Service Delivery Manager

Job Title: Service Delivery Manager

Location: Brussels, Belgium

Job Type: Permanent

Job Description:

      Language: French is preferred

• More than 10 years in IT infrastructure of 2 plus years directly working with customers and should have worked 2/3 years with the current organization.
• Bachelor’s degree or equivalent certifications.
• Minimum of 4 years of hands-on work experience in any area of Infrastructure Operations, Network Operations, or Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, and Network Planning.
• Specific experience of onshore/offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
• Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with the ability to extract, and analyse data to drive improvement actions.
• Ability to handle/negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.
• Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialities.
• Must also possess the necessary skills, behaviours, and traits to be successful as a project leader project/Program office manager or change initiative manager.
• Working toward professional Project Management certification is recommended.
• As a manager, provides direction to staff members in meeting established schedules or resolving operational problems. 
• Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines. 
• Select appropriately which applicable standards, methods, tools, and applications to use. 
• Demonstrates an analytical and systematic approach to problem-solving. 
• Communicates fluently orally and in writing and can present complex technical information. 
• Can absorb rapidly new technical information and apply it effectively.
• Maintains awareness of developing technologies and their application. 
• Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.