Symend

What if a simple tweak to your payment reminders could 5x your conversion rates? 😯 Behavioral science is transforming debt recovery strategies. By understanding why past-due customers make—or avoid—payment decisions, you can achieve real results... like 15% lower attrition and 45% reduced call-related costs. Watch this 2-minute video to discover the science behind better collections strategies: https://lnkd.in/eeTEBvMH #BehavioralScience #DebtRecovery #CollectionStrategies

What if you could understand the “why” behind customer decisions and use it to drive real results in debt recovery? 🤔 Behavioral science isn’t just a buzzword—it’s a proven approach that combines psychology, data, and experimentation to influence decision-making. At Symend, we leverage behavioral science to: ✔️ Craft empathetic, tailored delinquency engagement strategies ✔️ Enhance past-due customer experiences ✔️ Drive better repayment outcomes by understanding what motivates behavior Discover how behavioral science can reshape how you engage with past-due customers: https://lnkd.in/g7KPRAdq #BehavioralScience #DebtRecovery #DelinquencyEngagementStrategies

💡 Are your payment reminders adding to your customers' decision fatigue? 35% of consumers are more likely than ever to ignore emails and texts—especially when overwhelmed by digital fatigue. Simplifying your messaging can reduce this friction and guide customers toward confident repayment decisions. See how clear, tailored communication improves debt recovery outcomes. Read the blog for actionable strategies: https://lnkd.in/ehGSDKum #DecisionFatigue #DebtRecovery

"Either you fit into the mold, or you shape something new." ⭐ Why did I decide to work at Symend? Back in 2020, when I started my first business and got into the startup world, I’d look at companies like Symend, and they were such a huge inspiration for me. These were companies that weren’t afraid to challenge the status quo with technology. But here’s the thing: it’s not easy. 💡 First, someone has to trust you enough to give you a shot, to let you show that you're worth trusting. It’s not about just showing up and trying to change things for no reason. As humans, we’re always creating. We create content, stories, moments. But to really create something meaningful, you have to think differently. And that’s the philosophy behind all of this: if we all did things the same way, nothing would ever change. That’s why being different, thinking outside the box, and being bold is so important. Now, imagine sitting down 10 years ago with a traditional debt recovery manager and telling them, "One day, there’s going to be technology that understands why someone can’t pay their bills at a specific moment—all without talking to a single person, just through digital tools." Ten years ago, that would’ve sounded impossible. Today, it’s real. But to make the impossible happen, you have to try things no one else is trying. That’s how I choose to live my life—not doing something just because “everyone else does it”, and not avoiding something just because no one else has tried it yet. So, to anyone out there trying something different that brings value, keep on doing it, you'll shape the future someday. 🤍

Don’t miss out—see why top collections teams are achieving higher recovery rates 📈 with a customer-first approach! The 4 Ps—personalization, proactivity, promptness, and people—are transforming debt recovery results across the industry. Discover how these strategies improve cure rates; provide better, sustainable customer experiences; and drive long-term success. Check out our blog: https://lnkd.in/d9Qk5B_R

🔑 What’s the key approach your debt collection process needs to boost results? It’s time to go beyond traditional methods. By integrating behavioral science, you can bridge the gap between intention and action—and help more customers follow through on payments. Discover the powerful insights that drive this approach: https://lnkd.in/g3RTxG7V

83% of consumers want proactive customer support—are you meeting their expectations? Debt recovery doesn’t have to feel transactional. From personalized outreach to timely ⏱️ support, the 4 Ps of customer engagement can transform collections into a people-first process that builds trust. See how a proactive approach can make all the difference: https://lnkd.in/d9Qk5B_R

Can your debt recovery strategy handle the risks of staying outdated? Legacy approaches often miss critical signals in customer behavior, leading to missed payments and lost revenue. Discover how behavioral science can prevent these costly gaps and protect your bottom line: https://lnkd.in/g3RTxG7V

Think your customers aren’t trying to pay? Think again. The intention-action gap shows that many customers do want to pay but struggle to act. Uncover the real reasons behind this gap 🌟🔍: https://lnkd.in/gqnTCFQg #DebtSolutions #CustomerSupport #BehavioralInsights

🔍 Don’t let your competitors get ahead—behavioral science is the new frontier in debt recovery! More companies are adopting behavioral tactics to drive higher recovery rates 📈and engage better with past-due customers. Stay up to date on the future of collections: https://lnkd.in/g3RTxG7V