Senior Internal Contract Governance Officer – part of PMO team

Mission

Contract 6 months, with potential option to become permanent

YOUR FUNCTION:

You are, together with the other team members, responsible for the Managed Services portfolio management in terms of engagement follow up, as from startup till closeout and for related reporting. The PMO team ensures that customer projects and managed services contracts with a result-based commitment, are realized in a successful and profitable way. As part of the PMO team you proactively monitor, provide guidance and support to individual contracts and their stakeholders. The PMO team also provides guidance and support to startup and close the projects/contracts, which can entail customer contacts.

For the temporary engagement this entails:

• Document and institutionalize our MS related methodologies
• Onboard (within the PMO team) and setup Managed Services portfolio governance and follow-up
• Create competence matrix for SDM’s and promote Development of SDM Skills and SDM Community, provide coaching and guidance as relevant to the SDM’s.
• Continuous improvement of our methods and related processes, actively work on improvement actions
• Providing insights through structured reporting and interpretation of figures, support related Financial and Quality Assurance processes (revenue recognition, auditing, …)
  
  

The tasks of the Internal Contract Governance Officer are very broad, and cover Governance, Operational, Methodological and People aspects.

The Internal Contract Governance Officer is no substitute for the Service Delivery Manager or the Business Manager but creates an environment that provides maximum support and insights to both.

The Internal Contract Governance Officer is responsible for the continuous improvement of the PMO’s service level and added value, by looking for patterns in the portfolio, and defining new initiatives to address recurring issues. The best practices set out by PMO are continuously adapted to new methods and evolutions in the market and our customer’s needs.

Profile

YOUR PROFILE:

• You have thorough knowledge and experience in service delivery management and its challenges.
• You have good knowledge and experience with ITSM methods.
• You have good insights in service delivery management related stakeholders and their individual needs and expectations.
• You have an analytical mindset that enables you to extract insights and patterns from data, making the distinction between main- and side-issues.
• You have good communication skills (both verbal and written) and a strong dose of empathy.
• You are fluent in Dutch and have a good knowledge of English. Good knowledge of French is a plus!
• You are pro-active, strong willed, dynamic and results driven.
• You have knowledge of Power BI.
  
  

Discover Your Future with Inetum Belgium

• Make a Difference with a Meaningful Career: step into a role where your work truly matters. At Inetum Belgium, you’ll have the chance to impact lives and drive meaningful change every day.
• Unlock Relevant Career Opportunities: pursue the career path you’ve always dreamed of with tailored opportunities and the IT expertise you need to succeed.
• Achieve Work-Life Balance: we value your well-being. Enjoy flexible working hours, the convenience of satellite offices, the comfort of home working, and an informal, no-nonsense environment.
• Attractive Compensation Package: we offer a competitive gross salary to recognize and appreciate your hard work.
  
  

Organization

Company Description

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility.

Driven by its ambition to grow and industrialize, Inetum generated sales of €2.5 billion in 2023.

In response to a market that has been growing steadily for over 30 years, Inetum has made the deliberate choice to refocus on 4 core businesses in order to gain strength and offer customized solutions tailored to the specific needs of its customers: consulting (Inetum Consulting), infrastructure and application management (Inetum Technologies), software implementation (Inetum Solutions) and its own software publishing business (Inetum Software). Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

At Inetum Belgium, we offer more than just a job; we provide an inspiring environment and opportunities for growth and development. We strive to create a workplace where you can harness your talents, contribute to challenging projects, and be part of a leading IT consultancy group.