Quality Project Manager

We are a global industry federation, with member-companies in over 100 countries in the world. The role of our Quality Project Manager is pivotal in ensuring that our member quality compliance processes remain at the forefront of global industry standards.

Job purpose

As our Quality Project Manager, you will lead the development and implementation of ambitious and innovative quality initiatives, driving excellence in the industry.

You will also be responsible for managing the whole operational compliance procedure process from A to Z, as well as managing and overseeing all activities taking place in the Quality Coordination Centre.

Joining our association means becoming part of a global organisation rooted in tradition but undergoing exciting transformation. As part of a leadership team driving innovation and agility, this role offers a unique opportunity to influence and modernise quality compliance standards within the international industry, making a lasting impact in a fast evolving environment.

Position in organisation

Post-holder reports to: General Manager

Staff reporting to this post: Quality Coordinators

This role works in close partnership with senior leadership and other line managers, influencing key decisions on quality compliance and operational standards.

Job dimensions

This role is integral to advancing our mission and ensuring the success of its global quality standards. Key dimensions of the role include:

Strategic Alignment:

• Strongly supports and aligns with our vision and mission.
• Drives innovation and ensures our member quality standards evolve with industry needs.

Key Competencies:

• Requires analytical thinking, risk management expertise, and excellent planning skills.
• Demands strong diplomacy, people management, and leadership capabilities.

Collaboration & Communication:

• Manages all processes and communication with the independent third-party quality auditor.
• Works closely with other line managers to ensure cross-departmental alignment and alignment with the overarching vision and strategic goals.

Customer and Member Focus:

• Engages with members worldwide to understand their needs and deliver exceptional service.
• Ensures customer-centric solutions that align with quality and compliance goals.

Innovation and Insight:

• Brings creativity and market insight to meet and exceed members’ expectations.
• Stays ahead of industry trends to maintain relevance and reputation.

Key responsibilities

Quality Certification Processes:

• Lead the development and execution of new quality projects tailored to our international industry.
• Establish and implement updated quality standards, ensuring alignment with our members’ expectations and the organisation’s strategic vision and goals.
• Manage end-to-end operational compliance processes, including interaction with independent auditors.
• Develop and maintain robust documentation and tools to support quality standards and certification criteria.

Stakeholder Engagement:

• Build strong relationships with members to understand and exceed their quality expectations.
• Represent our organization internationally at industry events, fostering dialogue on quality standards.
• Liaise with internal and external stakeholders, providing clarity on quality compliance matters.

Risk and Best Practices:

• Proactively identify and mitigate quality-related risks.
• Promote and implement best practices across the organization in compliance and risk management.

Team Leadership:

• Lead and manage the quality coordination team, ensuring high performance and effective delivery of projects.
• Conduct performance reviews and implement training plans for staff.

Financial Oversight:

• Develop and manage fee structures for members, auditors, and third-party vendors.
• Approve and monitor financial processes linked to audits.

Skills and Qualifications

• Certified Project Manager with a strong quality background, preferable in different industries.
• Preferable background in risk management.
• Knowledge on ESG matters in a business environment.
• Good and effective verbal and written communication skills, including high level interpersonal and representational capabilities; fluency in written and spoken English essential. Other languages are an asset.
• Thorough understanding of information systems and information technology with a sound knowledge of their development and capabilities.
• Good planning and organizational skills.
• Solution-oriented, proactive and confident about respecting deadlines.
• Independent, flexible and a highly reliable manager. Proven ability to lead cross-functional teams.
• Delivery as well as a people manager.
• Ability to work calmly under pressure.
• Strong communicator.
• Good IT and report writing skills.
• At ease with standard office IT applications (MS Office) and willing to learn new applications (e.g. CRM, MS Project, SharePoint etc.).

Experience

• Minimum seven years’ project management experience in a service organization, preferably in an international context.
• Quality background is a must (e.g. ISO, Kaizen, TPM or similar).
• Experience in an international working environment as delivery manager and a people manager with a strong customer service background.
• Experience with both Change Management as well as Risk Management background is a plus.
• Experience of working in an industry association (not-for-profit) is an asset.