Gardenia Hotel

This hotel shouldn't be rated 4 star, nor all inclusive( maybe partial in the best case) and they should say that parking is limited.

Just got back from a 7 night stay with my family. With the exception of one or two people the hotel staff were lovely and so helpful, unfortunately a lot of them couldn’t understand English very well. The food was lovely and very tasty although could be better with a bit more selection for the English. Our room was cleaned daily and all the public areas were spotless. The hotel is in a great location with plenty of bars and shops nearby and Cleopatra beach just across the road through a lovely park. After reading previous reviews I was a bit worried about staying here but we all really enjoyed it . There are also a few negatives I think should be addressed in order to increase the enjoyment … there are only limited drinks included in the all inclusive package. No bottled water is available before 10am it is padlocked away in the fridges . Also there are no cocktails included either although if you wanted one it would cost you around £10 to £14 each! It states on the website that the pool bar is open from 8am to 6pm but wasn’t open at all during our stay and even the fridge in this area with bottled water was padlocked closed. Limited snacks and ice cream was available from 3pm til 4.30 but were padlocked again at 4.30 sharp. We booked 2 single rooms and a family room (3people) but all rooms were exactly the same size so we hardly had any room in the family room. Breakfast is from 6.30am but there is no one to cook eggs/omeletes til 7.30 prompt (the chefs were seen eating breakfast in the back! As the majority of breakfast was continental we struggled for breakfast we liked, without having eggs e.g toast and jam etc. If you are wanting entertainment then this isn’t the place for you (there was an organist on the Thursday and a violinist on the Monday that was it, but us as a family were quite happy sat outside the lobby bar chatting in the lovely surroundings. We read reviews saying that the staff were all for the other guests not the English but it was the other countries guests who were rude and arrogant not the staff who were lovely. This hotel is small and quiet so personally I dont think it would be suitable for younger families. A couple of pictures on the site are a little misleading as it clearly shows a slide into the pool on one but there is no slide and not even any proof that there ever was one . We went to the beach for the day and got 5 sunbeds 2 umbrellas which set us back 17 euros but not only that we found out that the beach bar wasn’t free to us even though we were all inclusive but to be fair this isn’t the hotels doing as all bars and all sunbeds are payable on Cleopatra Beach. I think that the hotel should say this when booking. Our stay was really enjoyable and we were happy with hotel and location but wouldn’t return. Thank you