Senior Collections Advisor

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The Senior Collections Advisor will report to the Credit Manager and be a key contributor within our collections team, handling complex cases and providing high-level support to ensure the successful recovery of outstanding debts. This role requires a skilled collections professional who can effectively manage customer accounts, resolve escalated cases, and provide mentorship to junior team members. The ideal candidate will have a deep understanding of collections practices, a customer-focused approach, and the ability to drive positive results.

The Senior Collections Advisor will report to the Credit Manager and be a key contributor within our collections team, handling complex cases and providing high-level support to ensure the successful recovery of outstanding debts. This role requires a skilled collections professional who can effectively manage customer accounts, resolve escalated cases, and provide mentorship to junior team members. The ideal candidate will have a deep understanding of collections practices, a customer-focused approach, and the ability to drive positive results.

We would love to welcome you to our Ronse office, working hours of Monday-Thursday, 8:30 am – 5:00 pm, Friday 8:30 am – 4:00 pm.

Your responsibilities day to day will be:

• Manage a portfolio of high-priority accounts, using established collections techniques to ensure timely and effective debt collection
• Handle escalated calls and complex cases, providing solutions that balance customer service with company objectives
• Collaborate with the Credit Manager to support junior team members, providing guidance and sharing best practices
• Perform account reviews to identify trends or issues impacting collections performance and make recommendations for improvement
• Maintain accurate records of all communications and actions taken on customer accounts in the collections system
• Ensure compliance with all regulatory requirements and company policies during collections activities
• Assist in training new team members, sharing insights and techniques to enhance team performance
• Prepare regular reports on account status, collections progress, and customer issues for review by the Credit Manager
• Proactively identify potential risk accounts and recommend actions to minimize exposure
• Build and maintain positive relationships with customers, fostering open communication to resolve issues and negotiate payment arrangements.

The experience/qualification we require

• Minimum of 3 years of experience in a collections role, with a proven track record in handling complex accounts
• Strong understanding of collections processes, regulatory requirements, and best practices
• Excellent communication and negotiation skills, with the ability to handle challenging conversations professionally and effectively
• Strong problem-solving skills, with the ability to make informed decisions under pressure
• Proficiency in collections software and reporting tools
• Experience mentoring or training other team members is a plus

What do we expect of you?

• A customer-focused approach with a high level of empathy and professionalism.
• Ability to work independently while contributing to team objectives.
• Strong organizational and time management skills.
• High level of integrity and commitment to ethical standards.
• Proactive and adaptable to changing priorities and requirements.
• Commitment to continuous improvement and professional development

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• And of course, you will be compensated competitively and an excellent range of core benefits.