Field IT Professional will provide prompt and accurate technical support, ensuring a high level of user satisfaction and adherence to Service Level Agreements (SLAs).
Key contributions
IT Services Delivery
Performing Windows workstation support in a networked office environment and supporting or performing configuration and troubleshooting for office applications and services
Support and resolve major incidents impacting the users
Various enterprise software installation and configuration
New user set up
Printer and network file share configuration and troubleshooting
Remote installation, configuration and troubleshooting
Computer/user/network moves and changes (IMACD)
Make sure all policies, procedures and standards relating to information and telecommunication systems are followed
Liaise and build strong relationships across the wider CCEP IT community and associated departments, including VIPs
Highly Customer focused, identifying and responding to customer needs and ensuring customer service within IT Services is effective and exceeds requirements
Collaboration with external IT partners and coordination of their activities
Relationships
Build strong relationships internally within Shared Services, ensuring BPT Services meets the SSC requirements
Work and liaise closely with all CCEP BPT and related functions such as Telecoms
Continuous Improvement
Drive an environment within BPTT Services focused on the continuous improvement IT Services processes and customer service
Leadership and People
Build a winning and inclusive culture by promoting diversity
Requirements:
Bachelor’s degree in related technical field or equivalent experience
Minimum of 3 years progressive experience in fast moving, multi-national operational environment with a strong client service orientation
English language skills - fluent
Excellent communication & interpersonal skills
Strong team player
Time management, planning and organisation
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Manufacturing
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