Business travel FAQ

Corporate travel management supports all areas associated with business travel for employees, customers, vendors, and business partners.

Companies may rely on in-house corporate travel management teams, travel agencies, business travel platforms such as Booking.com for Business, or any combination of these to ensure business travel is as efficient as possible.

Travel management platforms, such as Booking.com for Business, help companies reduce costs and time spent on business travel booking.

Booking.com for Business is completely free! With real-time reporting to make decisions, you'll also receive exclusive business rates and travel support provided by CWT. Plus, you’ll automatically be enrolled in the Genius loyalty program, giving you at least 10% off properties around the world.

Managing corporate travel can be challenging, with tracking expenses and staying within budget being major concerns. Booking.com for Business simplifies the process by centralizing travel info and providing real-time reporting to help your business stay in control of its travel budget to save time and money.

A corporate travel policy is a clear, written set of rules and procedures that outline how employees should approve, book, and expense travel for business purposes. You can read more about travel policies in our blog article.

Booking.com for Business is a platform that provides an easy and cost-effective way to book business trips. It's accessible to anyone, including SMEs, and offers various access levels, an overview of upcoming bookings, and a map to track travelers' locations. The platform can be used by travelers, travel managers, HR, finance teams, administrative assistants, and CEOs to book business trips quickly and efficiently.

Booking.com for Business is designed specifically for managing business travel and offers features like traveler mapping, reporting, and the ability to manage bookings for multiple people.

We also offer exclusive business rates for flights and car rentals with up to 20% off. In partnership with CWT, we provide exclusive business travel-only rates with discounts and loyalty points.

Booking.com for Business is a business travel platform.

You and your employees can use it to book and manage complete business trips and choose from a wide range of accommodations, flights, and car rentals.

It's totally free, and you can even use it to access exclusive business rates.

Booking.com for Business allows you to book trips in a few clicks and have a record of business travel-related expenses.

With Booking.com for Business, you don't need account managers or IT support.

After signing up, you can start managing travelers, create access levels, and book business trips that include accommodations, flights, and car rentals.

Booking.com for Business is a self-service travel management platform that's easy to navigate, so you won't need an account manager.

However, if you ever need support, you can contact a CWT travel counselor via email in eight languages or by phone in English for free. CWT is a global leader specializing in business travel management.

Yes, with Booking.com for Business, administrators can set up recommended travel budgets to encourage travel policy compliance. Specifically, the hotel budgets feature allows administrators to establish budget recommendations and have better control over travel expenses, all while still allowing travelers to have a choice.

You can modify your business accommodation depending on the booking and cancellation policy you chose during the booking process. Availability of room and duration changes depend on the hotel's capacities.

Flight modifications depend on the chosen flight rate. Changing flights is usually possible within one airline, though additional fees may be incurred depending on your ticket. When booking flights, make sure your name is spelled correctly (as it appears in your passport) to prevent any problems if you need to change your flight.

Yes, you can make group accommodation bookings for up to 30 travelers. However, group bookings for flights are currently unavailable.

Yes, as a travel booker or planner, you can easily book travel for others—including non-employees like contractors or external partners—without creating a permanent traveler profile.

Yes, you can cancel your business trip anytime. Accommodations, flights, and car rentals can be canceled or modified, though fees may apply depending on the specific booking’s terms and conditions. You can make these cancellations and modifications either on the Booking.com for Business platform or by contacting a CWT travel counselor.

You can modify your business accommodations depending on the booking and cancellation policy you chose during the booking process. Room changes and accommodation duration modifications are available depending on the hotel's capacities.

Flight modifications also depend on the chosen flight fare. Usually, changing flights is possible within one airline, although additional fees may be incurred depending on your ticket.

When a booking includes more than one airline, there may be technical problems with any change. Make sure your name is spelled correctly (as written on your passport) when you make the booking – otherwise, there may be problems changing your flight tickets.

Airline policies differ when it comes to delays and compensation. However, if an issue arises, you'll be informed of your available options. You can also seek advice from CWT to make a decision. If your flight gets canceled and you don’t want to accept an alternative, the airline will typically provide a refund or credit toward future travel, subject to their terms and conditions.

Accommodation refunds typically take 7–12 business days, flight refunds depend on the airline's policy, and car rental refunds depend on when you cancel the booking.

Yes, we provide both low-cost and full-service airlines for business flights. You can select your preferred rate, class, and add-ons like luggage and meals to customize your booking.

Yes! To make your business trip even more cost-efficient, you can add your frequent flyer number, hotel membership card, or other loyalty programs to your profile.

Booking.com for Business is free for all users and doesn't have any additional subscription or booking fees. You can access exclusive business rates and earn hotel loyalty points.

Plus, with Booking.com's Genius program, you can start saving as soon as you create an account, with a 10% discount on participating properties.

Through Traxo integrating with expense management tools like Expensify, you’ll have full visibility of all your travel costs. This integration allows you to seamlessly track and manage expenses, providing you with enhanced control, transparency, and compliance in your corporate travel process. 

The travel expense tracker provides you with a detailed breakdown and serves as the basis for making a financial forecast for business travel. You can download the travel spend overview in the .csv format.

To get a business booking invoice, contact the accommodation or car rental company directly.

For airline invoices, you'll receive your itinerary and receipt at the time of booking.

You can pay in advance for a traveling employee by using a corporate card or other available payment methods. However, if the pay-at-property option was selected during the booking process, the traveler will have to pay upon arrival.

We accept private or corporate credit and debit cards, as well as virtual payment methods such as an AirPlus card for hotels. When using an AirPlus Virtual Card, the property will receive an authorization form with instructions to not ask the guest for payment at check-out.

All reservations are accessible through the main dashboard, where you can find and manage your bookings.

In the dashboard, you'll find all relevant information, such as booking status, travelers' names, costs, and much more.

Traxo's location tool within Booking.com for Business allows you to easily locate your travelling employees. It captures every booking made by your employees, regardless of the platform they use. With this tool, you can gain a full overview of your employees' real-time travel plans, enabling you to see their accommodation location and ensure their safety and well-being.

Yes, you can. Traxo offers seamless integration with other services, including expense management tool Expensify, to make your business travel management more efficient. With Traxo's integrations, you can maximize productivity and simplify your overall business travel experience.

Yes, we do.

For accommodations, you can access unique rates and discounts of up to 20%, with additional perks like breakfast.

For flights, you can get exclusive airfares to destinations around the globe, with discounts of up to 20%. These fares can provide access to exceptional savings on select routes and are available in all classes of service ranging from First to Business to Economy.

For car rentals, you can get flat per-day rates, reduced rental costs, product and service upgrades, and complimentary express service.

We support English, Spanish, German, French, Italian, Dutch, Portuguese, and Polish.

Complimentary travel support (via email) is available in English, Spanish, German, French, Italian, Dutch, Portuguese, and Polish.

Complimentary travel support (via phone) is available in English only.

Help for Booking.com for Business is available worldwide.

Help for flights is offered in several countries, including Germany, the United Kingdom, Italy, the Netherlands, Spain, France, Belgium, Australia, Austria, Poland, the United States, the Czech Republic, Switzerland, Portugal, Ireland, Romania, Greece, and Canada.

CWT travel counselors can support you with booking modifications and cancellations for your complete business trips (accommodations, flights, and car rentals) as well as with copies of itineraries.

If you need help with using the platform, our chatbot and help center are there to support you.

Booking.com for Business is designed to reduce the time spent on bookings and modifying itineraries, allowing for a more efficient and seamless travel management process.

After a few trips, the personalization feature saves your preferences and recommends the perfect itinerary for you, so you can use the express check-out to complete bookings in just a few minutes.

You can easily sign up by clicking the Register button at the top of the page. The process is simple and takes just a few minutes. Once you've registered, you can start booking immediately.

You just need to provide your:

• Email and password
• Company's name and country
• Full name

Note that special characters aren’t supported by the system. Provide all the information in Latin characters. After registration, you’ll receive an email with an activation link.

If you already have a Genius level at Booking.com, it will be automatically applied to your business account, meaning you can enjoy Genius advantages for corporate trips too!

In your business account, your Genius level isn't shown, but all accommodations offering Genius discounts will display the blue Genius logo. These discounts correspond to the Genius level in your personal account.

You can also access exclusive business rates and earn loyalty points with your favorite hotel chains.