Junior Customer Success Manager

Descriptif du poste

We are looking for a dynamic and motivated Junior Customer Success Manager to join our team! In this role, you will play a critical part in ensuring the satisfaction and success of our clients. Reporting directly to the Commercial Director, you will act as the primary point of contact for our French-speaking clients, ensuring their needs are met and helping to turn prospects into happy customers.

Key Responsibilities

• Actively listen to client feedback during business hours and address their concerns effectively.
• Maintain accurate and up-to-date client information to facilitate collaboration with colleagues.
• Collaborate with different departments to ensure client satisfaction.
• Efficiently manage and process client information.
• Prepare commercial meetings and ensure proper follow-ups.
  
  

We don’t give our clients the chance to be unhappy—and neither will you! Your mission is to make all our clients happy with our solution and accompany them throughout their journey.

Profil recherché

The ideal candidate will have the following qualifications and traits:

• A strong desire to learn and grow in a client-facing role.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office tools such as PowerPoint and Word.
• Native-level fluency in French.
• A B2 level or higher in English.
• Exceptional communication and interpersonal skills.
• The ability to work independently as well as collaboratively within a team.
• A proactive mindset and eagerness to contribute to the team’s success.
  
  

Déroulement des entretiens

• Application Review: Submit your resume and cover letter in French. Our team will review your application to ensure alignment with the role.
• Initial Interview: Participate in a video interview with our HR team to discuss your experience and motivations.
• Technical Exercise: Complete a short exercise to demonstrate your organizational and communication skills.
• Final Interview: Meet with the Commercial Director and team members to discuss the role in detail and ensure it’s a mutual fit.
  
  

Are you ready to make our clients happy and build a rewarding career with us? Apply now!