhead the adoption of new technologies, such as automation, artificial intelligence, and data analytics, to enhance underwriting, claims processing, and customer engagement.
  
• Work with IT teams to implement digital platforms, ensure seamless system integration, and optimize data flow across the organization.
  
  

Process Optimization:

• Analyze existing workflows and operational processes within underwriting, claims, sales, and customer service functions to identify inefficiencies.
  
• Implement process improvement methodologies (Lean, Six Sigma) to improve speed, reduce costs, and eliminate bottlenecks.
  
• Ensure continuous improvement in product development cycles, risk management, and compliance.
  
  

Customer Experience Enhancement:

• Collaborate with customer service, marketing, and sales PwC teams to develop initiatives that improve the overall customer journey.
  
• Introduce self-service platforms, mobile apps, and personalized product offerings that cater to evolving consumer preferences.
  
• Lead efforts to gather customer feedback and adjust services accordingly to drive satisfaction and loyalty.
  
  

Regulatory and Compliance Management:

• Ensure all transformation activities comply with relevant industry regulations and standards.
  
• Collaborate with legal and compliance teams to manage risks related to changes in operational procedures or technology adoption.
  
  

Change Management:

• Lead change management initiatives, ensuring that all employees are engaged and supported throughout the transformation process.
  
• Provide training and development programs to upskill teams on new processes, technologies, and ways of working.
  
  

Project Management:

• Manage the full lifecycle of transformation projects, from concept through to execution and post-implementation evaluation.
  
• Use project management methodologies (Agile, Waterfall) to ensure projects are delivered on time, within scope, and on budget.
  
• Track performance metrics and report progress to stakeholders.
  
  

Stakeholder Engagement:

• Build and maintain relationships with internal and external stakeholders, including senior management, department heads, vendors, and consultants.
  
• Provide thought leadership and insights into industry trends, competitive positioning, and best practices for transformation in insurance.
  
  

About you

• Masters in (applied) economics, business engineering, civil engineering, actuarial sciences or another relevant economic major, possibly via a second Master or PhD.
  
• 8+ years of experience in the insurance industry, with a focus on business transformation, operations, or digital innovation.
  
• Proven experience leading transformation initiatives, preferably in a consulting or insurance company environment.
  
• Strong understanding of insurance products, underwriting, claims management, and customer service operations.
  
• Familiarity with digital tools and technologies relevant to the insurance industry (automation, AI, data analytics, cloud computing, etc.).
  
• Project management certification (e.g., PMP, Agile, Six Sigma) is highly desirable.
  
• You are fluent in Dutch and/or French, as well as English.
  
• Strong leadership and interpersonal skills.
  
• Expertise in change management and process improvement methodologies.
  
• Analytical and strategic thinking with a focus on problem-solving.
  
• Excellent communication skills with the ability to influence senior leadership and cross-functional teams.
  
• Proficiency in digital tools, data analytics, and emerging technologies in insurance.
  
  
  

Life at PwC Belgium

Our culture and workplace are something we’re proud of. Here’s a sneak peek at some of the benefits you can look forward to.

• Flexibility: flexible working hours so you can decide your most effective working pattern.
  
• Infinite learning and growing: broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.
  
• Rewards that matter to you: a flexible rewards plan gives you access to a wide range of benefits so you can make the choices that best fit your personal circumstances and lifestyle.
  
• Diversity & inclusion:we believe that diversity makes PwC stronger. It helps us solve important problems and deliver added value to our clients. We encourage an inclusive culture where people can be the best versions of themselves. We organise various D&I initiatives, including an active employee-led Employee Resource Group (ERG) community, comprising 9 diversity groups with over 200 PwC employees aiming to make an impact within and beyond PwC.
  
• A sustainable mobility : we offer a comprehensive mobility budget with a wide range of options (hybrid and electric cars, bike leasing, mobility card or loan reimbursement).
  
• Well-being: an extensive health and well-being programme that includes access to professional sport coaching, individual sessions, sports communities and mental health resources. We encourage a healthy lifestyle with regular wellness challenges and various catering options at our cafeteria. 
  
• Team events such as Last Friday Drinks, quarterly themed parties, team-building days and celebrations, as well as time spent on community days and charity activities.
  
• International PwC network: broad access to industry expertise, both locally and through our wider global network of member firms.
  
• Supporting you in every phase of your life, including family friendly work schemes
  
  

Let’s build something great together. What are you waiting for?

Equal Opportunity Employer statement

At PwC, we are dedicated to building a diverse, inclusive, and authentic environment. We are committed to providing equal employment opportunities for all candidates and employees, regardless of race, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law.

We believe that a diverse and inclusive workplace drives innovation and strengthens our ability to serve our people, clients and communities. Join us in fostering a culture where everyone feels valued, respected and empowered to achieve their full potential.

Additionally, we provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

Required Skills
Information Security, Transformational Change