Team Lead Customer Service & Operations – East and Central Europe

• Are you a natural team leader with experience in data management and administration?
• Do you have a passion for improving processes and customer satisfaction?
• Do you draw energy from coaching and developing team members?
• Can you easily switch between operational tasks and strategic thinking?
  
  

Four times check?

Then you might be the perfect fit for this job. Bring your drive to help shape the future at Q8. Curious about our company and the position of Team Lead Customer Service & Operations – East and Central Europe? Read on!

As a Team Lead Customer Service & Operations – East and Central Europe, you will:

• Team Leadership and Customer Service: As a team leader, you ensure the smooth operation of daily administrative processes within customer service. You monitor the accuracy of data processing and ensure efficient work methods. In case of complaints and issues, you act as a role model for effective interaction.
• Reporting and Process Optimization: You prepare periodic reports for management on the team’s performance. You identify improvement points in work processes and collaborate with other departments to continuously optimize customer service and administrative processes.
• Credit Management: You ensure the efficient and accurate execution of credit management and follow-up tasks assigned to your team, such as collections, ODA processing, preparation of deposit documents, etc.
• Technological Integration and Process Improvement: You stay up to date with the latest developments in administration and customer service. You collaborate with IT to implement new systems and tools.
• Leadership and Team Development: As a team leader, you coach and support team members to enhance their skills and maximize their potential. You organize training and provide the knowledge and tools to succeed. Additionally, you contribute to a positive and collaborative team culture.
  
  

You recognize yourself in:

• You have a master's degree in business administration, management, or a related field (or equivalent work experience).
• You have proven experience in a customer-oriented role, preferably in a dynamic environment, with at least 2-3 years of experience in a leadership position.
• With a customer-oriented mindset, you utilize strong analytical and critical skills to assess customer needs and find solutions.
• You show empathy and patience when dealing with customers and colleagues; you can de-escalate challenging situations and remain calm and composed under pressure.
• You are proficient in using customer service software, CRM systems, and other relevant tools.
• You have knowledge of best practices in customer orientation and strive to deliver outstanding customer experiences.
• You possess strong coaching and mentoring skills focused on developing the skills and performance of your team members.
• You communicate fluently in English, and knowledge of another (Eastern) European language is a plus.
  
  

What You Are Looking For In a Job

• A guaranteed attractive salary every month, supplemented with eco and meal vouchers, hospitalization insurance, pension plans, vacation and year-end bonuses, and a bonus.
• The opportunity to fully engage in your work while also being able to disconnect completely. With a minimum of 46 vacation days, fully paid.
• The option to work hybrid, at the office in Antwerp or from home, whichever you prefer. And at each location, a top workspace with a laptop, office chair, and headset.
• A warm welcome at a certified Breakthrough Employer with many activities that make life more enjoyable: sports, clubs, family outings, unforgettable events, and our own BeWell program.
• The chance to experiment and innovate at a company in full transformation.
• Opportunities for learning and growth through coaching and a comprehensive training program.
• Support from a large network and the camaraderie of great teams.
  
  

Ready to jump in?

Then click the "Apply" button now and send us your personal details. We will contact you soon.

What Happens Next

If your profile inspires us, we will invite you for an initial conversation. If there's a good fit, we will introduce you to some colleagues. It might just be the start of a wonderful journey at Q8!

Welcome to Q8, where we are moving forward at full speed

At Q8, with our well-known stations in the Benelux (Q8, Q8 easy, and Tango), we have long established ourselves as an important stop along the way. Soon, we will expand with hundreds of full-service fast charging stations. As a mobility partner, we provide the right energy for our customers and have everything they need in our shops, from groceries to a healthy lunch. Our digital tools ensure that customers can easily find a station, recharge, or pay on the go—all for a smooth journey.

What you might not know is that our network extends across Europe. Our IDS (International Diesel Service) division provides energy to trucks and offers services such as road tolls for international freight transport. Q8Oils develops and produces innovative lubricants for various sectors. And behind these activities are our dedicated employees: IT specialists, project managers, customer service, HR and finance professionals, and many more.

Currently, all our departments are undergoing a transformation. The world is changing, and we are evolving with it. That's why we are looking for passionate people who, like us, are driven by innovation, mobility, and sustainability.

Are you ready to grow with us?

About International Diesel Service (IDS)

International Diesel Service (IDS) focuses on the fuel needs of long-haul and international road haulage operators. With competitively priced and strategically located filling stations, IDS covers all major roads in Europe. Its high-quality product range and complementary service package make IDS one of the leading fuel card providers in Europe.

IDS is also committed to upholding its values in all new developments and activities. In addition to meeting world-class standards in corporate social responsibility and quality, we constantly strive to improve our performance through innovative solutions.