Technical Customer Success Manager

Job Description

Who are we?

Robovision is in hyper-growth! As an AI Platform (Paas), our mission is to be the leading backbone of Vision Intelligence. With an award-winning platform, operating in 40+ countries, Robovision is one of the global leaders in the provision of AI-vision.

Introduction to the position

As the Technical Customer Success Manager, you will play a crucial role in empowering our OEM customers to unlock the full potential of Robovision’s platform and solutions. By fostering strong relationships and driving growth, you'll help ensure their success while contributing to Robovision's recurring revenue. Your strategic mindset and deep product expertise will enable you to deliver exceptional value, anticipate needs, and overcome challenges, making a lasting impact on both our customers and the business.

What will you do?

• You serve as the first touchpoint for one or more OEM customers, adopting a highly interactive approach with regular on-site visits and frequent check-ins to gather insights on user experience, usage metrics, and pain points. Leveraging your deep expertise in the Robovision platform and solutions, you provide tailored guidance to empower OEM customers and drive operational efficiency.
• As a key liaison between OEM customers and Robovision's internal departments—product, engineering, solution delivery, and technical support—you advocate for customer needs and drive continuous product improvements. You proactively resolve issues, maintain high levels of user satisfaction by monitoring structured touchpoints, anticipating needs, and gathering valuable feedback to enhance the user experience.
• You also actively identify and pursue new commercial opportunities within OEM customer accounts, delivering technical consultations to upsell and cross-sell products. Collaborating closely with the sales team, you strategize account expansion initiatives through business reviews, presentations, and C-level negotiations. You provide regular updates to Sales colleagues, highlighting potential opportunities or risks to Robovision platform/solution adoption.
• You play a critical role in translating customer requirements into technical scopes that align with Robovision solutions and effectively communicate them to the Engineering teams. Additionally, you provide input on and contribute your expertise to ensure the highest quality deliverables, ensuring value realisation for OEM customers.
• In managing the complete lifecycle of OEM customer accounts, you ensure their success, retention, and expansion by addressing any challenges that arise, driving strategic growth, and nurturing long-term relationships based on honesty, integrity, and a passion for best-in-class service.
  
  

Job Requirements

Who are you?

• 3+ years of experience in a technical software environment, preferably within industries such as Machine Building, Enterprise Software, SaaS, PaaS, AI, Cloud Solutions, ERP, CRM, CMS, or similar sectors.
• Proven experience in Sales, Account Management, or Customer Success within fields like Agri-tech, Food-tech, Artificial Intelligence, IT, or Machinery.
• Bachelor’s or Master’s degree, preferably in a scientific or technical discipline.
• Excellent communication skills, both written and verbal, in English..
• Knowledge of Data Science, AI, Deep Learning, Algorithms, and Industrial Automation is an advantage.
• A strong technical background with a proactive desire to learn and collaborate with customers, through in-person meetings, webinars, or workshops, resulting in high levels of customer satisfaction.
• Confident and credible in engaging with high-level executives, while equally comfortable interacting with non-executive contacts.
• Passionate about setting a high standard for customer success and delivering exceptional results.
• Detail-oriented, structured, and organised in your approach.
• Legally authorised to work in the EU, with flexibility for travel to meet customer needs.
  
  

What do we offer?

• A front seat in Belgium’s most exciting scale-up offering a dynamic entrepreneurial environment with ample opportunities for fast personal growth in different areas
• A competitive salary & benefits
• A young and open company culture where we focus on communication, partnership and team building activities
• The exciting opportunity to join us and scale our organization