Senior Business Analyst

As a Senior Business Analyst, you will serve as the primary technical contact for medium to large-scale customer facing projects. You will be engaged in the projects from project initiation to the project Go-Live. The Senior Business Analyst will work in conjunction with the Billtrust Project Manager and our customers to provide expertise to ensure that the deliverables and functionality are of the highest caliber to ensure customer satisfaction. You will be responsible for working with external customers on documenting the functional requirements, template document designs, and business requirements as it relates to billing and payment product suite. You will also be responsible for reviewing complex data files, mapping documents, customer requirements and providing guidance on best practices. You will need to be able to speak to the internal technical capabilities of Billtrust’s products while understanding customer requirements in order to provide customers the direction and guidance on their options for the best user experience as it pertains to their business needs.

What you'll do:

• Work directly with project stakeholders to gather, understand, and define both functional and business requirements
• Serve as the primary implementation point of contact for the Development and Quality Assurance Teams at Billtrust in fielding questions/concerns regarding requirements and assisting the team in developing their test plans
• Be the main point of contact for other internal Billtrust Teams in fielding questions/concerns as it relates to the build of how to support a customer’s in-scope requirements
• Work closely with stakeholders to clearly confirm the overall project scope and ensure all project team members and stakeholders understand the impacts
• Proactively communicate progress and alert Project Managers and stakeholders if a deliverable is not achievable or is likely to slip, allowing sufficient time for a sensible course of action while recommending alternative approaches and/or options to accommodate deadlines and prevent slippages
• Use communication and leadership skills to establish a common understanding of project requirements, and expectations on delivery across internal and external teams
• Consistently learning and keeping up to date on Billtrust products, capabilities and new features
• Support and analyzes the feasibility of presales and sales opportunities where necessary
  
  

What you bring to the team:

• 5+ years of experience in a Business Analyst or related role
• Expertise with written and oral communication in gathering and documenting requirements, creating functional design specifications, business writing skills and interacting with business partners and technical resources at all levels of organizations both internally and externally
• Experience and strong proven ability to interact and communicate effectively with both technical and non- technical personnel at all levels of organizations both internally and externally
• Experience in user acceptance testing (UAT), supervising test team activities, and assisting users through user acceptance test processes.
• Detailed understanding of data file specifications, data elements, and file transmission protocol
• Strong sense of urgency and proven background meeting stringent timelines for project deliverables without compromise to quality while effectively working with other teams.
• Proven ability to decompose high-level information into details and applying creativity to solving or providing options to complex problems
• Excellent organizational skills to manage multiple projects concurrently, understand/manage priority, and successfully manage customer expectations.
• Bachelor’s Degree, with a technology or business emphasis, or equivalent education/experience
  
  

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!

What You'll Get:

• Hybrid Work Environment: Enjoy the best of both worlds with our inviting office spaces and the freedom to work remotely.
• A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
• Flexible Working Hours: We support your lifestyle- the results are what count.
• Opportunities for Growth: Fuel your professional journey with a diverse range of development programs, from mentorship initiatives to specialized training tailored to your aspirations.
• Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and Founders Awards, our employees are recognized for hard work and outcomes achieved.
• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
• Unique Individuals: We recognize the strength in our differences and champion diversity as a cornerstone of our forward-thinking culture. Join a team where unique perspectives and talents are valued and celebrated.
• Benefits: Enjoy a comprehensive array of country-specific perks and fringe benefits designed to support your well-being and enhance your overall experience at Billtrust.
  
  

Who We Are:

Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.

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