Considering we received an ”upgrade” and the employee being very nice is the only reason this is not a 1 star review. We arrived late, around 11pm on a Friday night. We retrieved our key from the lock box and we're greeted by an employee who saw us thru the window. He came outside and immediately knew who we were. He was very welcoming, said ”Happy Anniversary” and explained how to walk back to our room. We we got to our door, the code we were provided did not work. We walked back to the front of the building to ask for help. He met us around back and gave us a different code which did work. In the dark of night and us rushing to shower and change for our dinner outting, we did not notice the ”imperfections” of the room. We returned at about 1am and went straight to bed after showering (there were only 2 towels which causes us to dry off with wet towels). The a/c never brought the temperature of the room down cold enough for a good night's sleep. We are early birds so we woke up some time between 5am and 6am. Our plan was to enjoy the resort for the entire day before heading out. As we turned on all the lights and began getting ready to head out for coffee, we decided to look out of the window at the pool. This is where we discovered the stick that opens the blinds was broken - no biggy we did it with out hands. While enjoying the view of the sand floor covered pool, we notice blood splatter on the window blinds. This triggered us to open our eyes and look around the room. We discovered blood on the second window blinds, mold on the bathroom walls, holes in the walls, unknown stains on the futon, and many misc scuffs, scratches, and paint chips throughout the walls in the bedroom. We were generally disgusted by this and decided to just leave. We gathered out belongings and went to check out. There was no-one inside and the door was locked so we just left our key and departed. I had booked this reservation thru a travel service and reached out to them about the situation. They contacted the resort and received a response saying ”the room is up to standard”. Therefore confirming that blood on the windows, mold in the bathroom, and holes in the walls is a standard for this resort. If that in fact is a standard they are proud of, it should be advertised as an amenities on their resort profile to advise guests who may not consider sleeping next to the blood of previous guests as a ”standard” for a $200+ a night room.
Excelente
101 avaliações