Language: High proficiency level in English language
Experience And Education
Essential Qualifications/Experience:
Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
Relevant Service Desk 1st level support experience is a must
Extensive knowledge of Microsoft desktop applications and OS
Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
Extensive knowledge of VPN software and VPN troubleshooting
Minimal Mobile Device Management (MDM) knowledge required
Language Skills – NATO HQ official languages are English and French. Required is:
ü A thorough knowledge of one of the two NATO HQ official languages, both written and spoken
ü A good working knowledge (spoken) of the other NATO official language
Duties/Role
First Contact Resolution (1st line resolution)
Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to):
ü Laptops: VPN connectivity, Microsoft products, Business Applications
ü Mobile devices (phones & tables): MDM platforms, work environment applications, enrolment and configuration of devices
ü User Access Management
Staging laptops and enrolment for new users / replacement
Management of Service Management tickets
ü Incident Management
ü Service Request Management
Coordinates and conducts work to meet quality targets
Able to work with limited supervision
Perform other duties as may be required
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Information Technology & Services
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