CS Toolkit

Dropping a new demo today - Our product has evolved to be the only wholistic health scoring tool on the AppExchange that is native to Salesforce. Check out the latest demo below: https://lnkd.in/dMqXVGDB

💼 New Feature: Case Activity Tracking 💼 Now you can see a snapshot of open and closed support tickets for each customer over the past few months. Using Zendesk or another support tool? Just connect it to Salesforce, and it works here too. Click for more details on ticket creation dates, status, and resolution times—all color-coded for quick reference. Support activity is a key indicator of customer health, and now it’s easier to track. Check out the demo below! 👇

📢 New Feature in Gauge: Communication Activity 📢 Now you can track inbound and outbound communications with customers—emails, Zoom calls, and more—all in one column! Hover over to see detailed stats, like total emails and calls in the past six months, or click to dive deeper and check in on recent engagement. This feature works with any Salesforce email integration, including tools like Gong, Apollo, and other engagement tools, giving you an instant snapshot of customer communication frequency—a critical view for understanding customer health. Catch the full demo in the video below! 👇

📈 New in Gauge! 📈 Now you can view product usage data and other objective data points alongside customer sentiment. Spot trends fast with color-coded charts. Click to drill in for more details. Get the whole picture in one place. Check out the video below for more detail👇

🚀 Quick update: Gauge now flags accounts with renewals in the next 90 days, making it easy to prioritize. Just adjust the settings, and you’re all set to view this important data point alongside sentiment data. More updates coming soon!

📊 New Feature: Sentiment History Embedded in Gauge Report! Now you can track sentiment trends directly within the Gauge Report, alongside other key data points. Click on any sentiment tile to get a full pop-up with a detailed history of the account—see exactly who did what and when.

🚀 We’ve redesigned the Gauge Report data table to improve usability: 1. Added icons in column headers for quick reference on data sources 2. Increased row height and text size for easier reading 3. Replaced text wrap with pop-ups for a cleaner look and better readability 4. Added a new special column... (more on this tomorrow)

Improved navigation coming soon. 🧭 Also got rid of that page header at the top. At least 20% more screen space added. 👾

Gauge now works on: 💎 Custom Objects In addition to: 🏠 Accounts 👑 Opportunities 👶 Contacts

Thrilled to share another 5-star review—thank you, Josh Pangan! 🌟 NurseRegistry has been a fantastic partner and one of our earliest adopters. It's been over a year now, and we’re delighted to see how Gauge has made a difference in gauging account health effortlessly and efficiently. It’s always rewarding to see our solution empowering small businesses to succeed! Checkout more of our reviews on our listing here: https://lnkd.in/gAXKpqfp #CustomerSuccess #Gauge #SmallBusinessSupport #AccountHealth