To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.7
Service3.8
Cleanliness3.8
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All reviews(102)
Positive reviews(6)
Reviews with photos/video(1)
Guest User
Classic Twin Room
Stayed in Sep 2024
Business travelers
3 review
3.5/5
Posted on 13 Nov 2024
The hotel is a bit worn and tired. It doesn't feel like Mercure style. However there is a beautiful park next to it. Great place for leisurely stay
Balabanoz
Classic Double Room
Stayed in Jul 2024
Family
8 review
4.2/5
Very Good
Posted on 28 Jul 2024
Hotel was busy but the service and responsiveness were good
Anonymous User
Classic Family Room for 2 Adults and 1 Children
Stayed in Nov 2023
Business travelers
200 review
5.0/5
Outstanding
Posted on 22 Nov 2023
Nice location, helpful staffs and many interesting places around there.
Guest User
Privilege Room
Stayed in Mei 2023
Couples
2 review
3.2/5
Posted on 4 Jun 2023
We’ve stayed in this hotel lots of times but it now needs some refurbishing.
The areas all look tired including the bedroom and bathroom.
We had a superior room overlooking the lake but one window was completely steamed up blocking some of the view.
The toilet wouldn’t flush properly and the corridors are all scruffy.
Staff are very friendly and the breakfast is excellent. Lots of choice.
Parking is easy
So lots of good points. Just needs some TLC
Guest User
Classic Family Room for 2 Adults and 1 Children
Stayed in Jul 2024
Family
17 review
4.5/5
Great
Posted on 15 Jul 2024
The family room is not big, but it is clean and tidy. The breakfast is simple, but there are only a few English-style dishes... You need to take bus No. 34 to get from the hotel to the center of Swansea. If you are late, there will be no more. The taxi is about 15 pounds. There is a beautiful lake next to the hotel.