Lexop

This Thanksgiving week, we’re reflecting on how empathy and service can transform the collections industry—and we’ve got the perfect guest to inspire you! In the latest episode of the Connect and Collect podcast, host Michael Pupil sits down with Shannon Stewart, Collection Manager at Southland Credit Union, to talk about: ✔️ Balancing financial success with community service ✔️ The role of empathy in collections and communication ✔️ How charitable work and financial literacy empower communities ✔️ Finding fulfillment by aligning your work with a higher purpose From his work with Helping Hands Giving Hope to his insights on fostering genuine human connection, Shannon offers a fresh perspective on what it means to truly help in the collections space. Whether you’re a credit union leader, collections professional, or just someone looking for inspiration this holiday season, this episode is for you. 👉 Tune in now and discover how gratitude and purpose can create meaningful change: https://lnkd.in/gm33JQwu #Podcast #CollectionsIndustry #CreditUnions #FinancialLiteracy #EmpathyInAction #Thanksgiving #CommunityService

The end of the year is here—are you ready? For credit union leaders, this isn’t just a time to wrap up projects; it’s a chance to reflect, regroup, and set your team up for success in 2025. 🔗 Read our latest article: “5 Things Credit Union Leaders Should Do in the Last 5 Weeks of the Year.” https://lnkd.in/gy8Bcxsp Get actionable tips to: ✅ Reflect on what worked (and what didn’t) in 2024 ✅ Prepare your team and your tools for a new year ✅ Elevate your member experience What’s one thing you always focus on in December to finish strong? Let’s hear it in the comments! #CreditUnions #Leadership #Collections #DigitalTools #YearEndPlanning

The final Collections Chronicle of 2024 is here! 🎉 In this edition, we’re covering: ✅ Top strategies to stay top of mind (and wallet) in 2025 ✅ Five essential steps to wrap up the year strong ✅ A warm welcome to Southwest Heritage Credit Union as our newest client ✅ Big takeaways from 2024 and bold predictions for 2025 on the Connect & Collect podcast ✅ Celebrating our 8th consecutive High Performer win on G2 Don’t miss the last issue of the year—read it below! #Collections #CreditUnions #DigitalCollections #Newsletter

Merry Christmas from all of us at Lexop! 🎄✨

As we approach the close of another year, we want to take a moment to express our heartfelt gratitude for being part of our community. Whether we’ve had the chance to work together yet or not, your trust and support inspire us to keep innovating and making collections more compassionate and effective. From all of us at Lexop, we hope this holiday season brings you peace, joy, and time to relax with those who matter most. Happy Holidays!

Closing out 2024 with exciting news! 🎉 Lexop has been recognized in G2’s Winter 2025 Grid Report, earning High Performer for the 8th consecutive time and Easiest to Do Business With. These awards reflect our commitment to delivering results and a seamless experience for credit unions and their members. Thank you to our clients for the feedback and to our team for making collections simpler and more effective. 🔗 Read the full press release here: https://lnkd.in/gyDN8tKk #G2Awards #DigitalCollections #CreditUnions #CustomerSuccess

What a year it's been for credit unions! In the Connect & Collect season 2 finale, host Michael Pupil teams up with Lexop’s Sasha Bordonaro, Jordan Greenberg, and Laura Chambers to look back on 2024’s biggest lessons and make bold predictions for what’s ahead in 🎙️ Don't miss it—stream now: https://lnkd.in/gzYTXFvG This episode is packed with actionable takeaways for credit union leaders planning their 2025 strategy: ✅ Tackling hiring and retention challenges in collections ✅ Leveraging technology to bridge staffing gaps ✅ Why texting is essential for member engagement ✅ Helping smaller credit unions compete with the big players ✅ The rise of financial literacy as a strategic focus #CreditUnions #Collections #FinancialLiteracy #MemberEngagement #Podcast

🎉 Wrapping up the year in style with our amazing team! It was great to take a moment, look back on everything we’ve achieved this year, and enjoy each other’s company. Here’s to finishing the year strong and an even brighter 2025. Happy holidays from all of us at Lexop! 🎄✨

The Consumer Financial Protection Bureau’s new overdraft fee rule is good news for members, easing financial burdens and making banking fairer. But for credit unions, it highlights the need to offset revenue changes by controlling costs elsewhere—especially in collections. A smart, efficient collections process helps recover funds while strengthening member relationships. It’s about finding the balance: protecting your financial health and continuing to put members first. How is your credit union preparing for this shift? Let’s discuss strategies to navigate these changes. 👉 www.lexop.com/demo #creditunions #banking #consumerprotection

The latest NCUA report paints a clear picture of the challenges credit unions are facing: • 📈 Delinquency rates are up 19 basis points compared to last year. • 💸 Loan loss provisions have surged by 33.5%. • 📉 Net income has dropped by 4.7%. With credit card and auto loan delinquencies climbing, the cost of servicing loans is becoming a bigger burden. That’s where Lexop can help. Our software lowers the cost of managing delinquencies by giving members self-service tools to make payments faster. In fact, many of our clients recover the value of their Lexop contract in just one month. 👉 Ready to get ahead of rising delinquencies? Let’s chat. #CreditUnions #LoanServicing #Delinquencies #FinancialHealth