Explore avaliações de hóspedes de hotéis em Daytona Beach

Holiday Inn Express & Suites Oceanfront Daytona Bch Shores
3.7/599 avaliações
Daytona Beach Shores
We were forced to get a hotel room during our trip to Fl because my sister found out she had Covid the day of our arrival. We wanted someplace near NSB, so we choose Holiday Inn Express in the shores. Biggest mistake ever. As soon as we opened the door to the room, the musty smell overtook us, but thought once the AC ran awhile would be ok, I sprayed some room freshener I had… it was ok until you would leave the room for a period of time and you’d be hit with it again. There was black mold in the shower. The AC wouldn’t run right at night so it would get warm in the middle of the night… The first day there, I noticed the pool was dark and murky looking, I really wanted to get in, but not the way it looked. I questioned the girl at the desk, she says oh it’s fine, the chemicals checked ok.. I don’t think so, I own a pool and a hot tub. 2 hrs later the pool was roped off and closed for the day!! The elevators didn’t work the whole week we were there.. Got stuck once and some people were stuck for 20 mins and others 45 mins banging on the doors and I know first hand it’s hot in there, the A.C. never worked. My husband had to stand and wait sometimes up to 15 mins for the elevator and he’s handicapped. That is just unacceptable!! Most of the front desk were rude, we weren’t even offered to switch rooms or any credit for all these inconveniences. One day, the girl at the front desk waited on hotel employees before me, a paying guest, even after her supervisor told her to wait on the guest first.. rude!! The floors/ carpet in rooms are filthy, after a shower I forgot to put my Sandals on and my feet were black and had to wash them again. You expect rust on the beach, but not an inch of dust on the rust of the fixtures, clean them!! (Torey) that’s who didn’t clean our room and left mold in the shower. No coffee maker for the breakfast after 6 days of being there I kept expecting one to show up. But when I called there today to ask a question about my bill I’m told the elevator is fixed, new coffee maker everything is fixed now.. Am I expected to believe 2 days after I ck out it all got better??? Please, Please, please do not leave me your generic response because it’s insulting.. if you want to do something ask me to contact you for a credit… btw we stayed at a holiday in Lorton, VA and it had mold in the shower too?? What’s up with IHG. Positive note: the ladies during the breakfast were wonderful… I just feel for the price we paid, expected more, especially for weekend rates of 259.00 for what we got or should I say didn’t get
Holiday Inn Express Daytona Beach - Speedway
4.3/540 avaliações
This use to be my favorite hotel. I decided to bring my family for a ”Before School” holiday. I understand times change and everyone has a bad day, but I am concerned about what is considered SERVICE now. Let me start with the Good. Some of my favorite people still work there. Andrea, Alona, and even though I didn't see her, the manager Lona. I had to ask if she was still there and if the same owners owned the hotel. The Bad. There are 2 industrial fans in the lobby. Couldn't use the back breakfast area because of the heat. Florida is too hot to not have ac. I understand it has been out for months. The room was not what I was use to. Clean, but not polished. The damp smell probably because of the ac. Now the ugly. I am use to this staff being friendly and a little quirky, but I am slightly embarrassed by what my family and I encountered for 3 days. The lady overnight Sunday was a complete nutball ( and that is putting it lightly) and not helpful at all. Jada was helpful (when we could find her) but not friendly at all. The breakfast.....usually a high point, was reduced to a truck stop diner or a construction site food truck. The breakfast area wasn't clean, it was hot, the food wasn't presentable or good. My family wanted to go out to eat but I remember biscuits, perfect eggs, on special occassions....grits. It never got better. The breakfast person was loud, rude, inattentive, and kind of trashy. I never saw her in gloves, never washed her hands, spent more time at the front desk, wasn't ever in a uniform. Was barely ever in the breakfast room. I am sad writing this. I have met the owner. Pretty cool guy but he needs to see what is going on . Lona, I hope you are able to turn this back to the hotel I loved. I am sorry to send it this way but I feel like you can truly share this with your staff and they will see this from the guest's pov. My family is doubting all of my suggestions now, but I am hoping we could all recover.

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