Really bad experience when I stay at Exedra Cave. There was an unpleasant incident, so after 1 hour of entering the room, I found my room was very cold, apparently the room heater was broken. I called reception and was told to wait. After waiting 1 hour no one came, I went to the lobby to complain, was asked to wait again. Half an hour later still no one came, I went to the lobby and waited 40 minutes, while the children and wife were already cold, especially since the hotel didn't have blankets, only sheets. After 40 minutes in the lobby and seeing that the 4 heaters that the engineering staff had brought were not my quota, I was angry, the answer was just ”there's nothing we can do except wait”. While still angry, I just went to my room, unpacked clothes that could be used as blankets. Finally, after an hour, a portable heater was sent to the room. So in total I waited almost 4 hours. It's called a portable heater, it definitely takes time to heat up, so in the end we just had to sleep. After 8 hours the room temperature becomes a comfortable normal. Well, it turns out there were 2 other tour participants' rooms that were very positive thinking because the rooms were cold but didn't complain, so they wore 2 sets of jackets while sleeping because they thought it was a cave hotel feature so they slept in a natural atmosphere. The hotel can actually be said to have a good landscape, but it is less effective for older people and those with children because the location of one room to another is quite far and requires stairs. The lobby is located on the top floor while the restaurant is located on the bottom floor, so if you have breakfast or dinner it's quite a long way up and down. Arriving at the hotel, our luggage was dropped off by the hotel staff, immediately asked for dinner. The menu is rice, chicken, potatoes, vegetables, tomatoes, fried rice, fish, cheese, salad, various cakes, pudding. After dinner, we were taken to our room by the staff, it turned out our room was close to the lobby so we had to climb 4 floors using stairs. Arriving at the room, go into the room, the sleeping area is quite narrow because it only fits one mattress then the TV, the bathroom area is quite spacious combined with a cupboard and minibar. There is a shower sink and closet. The amenities are quite complete. You could say I was unlucky because I got a room with a narrow bedroom, the other room was more proportional (looked spacious). Because it's a cave hotel, the layout of one bedroom to another is of course different. At the Exedra Cave hotel we stayed 2 days. Our room also had a balcony (which of course I didn't use because it was so cold). There are no swimming pool and gym facilities. There is only a lobby and restaurant. Breakfast includes bread, crackers, cereal, nuts, honey, fruit, cake, pudding, salad, cold cut, cheese, boiled eggs, sausages, minced chicken, porridge, boiled Lombok, potatoes, bread
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