Agents Only Technologies

Our platform now seamlessly integrates with Zendesk, a powerhouse in customer support solutions! Organizations already harnessing Zendesk’s capabilities can benefit from this integration as it leverages the data feed to offer real-time feedback analysis, performance coaching, agent profile synchronization, schedule adherence calculation, as well as insights into trends. Ready to revolutionize your customer support? Reach out to witness our platform in action, and see how you can maximize your workflow effectiveness and exceed customer expectations! #CustomerSupport #Zendesk #CustomerExperience #CCaaS https://lnkd.in/dk7Qau5e

It’s official: Agents Only Technologies is now PCI DSS Certified! This achievement highlights our steadfast dedication to protecting our clients’ valuable data and maintaining compliance with the stringent standards set forth by the payment card industry. It reaffirms our pledge to prioritize the security and integrity of clients’ financial information, providing peace of mind as we continue to uphold standards of excellence in our services. The Payment Card Industry Data Security Standard (PCI DSS) is overseen by the Payment Card Industry Security Standards Council (PCI SSC), a global organization comprising various stakeholders in the payment industry. Its mission is to create and promote data security standards and tools for secure transactions globally. Read more about the diverse security protocols we’ve adopted to safeguard  data integrity and mitigate cyber risks. https://lnkd.in/gTqgqH3t 

Agents Only stepped up to the challenge of enhancing Nationwide Campervan Rentals' customer journey through on-demand solutions, and prioritizing swift email responses from experienced sales & booking consultants. Results? Average response time <10 mins, boosting close rates despite seasonal fluctuations. Plus, it triggered vital sales process changes!  #CustomerSupport #gigCX #ContactCenter #OnDemand #SuccessStory https://lnkd.in/guFjjYFZ

Revolutionizing Staffing with On-Demand Solutions! Agents Only has transformed the staffing landscape for a Fast-Growing Shoe E-commerce brand with its innovative on-demand model, delivering skilled agents precisely when needed. By leveraging the Agents Only platform's network of experienced agents, company leadership saved valuable hours previously spent on direct recruitment. The integration of gig workers into the existing customer support team was seamless, requiring no adjustments to training or operational processes. Plus, access to self-led agent tools for scheduling, coaching, and compensation enhanced efficiency further. Discover more about this game-changing approach in their case study! https://lnkd.in/gRGmtTve 

Uncover the story of how a leading modern furniture ecommerce company redefined customer support (especially during peak seasons), all through a dynamic collaboration with Agents Only. This partnership underscores the power of on-demand staffing in boosting operational efficiency and enhancing customer satisfaction.  Discover how this collaboration is reshaping the customer experience in their latest case study! #CustomerSupport #OnDemandStaffing #EcommerceSuccess https://lnkd.in/gPYWg8sD

Our platform provides highly skilled agents specializing in vital business domains, driven to elevate sales, ensure customer loyalty, and deliver exceptional service. From optimizing retention to swiftly resolving technical challenges and executing impactful marketing campaigns, we are committed to aligning with your organizational objectives. Reach out for more details on customizing customer support solutions for your business requirements. #customersupport #contactcenters #gigcx #businesssolutions https://lnkd.in/gHMtfpBt