Lavande Hotel (Guangzhou Panyu wildlife world store) Reviews
Lavande Hotel (Guangzhou Panyu wildlife world store)
No.595 Dashi Section of No.105 National Highway, Panyu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Lavande Hotel (Guangzhou Panyu wildlife world store) Guest Reviews
4.5/5
Good
2933 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(2933)
Positive reviews(2767)
Reviews with photos/video(352)
Convenient location(774)
Great location(346)
Friendly front desk staff(215)
Large rooms(213)
Perfect for kids(122)
Average sound insulation(110)
Convenient parking(82)
Nice toiletries(37)
Negative reviews(166)
Guest User
Deluxe Double Room
Stayed in Jul 2024
Solo travelers
7 review
1.0/5
Posted on Aug 29, 2024
Do not stay here! Thia hotel shares the building with a karaoke bar (KTV). The thumping bass stopped around 3AM, but the room's window didn't close very well, so I could hear every small sound in the parking lot. In the end, I slept only 4-5 hours, and I had to sleep in the bathroom, because it was quieter 😂
I asked the front counter person if there was a quieter room, and he said mine was already the quietest. I think he was right. I can't even imagine how terrible it must have been in the other rooms 😅
The front counter people were nice, though! :)
Response from Property: Dear guest, thank you very much for your recognition of our hotel reception service. We apologize for any noise problems you may have experienced during your stay. We will consult with the bar as soon as possible to put in place better soundproofing measures to ensure a quieter stay for future guests. At the same time, we will also check the tightness of the room Windows and carry out necessary repairs and improvements. Thank you again for your feedback and understanding, and we look forward to your next visit to give us a chance to provide you with a better experience.
D Rante
Superior Boutique Room (2 beds)
Stayed in Nov 2024
Family
5 review
4.0/5
Very Good
Posted on Dec 18, 2024
Ok place to stay if you are traveling around or if you are there to visit the Safari. The location is placed around next to the Safari park and to the highway. Check-in was easy and so was checkout. Some of the facilities was not at par but for the price it had most of it right. Good place to stay for a night or 2.
Breakfast was Chinese style and complimentary.
Response from Property: Dear guest,Thank you very much for taking the precious time to write such a thoughtful review for us! We are sincerely delighted to know that the location of our hotel has brought convenience to your trip and that you are satisfied with the check-in and check-out processes. Regarding the issue of some facilities you mentioned, we have taken note of it and will arrange for improvement and perfection as soon as possible, striving to provide a better accommodation experience for every guest in the future. We are very glad that the Chinese breakfast suits your taste. We also look forward to becoming your top choice of accommodation again when you visit the safari park or travel around the area next time, creating a more perfect accommodation memory for you!
Guest User
Superior Boutique Double Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Friendly staff and easy access to Chimelong shuttle from the adjacent hotel
Response from Property: 感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務!
SG ATan
Family Room
Stayed in Nov 2023
Family
1 review
3.5/5
Posted on Dec 10, 2023
Hotel is very closed to Chimelong Safari. Just next to it.
Nearby 5-7 mins walk is a mall with many shops, supermarket and restaurants.
Hotel is rather old. Sound proofing is not very good. Basic cleanliness is fine. But if you are not fussy, is an acceptable hotel for the price.
Response from Property: Thank you for your stayand comments, very sorryto bring unpleasantexperience to your stayXiaofeng will be careful tocorrect the shortcomingsand deficiencies, hopethat you can chooseXiaofeng home againexperience the change ofXiaofeng, looking forwardto your visit again.
Anonymous User
Deluxe Room (2 Beds)
Stayed in Mar 2023
Family
10 review
2.2/5
Posted on Apr 19, 2023
The hotel is located with a walking distance to Chime Long safari park which is convenient for family visitors. However, the room condition is not meeting the basic requirement. My room’s has a big area where the wallpaper has been ripped off showing the mouldy wall. The bed and pillow were not comfortable. The room was not well cleaned with dust. During the night, the noise from disco club located downstairs has significantly disturbed our family although I have requested a quiet room when I checked in with reception. I will not come back again.
Response from Property: First of all, thank you for giving Xiaofeng a comment during your busy schedule. Seeing that your parents gave Xiaofeng a bad review, Xiaofeng felt extremely uncomfortable. Regarding the health problems feedback from your parents, Xiaofeng will also strengthen rounds and do a good job in rectification. Regarding the noise problem, Xiaofeng has provided sound-proof earplugs at the front desk here. You can call the front desk to inform about the noise problem. Xiaofeng will immediately feedback to the bar to turn down the volume. I'm sorry to make my parents have an unpleasant check-in experience, and I hope that you can give Xiaofeng a chance to rectify it. I wish you a happy life.
Anonymous User
Superior Boutique Room (2 beds)
Stayed in Jun 2023
Family
5.0/5
Outstanding
Posted on Aug 4, 2023
mmmmm
Response from Property: 我們在季節裏默默地走着,城市與城市讓一條條航線連得很近,朋友像棋子一樣散落在各地,所以收到這些字裡行間的讚美,是意料之中也是意料之外的驚喜,好像晨間的甘露,讓人心曠神怡,充滿了前行的力量,為親愛的送去一份炙熱的真誠,感謝您,期待與您同行。
Guest User
Superior Boutique Room (2 beds)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 23, 2025
The room is large and comfortable, with good soundproofing. It is very close to Chimelong Zoo. It is recommended to go there in the morning instead of walking and taking a taxi. It is also good to arrive 8 minutes early. There is no queue for the train.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Lavande Hotel Guangzhou Hanxi Changlong Station Wildlife Park Scenic Area Branch and giving a perfect review. The most important thing is to have a comfortable stay when you are away. I am very happy that we can make your stay comfortable and secure. Lavande Hotel's superior geographical location and complete supporting facilities are all designed to allow you to feel the warmth of home and enjoy quality life. We work 100% just for your satisfaction and look forward to your next visit! I wish you success in your work and good health!
Guest User
Superior Boutique Double Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 22, 2025
If you go to Chimelong Safari Park, the location is excellent. It takes only seven or eight minutes to walk to the north gate of the Safari Park, and next door is Chimelong Xiangjiang Hotel~
Free help to upgrade the 2.7-meter executive king room. The service is great. The hotel provides free storage service.
Original TextTranslated by Google
Response from Property: If you go to Guangzhou Chimelong, stay at Lavande, come by car and park for free, a real benefit! Thank you for your support. I feel great and all the fatigue of the day has disappeared! The cotton products in the rooms of Xiaoli Hotel are all star Asian cotton brand linens and international brand mousse mattresses!
Guest User
Romantic Exclusive Room With Tub
Stayed in Dec 2024
Family
8 review
3.7/5
Posted on Jan 19, 2025
The room I originally booked with a bathtub was a bit noisy when I arrived at the hotel, so I was told that it was a bit noisy, so I was changed to another room. I want to know, if you know that the room is noisy, can you not sell it online? I arrived at the hotel in the afternoon, and I didn't have time to change to another one. The hotel is next to Chimelong, and it's very close to walk there, and next to the Xiangjiang Hotel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, we sincerely thank you for choosing to stay in our hotel and deeply apologize for the unpleasant experience you have brought. Regarding the change of room for you, we did hope to provide you with a quieter and more comfortable resting environment at that time. The starting point was good, but we did not fully communicate with you in advance. This was a mistake in our work. After learning that there was a noise problem in the room, we should have handled it more carefully. We did not remove the room from the online channel in time, which caused you trouble. We are very sorry. We understand very well that you have limited time after arriving on the day, and we are very sorry for not being able to give you more choices. The hotel is located near Chimelong. The convenient location is one of our major advantages. We also hope to provide high-quality services and comfortable accommodation experience for every guest like you. To make up for the regret this time, if you need to stay next time, we will carefully arrange a quiet and satisfactory room for you. Thank you again for your feedback and look forward to having the opportunity to serve you again and bring you a completely different experience.
Zouyizouzhuanyizhuanqiaoyiqiaokanyikan
Superior Boutique Room (2 beds)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 16, 2025
The hotel is in a great location, right at the north gate of the Wildlife Park, surrounded by supermarkets and shopping malls, and the morning tea at the Xiangjiang Chinese Restaurant next door is also great? The room is clean and hygienic, and it is very comfortable to stay. The lady at the front desk is very friendly. Seeing that we have children, she upgraded the room type and arranged a quieter room👍
Original TextTranslated by Google
Response from Property: This is one of the best affirmations I have ever seen, so very happy. My heart is as sweet as eating honey. I am very happy that you can recognize Xiaoli so much. It is our unshirkable responsibility to serve you, but it is a pleasure to make you feel satisfied while working hard. If you give me another chance to serve you, I will work harder and work harder. I think as long as Xiaoli responds to you sincerely. You will feel it and will be willing to come back. Thank you very much
Guest User
Queen Room
Stayed in Dec 2024
Family
3 review
4.6/5
Great
Posted on Jan 12, 2025
Convenient transportation and excellent location. Just around the corner is the zoo entrance.
It looks a bit old, with a retro style.
The whole place is lavender-themed, and the supplies are all lavender-scented.
The service attitude is very satisfactory and thoughtful.
It is very cost-effective.
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again! If you think Xiaoli is good, you can recommend it to your friends. I look forward to your return~ and also look forward to your 5-point review next time!
Anonymous User
Deluxe Double Room
Stayed in Dec 2024
Other
13 review
3.1/5
Posted on Jan 3, 2025
I read reviews saying that the hotel is indeed old. It was difficult to open the door of the room we stayed in. Compared with all the Lavande hotels I have stayed in, I was a bit disappointed. However, the location is excellent. It is next door to Xiangjiang Hotel and is very convenient to go to the Wildlife World. There are many delicious things around. There is a shopping mall where the front desk is lukewarm and has no smiles. But there is a man who I don’t know is a manager or some kind of leader. He has a very good service attitude. I gave him full marks personally.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your honest feedback. Your evaluation is very important to us. Regarding the old room and the inconvenience of opening the door, we have arranged a comprehensive inspection and repair, and will gradually promote the renovation plan to improve the accommodation experience. I am sorry that the front desk service is not up to standard. We have strengthened training to ensure warm hospitality. The man you praised is the branch manager. We will convey your recognition and motivate the team to improve service. The advantage of the geographical location can add color to your trip. I look forward to your stay again to witness our growth and change.
I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Nov 2024
Family
1 review
4.8/5
Amazing
Posted on Dec 31, 2024
The hotel is just at the north gate of Chimelong Safari Park, and it is a short walk away. The large ground parking lot can accommodate many cars. Every time you drive in, you don't have to drive around to find a parking space. It is very convenient. The hotel room is much better than expected. The hygiene is good. There is no odor in the room. The space is also large. Our messy luggage can be put in. The sound insulation effect is also good. It is very quiet at night and the baby sleeps soundly. I recommend this hotel for parent-child travel to Chimelong Safari Park!
Original TextTranslated by Google
Response from Property: All encounters in the world are reunions after a long separation. There is always a smile for our blooming, there is always a meeting, which makes the whole process beautiful, because your praise warms our whole heart. Seeing your praise Xiaoli feels warm in her heart. We look forward to seeing you next time Meet~ If you think Xiaoli is good, you can recommend it to your friends. I look forward to your return~ and also look forward to your 5-point review next time!
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The location of the hotel is good, right next to the Xiangjiang Hotel. The service of the staff is also very good. The breakfast is cold if you go too late. It is recommended to go early if you want to eat breakfast
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your continued support and love for Lavande Hotel. May the world become dusty but we will not lose our innocence. May the days pass endlessly without losing your attention. Wish you a happy life!
Guest User
Superior Boutique Room (2 beds)
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The room is clean and tidy, the space inside is also large, the service is very enthusiastic, they help keep the things when you leave them, and contact us to pick them up. It is very close to the north gate of the park, just around the corner, the surrounding area is prosperous, and there are many delicious foods. In short, I am very satisfied 👍
Original TextTranslated by Google
Response from Property: Xiaoli felt so happy! Thank you for your support of Xiaoli! Life is like an answer sheet. It has multiple-choice questions, fill-in-the-blank questions, judgment and quiz questions. I hope Laifeng will be your easiest choice and most satisfactory answer! Welcome back! Wish you: be well!