SPLICE Software

We are honored to be recognized alongside an awesome client! Congratulations Mutual Benefit Group! SPLICE Software is proud to stand with you and Duck Creek Technologies as we celebrate keeping policyholders informed and improving customer experience! Ask us about fully integrated text message notifications and integrated NPS. Syed Raza Shannon Davis Jenna Ha Tara Kelly Rohit Bedi Michael Jackowski #text #NPS #Formation24 #Customerengagement #insurance #insuretech #hardware

Happy Thanksgiving! At SPLICE, we're beyond grateful for our incredible team, partners, and the clients we've had the honor of working with. The passion, innovation, and collaboration within our community make everything we do possible. Here's to all the amazing people who inspire us every day. #SPLICESoftware #GiveThanks #HappyThanksgiving

Thank You, March 2024 Contributors! ✨ We’re incredibly grateful for the brilliant insights shared by our March contributors. Your expertise and perspectives have added immense value to our community this year! 💡🌟 📌 Tony Grout - Chief Product and Technology Officer, Showpad: https://lnkd.in/dsXyyHes 📌 Tara Kelly - CEO and Founder, SPLICE Software: https://lnkd.in/dYiUCMrS 📌 Ryan Heinig - Chief Revenue Officer, 2X : https://lnkd.in/dz-TE9fc 📌 Judith Platz- Chief Customer Officer, SupportLogic : https://lnkd.in/dBFeNjpd 📌 Julien Sauvage 🥖 - VP Marketing, Clari : https://lnkd.in/diy82RzN Your contributions inspire innovation and keep our audience ahead of the curve. Here's to more impactful conversations in the coming year! 🙌 #YearlyRoundup Which article from March was your favorite? Let us know in the comments! 💬👇

In the insurance industry, blending automation with a human touch is key to meaningful customer relationships. Join Tara Kelly and Abel Travis as they dive into the future of insurance communication, offering actionable insights to elevate customer engagement and satisfaction. Listen now: https://hubs.la/Q02ZtBGy0 #SPLICESoftware #InsuranceMarketing #CustomerEngagement

Don't forget about policy renewals this holiday season! Streamline your policy issuance process with solutions designed to enhance efficiency, improve compliance, and elevate the customer experience. ✅ Reduce operational costs ✅ Boost policy retention ✅ Ensure timely, personalized communications ✅ Strengthen customer loyalty Empower your team to focus on high-value tasks while delivering seamless, scalable service. Learn more here: https://hubs.la/Q02Z7-k70 #SPLICESoftware #InsuranceAutomation #DataDriven #Policyholder

To truly build customer loyalty and reduce churn, insurers need to rethink how they use NPS surveys. By expanding NPS collection beyond call centers and chatbots to every touchpoint in the customer journey—from quotes to claims to new product releases—insurers can capture a more holistic view of customer sentiment. Join Tara Kelly as she discusses optimizing your strategy. Read it here: https://hubs.la/Q02Z02kQ0 #CustomerExperience #NPS #Insurance #CustomerLoyalty #CXStrategy #DataIntegration #CustomerSatisfaction #TrustBuilding

In today's rapidly changing insurance industry, policyholders want more than just coverage, they want an experience that's personal, intuitive, secure and responsive to their needs. Not sure you're giving that experience? Check out our blog: Unveiling the Power of Personalized Conversations in Insurance where we dive into our best tips for creating the experience your policyholders are looking for, and how our integration with Duck Creek Technologies can take things a step further! https://hubs.la/Q02XXX-P0 #insurance #insurtech #personalizeconversations #customerexperience

Reduce your total cost of claims and improve the policyholder experience, (at the same time!) with the help of our 5 Step Checklist for Optimizing Your Claims! https://hubs.la/Q02W_yXr0 Discover the must have automated workflows you need for: Claims Submissions First Notice of Loss Appraiser Appointments Claim Updates Claim Closures 2 way text & chat support #SPLICESoftware #Claims #Insurance #CustomerEngagement

Overheard at ITC Vegas 2024: Unsurprisingly, GenAI was at the center of discussion, but what else was a trending topic? Read more about what our Sr. Marketing & Dialog Strategist, Ivy Tang, discovered at InsureTech Connect this year: https://hubs.la/Q02W2sCt0 #ITCVegas #ITC2024 #insurtech #GenAI #lifeandannuity

We had a ton of fun exploring the role of Life Insurance Modernization with Tara Kelly and Jennifer Smith. Listen now to learn more about what is working and how you can measure success!