To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(913)
Positive reviews(864)
Reviews with photos/video(111)
Easy to get around(134)
Convenient location(84)
Close to metro(63)
Large rooms(51)
Friendly front desk staff(49)
Convenient parking(23)
Comfortable bed(16)
Average sound insulation(15)
Negative reviews(49)
T_zix
Deluxe Queen Room 1
Stayed in Jan 2025
Couples
10 review
4.0/5
Very Good
Posted on Feb 27, 2025
All in all a good hotel. The room was clean and the staff were mostly friendly. I arrived at midnight so the front desk staff who checked me in was a bit grumpy (understandable I guess) but also wouldn’t come help me with the air conditioner so that ******. Once we figured out the AC and wifi the stay was generally good. The location is good too if you wish to take the bus or metro, the stations are nearby. Overall good value for money.
Response from Property: Thank you for choosing to stay at Holiday Inn Hangzhou Edinburgh, and thank you for your tolerance and understanding. The air conditioner in the hotel room needs to be turned on manually, and the wireless network login requires mobile phone number and password verification. Maybe there is a communication barrier. We apologize for not providing you with good service! We will strengthen training and emphasize service details to continuously improve guest satisfaction. Welcome everyone to come and experience it.
JiaVladi
Deluxe Queen Room 1
Stayed in Jan 2025
Couples
5 review
5.0/5
Outstanding
Posted on Mar 3, 2025
It was my second time staying here, and definitely I will come back again! Everything is great: service, room comfort, breakfast, cleaning and the location👍 Thank you guys!
Response from Property: 非常感謝您的認可並給予酒店好評。酒店南至錢塘江800米(江邊綠色跑道、燈光秀),北至西湖邊4公里(雷峯塔),酒店停車庫容量大,不用擔心停車問題;酒店離地鐵口(南星橋站200米內),杭州火車東站乘地鐵可直達南星橋站,出行方便。歡迎大家入住體驗。
Roberts fam
Deluxe Family Loft Suite - 3-Bedroom (2 Bathrooms)
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Don't know how I did it, but by mistake booked two family lofts...the receptionist kept cewcking if I am sure two? I thought he meant the suite has two rooms and two floors. Needless to say kids enjoyed their own deluxe family loft and parents their own. I cannot believe how inexpensive this accomodation was. Breakfast was good too at 30rmb per person.
Response from Property: Thank you very much . Looking forward to your check-in again.
Guest User
Superior 2-bed Room
Stayed in May 2024
Couples
1 review
3.7/5
Posted on Aug 3, 2024
It was ok. The hotel was a little smelly like moisture. Other than that, it was ok.
Response from Property: Thank you for your understanding and support. Welcome back!
Faustine G Tomoe Chandra
Deluxe Parent-child Room
Stayed in Sep 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 24, 2023
It’s so nice. The hotel has great amenities and it is pretty cozy staying there. Pretty spacious as well!
Response from Property: Thank you very much for your review! Looking forward to your next visit and wishing you a pleasant journey!
Guest User
Deluxe 2-bed Room
Stayed in Aug 2023
Family
17 review
4.0/5
Very Good
Posted on Oct 2, 2023
Quite basic, a specially taking in account low price. Nobody speaking English, but personal is trying to help anyway, all the time you ask something.
Response from Property: Dear guests hello, to provide each guest with quality service is our honor, Welcome You and your friends to visit again! Thanks Again!
Kamal
Deluxe 2-bed Room
Stayed in Aug 2023
Family
4 review
5.0/5
Outstanding
Posted on Sep 27, 2023
It was an amaaaazing hotel , I loved everything about it , The hospitality and welcoming was so nice
And it is very clean
Response from Property: Dear guests hello, thank you for your praise to the hotel, to provide each guest with quality service is our honor, Welcome You and your friends to visit again! Thanks Again!
Mr Adam Porter
Deluxe Queen Room 1
Stayed in Aug 2023
Couples
14 review
4.0/5
Very Good
Posted on Nov 5, 2023
Fantastic Hotel, great room. Everything we needed for a short stay. Good view too.
Response from Property: Thank you very much for your review! Looking forward to your next visit and wishing you a pleasant journey!
Kevin The Dj
Deluxe Queen Room 1
Stayed in May 2023
Business travelers
24 review
4.0/5
Very Good
Posted on Jul 11, 2023
Nice!!
Response from Property: 非常感謝您的點評,酒店位於錢塘江、西湖、宋城三大景區的中間點,步行去江邊5分鐘,西湖車程10分鐘,宋城車程20分鐘,門口地鐵200米(火車東站4號線直達,公交線路便捷,可直達任意景點或市中心,是您來杭州旅遊的絕佳選擇哦!
Masige
Superior 2-bed Room
Stayed in Feb 2025
Travel with friends
26 review
4.0/5
Very Good
Posted on Mar 8, 2025
The hotel is in a good location, not far from the West Lake. There are many places to eat downstairs. It has its own underground parking lot. The room facilities are also acceptable. The breakfast is also filling. The overall feeling is still good.
Original TextTranslated by Google
Response from Property: 非常感謝您的認可。酒店南至錢塘江800米(江邊綠色跑道、燈光秀),北至西湖邊4公里(雷峯塔),酒店停車庫容量大,不用擔心停車問題;酒店離地鐵口(南星橋站200米內),杭州火車東站乘地鐵可直達南星橋站,出行方便。歡迎大家入住體驗。
Guest User
Deluxe 2-bed Room
Stayed in Feb 2025
Business travelers
23 review
4.7/5
Amazing
Posted on Mar 3, 2025
Today's accommodation also comes with a buffet breakfast, which is great. Not only is the room warm and beautiful, but the breakfast is also rich. The whole building is tall and magnificent, with guest rooms and apartments. The guest rooms are very good, with beautiful bay windows and a small refrigerator. Everything is good.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition and praise for the hotel. The hotel is 800 meters south of Qiantang River (green runway and light show by the river) and 4 kilometers north of West Lake (Leifeng Pagoda). The hotel parking garage has a large capacity, so you don't have to worry about parking problems; the hotel is close to the subway entrance (within 200 meters of Nanxingqiao Station), and Hangzhou East Railway Station can take the subway directly to Nanxingqiao Station, which is convenient for travel. Welcome everyone to stay and experience it.
Anonymous User
Deluxe 2-bed Room
Stayed in Feb 2025
Travel with friends
30 review
4.5/5
Great
Posted on Mar 2, 2025
The location is good, about ten minutes' drive from Xianghu Lake. The old town is seriously congested on weekends, but the bus at the door goes to Hefang Street, Drum Tower, Hu Xueyan's former residence... It's very convenient. Smart bathroom, big shower water. The room is spacious and the air circulation is good. There are three or four good breakfast shops next to the residential area, as well as specialty restaurants.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition and praise. The hotel is 800 meters south of Qiantang River (green running track and light show by the river) and 4 kilometers north of West Lake (Leifeng Pagoda). The hotel parking garage has a large capacity, so there is no need to worry about parking problems; the hotel is close to the subway entrance (within 200 meters of Nanxingqiao Station), and Hangzhou East Railway Station can take the subway directly to Nanxingqiao Station, making travel convenient. Everyone is welcome to stay and experience it.
Anonymous User
Deluxe Queen Room 1
Stayed in Feb 2025
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 2, 2025
The hotel environment is very good, the stay is quite pleasant, the hotel staff service is also very good, it is worth recommending.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition and giving the hotel a 5-point praise. The hotel is 800 meters south of Qiantang River (green running track and light show by the river) and 4 kilometers north of West Lake (Leifeng Pagoda). The hotel parking garage has a large capacity, so there is no need to worry about parking problems; the hotel is close to the subway entrance (within 200 meters of Nanxingqiao Station), and Hangzhou East Railway Station can take the subway directly to Nanxingqiao Station, making travel convenient. Everyone is welcome to stay and experience it.
Guest User
Deluxe Queen Room 1
Stayed in Jan 2025
Business travelers
10 review
3.8/5
Good
Posted on Feb 27, 2025
The room was nice, but the breakfast was average, with watery soup and plain noodles, which was a bit exaggerated.
Original TextTranslated by Google
Response from Property: 感謝您選擇入住杭州愛丁堡假日酒店,我們將進一步提升和完善麪條輔料自助加料區域,可供客人自行選擇搭配,不斷提升賓客的滿意度。也非常感謝您對酒店房間的認可,歡迎大家入住體驗。
Guest User
Deluxe 2-bed Room
Stayed in Jan 2025
Business travelers
23 review
4.0/5
Very Good
Posted on Feb 17, 2025
It is very convenient to travel, just at the Nanxingqiao subway station entrance, and there are many restaurants downstairs where you can eat, which is very good. Every time I book a room near the viaduct road, the store owner is worried that it will be a bit noisy, but in fact they worry too much, compared to the noise of the air conditioner, the outside is very quiet!
Original TextTranslated by Google
Response from Property: Thank you very much for your support and understanding. You mentioned the air conditioning and sound insulation issues. We will strengthen inspections and make continuous improvements. The hotel is 800 meters south of Qiantang River (green runway and light show by the river) and 4 kilometers north of West Lake (Leifeng Pagoda). The hotel parking garage has a large capacity, so you don't have to worry about parking problems. The hotel is close to the subway entrance (within 200 meters of Nanxingqiao Station). Hangzhou East Railway Station can take the subway directly to Nanxingqiao Station, which is convenient for travel. Welcome everyone to stay and experience it.