As a Managed Service Manager, you will have the opportunity to work for global organizations alongside a multi-disciplined team of Strategy, Digital, and Technology professionals to bring the best of Avanade to our clients.
Come join us
Avanade Technology leverages design thinking, industry insights and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.
Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies – including state of the art Security solutions - to transform their businesses.
Skills And Experiences
6-12 years in IT Service Management, developing processes, reports, and applications for specific service domains.
Experienced project manager and Scrum Master with over 5 years of hands-on Scrum experience.
Knowledgeable in Scaled Agile practices (SAFe, LeSS) and Agile methodologies (Kanban, Lean, XP).
Practical experience with Cloud Managed Services (Azure, AWS, GCP) and understanding of networking, hosting, and big data concepts.
Practical experience engaging with DevOps teams, tooling, and practices
About You
Master’s Degree in computer science or related field or equivalent professional experience
Certifications
PMP, PM² or Prince2 certified
Agile Scrum certified
ITIL certified (ITIL V3 or later)
Any cloud foundation certifications
Effective communicator, capable of working with both technical and non-technical staff at all organizational levels.
Strong leadership, customer service skills, and experience leading Scrum teams, including remote teams and external dependencies.
Fluent in English
What You'll Do
Act as a delivery lead and project manager to ensure the quality of the delivery and the respect of milestones, planning, finances
Draft regular status reports about KPIs/SLA fulfillment
Organize scrum ceremonies, remove blockers from the development team
Accountable for all divergence regarding the expected quality
Present regularly the activity reports and the Service improvement plan to the Customer
Service Management and resource planning
Learn more
Interested in knowing what’s going on inside Avanade? Check out our blogs:
Avanade Insights - exchange ideas that drive tomorrows innovation
Inside Avanade - explore what life is like working at Avanade
Enjoy your career
Some of the best things about working at Avanade
Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
Expanding your thinking
Experimenting courageously
Learning and pivoting
Inspire greatness in our people by
Empowering every voice
Encouraging boldness
Celebrating progress
Accelerate the impact of our people by
Amazing the client
Prioritizing what matters
Acting as one
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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