Manila Hotels with Airport pickup service

New Coast never failed to make our experience premium. they were very quick to tend to our requests and needs. Kudos to all the staff, thank you for the wonderful stay.

The hotel is generally good, but the receptionist was quite disappointing. Her name is Cyril. I had booked a Deluxe room with a view of Manila Bay and paid online, so I expected my room to be secured as I have communicated with the hotel multiple times about it and even indicated my request upon booking. After traveling on a 22-hour flight to the Philippines from another country, I was excited to see my room facing Manila Bay. While I was busy with my three pieces of luggage talking to the bellman, another lady arrived as a walk-in guest. She went to the reception desk before me and booked a regular room. I overheard Cyril, the receptionist, upgrading this lady's room for free to a Deluxe room with a Manila Bay view. After Cyril handed the key card to that lady, I approached her and reminded her that I had paid online and booked a Deluxe room facing Manila Bay. To my surprise, she informed me that the last room intended for me had been given to the other lady. She didn’t apologize at all. Additionally, she overlooked my booking and only gave me a key for one night instead of the two nights I had reserved. Once again, she didn’t apologize. Throughout our interaction, she never smiled, was very unresponsive, and failed to make eye contact with me, which I found quite rude. She didn't offer to assist me or explain the breakfast arrangements or any basic hotel policies. I felt overwhelmed and cried in my room because I was exhausted from the long journey and felt I had been treated unfairly by Cyril. I hope the hotel takes the time to address this issue with the receptionist and provides her with proper training in hospitality, or she could become a negative asset for the hotel.

Location is super convenient if you are planning your day around chinatown. Everything is a walking distance. A little hectic traffic but otherwise manageable. Hotel is nice and comfy. Staff were very friendly. My room was faving the church so i had a nice view as well. I slept comfortably. Aircon hot shower tv etc everything was working well.

Indeed a lucky hotel for those applying for US visa. Booked a room for an early morning us embassy appointment. Walked about 5-7mins to us embassy from hotel. Very convenient. Will recomment to family and friends with appointment at the us embassy. Stay could be perfect if there were toothpaste and toothbrush provided.

Our room's tv is old, the bathroom and toilet is kinda awkward, if your taking a bath and/or pooping, you can be seen from the outside, even if the doors are smoked glass., but still love the place because it is near in the MOP and Ph Biodome as well as in Luneta Park 😁

I’d rate my stay at Red Planet Binondo a solid 4 out of 5. We chose this hotel for our food crawl in the Binondo area, and it was a great base for our culinary adventure. The room was clean, the air conditioning worked well, and the showers were nice, with convenient soap and shampoo dispensers. The only downside was the lack of a refrigerator in the room, which would have been useful for storing leftovers from our food crawl. Without it, we had to consume everything right away. Overall, it was a comfortable stay, and I’d recommend it if you’re looking for a simple, clean place to stay in the area.

It was a very good experience,my wife enjoy the facilities and the cleanliness in all areas particularly the facilities,amenities and our room.my wife was happy we both fully satisfied with the service. Thank you...

The place is ok but the neighbourhood is not really safe as you can see. The cleanliness is not consistent as the housekeeper needs to be reminded. The amenities are not reliable coz as we all know they have a spa, manicure/pedicure as per in their amenities but in real there's nothing as we plan to set there and have it but as they say nothing. The service crew are very courteous and accommodating.

I recently stayed at a hotel and was thoroughly impressed with the level of service and cleanliness provided. The staff were incredibly friendly and attentive, always going above and beyond to ensure that my stay was comfortable and enjoyable. The room was spotless and well-maintained, with fresh linens and towels provided daily. I was also impressed with the attention to detail in terms of cleanliness throughout the hotel, from the lobby to the dining area. Overall, I would highly recommend this hotel to anyone looking for a comfortable and clean stay with exceptional service.

On a side street in Malate means it looks shady to most westerners. Only issue i had was with the beggars in the area. The rooms were clean, but ants are everywhere especially if leave out donuts like i did🤷🏻♂️ We only used the pool once, but no complaints there. It was nice and overall, a good experience. 👍