Burnie Group

A smooth post-merger integration (PMI) makes all the difference in achieving success. Our latest blog shares 15 expert tips to help you navigate PMI with confidence. Read the full guide here: https://hubs.li/Q02YB62r0

A strong Value Creation Plan (VCP) unlocks business growth and long-term success. Whether you're scaling, selling, or optimizing learn 4 reasons to start building your VCP here https://hubs.li/Q02Yz_4B0

Merging contact centers can be complex, but with the right practices, it drives efficiency and better customer experience. This blog offers 10 top tips to ensure your new, merged contact center excels. Read the blog here https://hubs.li/Q02XVqfB0

Read how the marketing department in a leading Canadian life insurer achieved a performance boost with a streamlined operating model. Our approach included a structured roadmap with clear milestones, roles, and risk management that was implemented with a change management plan that included training, communications, and realistic timelines. The payoff? Enhanced marketing quality, better planning, improved visibility, and increased employee satisfaction. Learn more about the transformation here https://hubs.li/Q02Xnf_T0

David Burnie and Afshan Kinder are excited to attend the 15th Annual GTACC CX & EX Conference today. Human Intelligence is the focus, providing insights into the evolution of contact centers given the transformational changes that AI is enabling. #GTACC2024

Last week, our team gathered for a fun-filled Halloween and Diwali lunch, complete with fantastic costumes and a shared meal to celebrate. It’s always a joy to see everyone’s creativity and enjoy each other’s company outside of our day-to-day work.

Effective workforce planning can transform your organization’s efficiency and resilience. Check out this article to discover a strategic approach with expert guidance on the tools, possible approaches and benefits: https://lnkd.in/gUWXjZxk

It's important to implement AI ethically and effectively. Here are 8 tips to help you integrate AI while maintaining accountability and integrity. Read the full article here https://hubs.li/Q02W0x0S0

Are you struggling with decision conflict in your organization? Organizational alignment leads to faster decisions, smoother execution, and better business outcomes. Read our 5-step approach to resolve decision-making challenges and achieve alignment here https://hubs.li/Q02V5CXL0

Key performance indicators (KPIs) for contact centers are critical to tracking efficiency, customer satisfaction, and agent performance for continuous improvement. These metrics help contact centers improve service quality, reduce operational costs, and create a better customer experience.Learn the most critical KPIs here (https://hubs.li/Q02V4WMs0).