customer support

Best Customer Support Techniques to Improve User Journey

Posted on October 17, 2022September 26, 2022 by Stephanie Shirley

Customers are the lifeblood of any business. They are the ones who generate revenue by purchasing products and enhancing sales. So bringing the best customer support techniques to improve their journey is the responsibility of the businesses. But before we dive deeper into that, let's first understand what's meant by the 'User Journey.' The user … Continue reading Best Customer Support Techniques to Improve User Journey

How to Master Customer Support for your Small Business (Contribution from Keith Coppersmith)

Posted on January 14, 2019February 14, 2019 by Stephanie Shirley

The following post comes to us from Keith Coppersmith, an experienced business consultant who serves small businesses and startups. How to Master Customer Support for your Small Business Did you know that 51% of customers stop doing business after just one negative experience? Research further shows that businesses lose over $62 billion every year on poor … Continue reading How to Master Customer Support for your Small Business (Contribution from Keith Coppersmith)