Service Business Support & Quality Manager

At Toyota Material Handling Europe, we create the technology that keeps the world moving. Diverse businesses across Europe depend on our logistics and material handling solutions. By pioneering technology like automation, connectivity, and productivity solutions, we enable our customers' logistics operations to be as efficient as possible.

We firmly believe in setting ideas in motion. At Toyota Material Handling Europe, we are over 13,500 colleagues passionate about supporting companies of all sizes with today’s and tomorrow’s material handling challenges. Because we know that our business and our industry are essential and sometimes even critical for you, for daily life and society at large.

In our respective Headquarters in Mjölby, Sweden, Willebroek, Belgium, in our Sales companies across Europe, or in our factories in France, Italy, and Sweden, you can be part of an extraordinary journey. And together, we will Move the world towards easy and sustainable.

The position

Joining us isn’t just taking on a role – it’s becoming part of a team that thrives on collaboration, innovation, and creating meaningful impact in an inspiring environment. As a Service Business Support and Quality Manager you will be integral to shaping the future of our services and enhancing the customer experience. You’ll have the opportunity to contribute to a highly collaborative environment where quality oversight, network support and strategic growth go hand-in-hand. You will be a part of Service Market department, an organisation that provides high-quality services and support. Customer satisfaction is our number-one priority, and we do everything we can to meet our customers’ expectations.

This role will involve regular travel within Europe, with trips planned and agreed upon in advance. The office location is flexible, depending on your current location.

Your Responsibilities

• Drive service development and quality assurance efforts to maintain high service standards in the advanced logistics sector.
• Build and manage strategic partnerships, particularly with Toyota Automated Logistics Group (TALG) to expand service reach and support business objectives.
• Support negotiations of service and support agreements, ensuring alignment with company goals.
• Contribute to the implementation and monitoring of quality programs to consistently meet service standards.
• Oversee cross-functional projects from planning to execution, ensuring operational excellence.
• Collaborate with internal and external stakeholders to deliver quality service support initiatives.
• Promote continuous improvement principles across service support and quality assurance efforts.
• Manage regular projects and initiatives that enhance service capabilities and operational standards.
  
  

Your profile

• Background in service, sales or business development role, preferably in material handling industry.
• Strong understanding of customer needs for services related to capital goods, with experience in contract negotiations and SLAs.
• In-depth knowledge of logistics and automation technologies, including AGVs, AMRs, ASRS, AutoStore, etc. and their support requirements in advanced logistics.
• Solid project management skills, with experience overseeing cross-functional projects from planning through delivery.
• Strong analytical skills for data interpretation, quality assessment and driving service support initiatives.
• Holistic, cross-functional orientation with excellent communication skills for engaging with internal teams, external partners and senior management.
• Good presentation skills with fluency in business English.
• Structured approach to work - project management qualification is a plus.
• Ideally BSc/BA degree in business administration or industrial engineering or related field.
  
  

Our offer

At Toyota Material Handling Europe, we’re not just a global leader in a fast-paced industry – we are a team that values collaboration, growth and making a real impact. In our dynamic, diverse, and international environment, we offer a workplace where you can truly thrive and bring your ideas to life.

We’re committed to supporting you with an attractive benefits package, including a yearly bonus and flexible work arrangements that allow you to balance your personal and professional life. With clear goals and direction from senior leadership, you’ll also find abundant opportunities for career growth and development within the company. Our organisational support ensures that you can maintain a healthy work-life balance while pursuing meaningful work that shapes the future of our industry.

At Toyota Material Handling Europe, we believe in continuous learning and provide plenty of opportunities to develop new skills and take on exciting projects. Collaboration is at the heart of everything we do, and we take pride in fostering a supportive, open environment where every voice is heard.

Time for you to make a MOVE!

Your application

Please submit your application in English no later than January 10th, 2025. Applications only accepted through our recruitment system. We screen continuously, so do not miss out and send in your application today!

For more information about this position please contact; Victoria Östryd Söderlind, Recruitment Specialist; Victoria.ostrydsoderlind@toyota-industries.eu.

Between December 20th 2024-January 6th, 2025 answers can be delayed due to the Holiday Season.

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