Voiceflow

Intents and Utterances... what's the difference? 🤔 If your New Year's resolution was to learn more about how to use AI in your business, look no further than Jacklyn Biggin's new Voiceflow Basics course! She covers all of the basic topics to get you started learning how to build an AI agent on Voiceflow — and she makes it fun! Take this video for example, she'll walk you through the differences between intents and utterances, and how to use them to prompt your agent to write a song about Voiceflow. Once you've covered the basics, you can start on one of Daniel 'Tuba' D'Souza's courses building a customer support agent! Check out this course and more over on our YouTube channel: https://lnkd.in/gk8T33BA

The Voiceflow team will be at the National Retail Federation show this month — will we see you there? 👀 The best shows teach you something new and introduce you to solutions that help you reach and surpass your 2025 goals. If AI is on your roadmap — and for retail, how could it not be? — we’d love to meet you. Retailers, especially in e-commerce, are using AI agents that improve customer support metrics, grow brand loyalty and increase basket size. This year, 2025, right now — is the time to build one for your company. Reach out and set up some time to talk with Mikhaila Loader or Marianna Adamian while they’re on-site and learn how Voiceflow can get you to a working proof-of-concept in weeks, not months.

Want to win 3 million Voiceflow AI tokens? How about one free month of a Voiceflow Pro plan? Here's your chance 👀 We’re starting the new year with 9 days of fun challenges — complete as many (or as few) challenges as you want and win a prize for each 🎁 Here are the 9 challenges you can complete within the next 9 days: 1: Share a story of how Voiceflow helped you achieve a business goal or outcome on Discord or LinkedIn 2: Demo your project at Voiceflow office hours 3: Submit an approved resource to the Voiceflow marketplace 4: Share a YouTube tutorial you've created in the #community-tutorial Discord channel 5: Record and share a Voiceflow demo on Linkedin and tag us (@Voiceflow) 6: Share a win you had in the #wins Discord channel 7: Plan a local Voiceflow meetup 8: Answer five questions in the Discord Community 9: Screen record and post your favourite Voiceflow feature and why on LinkedIn (tag us) Submit them to the link (in the comments) before the deadline (Jan 17 @ 11:59 PM ET). Once verified and approved, we’ll send you your well-earned prizes. It’s that simple. Drop any questions, tag your friends, and find the submission link in the comments! 

Handle spam calls with an AI phone assistant 📞🤖 🤚 Watch as Nicolas Arcay Bermejo shows off his new CallSense voice agent, built with Voiceflow, as it handles three unique calling scenarios: 1️⃣ The agent recognizes a spam caller and handles the call without Nico ever having to pick up the phone. 2️⃣ It takes a message on Nico's behalf, sending him a summarized version of the call over text for Nico to review later. 3️⃣ And it automatically forwards the call to Nico's personal device when there's an urgent request from his kids' school. Interested in Voiceflow's Voice AI capabilities? Head to our YouTube channel for Nico's full walkthrough and a sneak peek at upcoming features 🤫

Our New Year's resolution is to turn your 9-5 business into a 24/7 business with AI customer support agents! 💥 Don't turn away customers just because they reach out after business hours. Use AI agents to collect their information, summarize it, and prepare live agents to handle their requests faster when they're back online. All of this was created by Jacklyn Biggin using Voiceflow and Make, which allowed her to update a Google Sheet and send a confirmation text using Twilio! Looking to use the agent for yourself? Comment "template" and we'll send you the link to add it to your Voiceflow Creator workspace! ⬇️

VOICEFLOW INDIA MEETUP! We’re hosting a Voiceflow meetup in Bangalore, India! If you’re around I would love to meet - it’s on Jan 7th. Akshat Bahety and myself will be showing some of the big upcoming features (Voice) and giving everyone there early access :) Details in the comments!

Christmas came early — prompt like a pro with new starter prompt templates built right into the Prompt CMS 🎄 Choose from a small selection of key templates, including optimizing user questions, detecting language, and check if a clarifying question is needed. Then, start customizing to your heart's desire: add utterances, variables, and control the model responses. What are some prompt templates you'd want to see in the Prompts CMS? Let us know in the comments ⬇️ Even more templates to come in 2025 🥳 Happy holidays to all of our builders!

AI moves fast, but Voiceflow ships faster 🔥 We launched 100+ new capabilities for customers in 2024, and 2025 is going to be even bigger. See you next year - happy holidays! 🎅 #AI #ChatGPT #Voiceflow

Don't miss the FINAL Developer Lab of the year tomorrow 📞 Follow along with Nicolas Arcay Bermejo as he builds a digital phone assistant that can handle spam calls, prioritize and forward VIP contacts, and manage unknown calls! Plus, we'll be joined by Juan Carlos Quintero who will be sharing more about building a voice AI hotel concierge. Check out the flow below for a sneak peek at how the agent makes decisions and routes calls to the right place. ⬇️ Register here: https://lnkd.in/g6FnFmqZ Can't make it tomorrow? Register via the link above to be the first to get access to the recording. 📲

Loved by over 3000 customers, including Cisco, StubHub International, and Turo, Voiceflow has once again been named as a leader in conversational AI in G2's Winter Reports! Product teams continue to share their love for our platform's ease of use, breadth of features, and user interface, ranking Voiceflow as a high performer in AI Chatbots and a leader in Bot Platforms.