Mercure Fukuoka Munakata Resort & Spa Reviews

I originally booked this hotel by mistake but was pleasantly surprised by some aspects of my stay. Tthe location was quite far from Fukuoka, where I had intended to stay for a concert. I arrived at the hotel around 11:30 AM–12 PM after an early morning flight, unaware that check-in wasn’t until 3 PM. When I approached the front desk, the receptionist—a young girl—gave me a strange look before informing me of the check-in time. The lack of warmth in her greeting was disappointing, especially compared to my experiences at other hotels in Japan. The weather on February 6, the day of my arrival, was harsh—it was very windy as it was cold, and I had to walk from Seto bus stop to the hotel with two suitcases in freezing conditions. Exhausted from my flight and journey to Munakata, I had hoped for a more welcoming atmosphere. Instead, after a brief trip to a nearby Lawson to grab food, I returned to the hotel and waited in the lobby, as it was too cold to explore. By 2 PM, fatigue took over, and I lay down on the lobby couch to rest. Despite dozing off in the cold lobby, no staff member approached me. The heating system inside the hotel was weak, and I kept waking up from the biting cold. At 2:30 PM, I heard guests checking in, which surprised me—no one had informed me that I could start checking in earlier. When I lined up at the front desk, the same receptionist from earlier recognized me but seemed to push her colleague forward to assist me, which I found rude and unprofessional for a staff member at a four-star hotel. However, her colleague was kind and attentive. Since I speak Japanese, the check-in process went smoothly. There was an error on my part regarding my booking—I had mistakenly reserved my stay until February 10 instead of February 9. I explained this at the front desk, and the staff member tried to help but apologized, as the booking was made through a third-party site and couldn’t be refunded. I understood this and simply wanted to inform them of my earlier departure. The hotel itself is old but well-maintained. I stayed in a Japanese-style room, which, despite its age, was clean and comfortable. The air-conditioning unit was quite old, but amenities were available on the first floor. The hotel seems to be popular with families or tour groups. There are a lot of Korean guests as well. Even for a business hotel, customer service toward foreign solo travelers was severly lacking. It's embarassing to think that was the kind of training they gave their employees at a four star hotel. I'm writing this review while staying at Comfort Hotel, a cheaper chain of hotel but the omotenashi I received here is on another level. There isn’t much to do nearby Mercure Munakata. The closest kaisendon restaurant was about a 30-minute walk away. Unfortunately, the weather during my stay was terrible—windy and snowy—so I didn’t explore much. There was a church (?) next to the hotel, but nothing else of note. One of the highlights of the stay was the hot spring, which had both indoor and outdoor baths. I didn’t eat at the hotel restaurant, as the prices seemed high. A free shuttle bus is available to Togo Station, but you need to inform the front desk of your preferred departure time in advance. I didn’t take many photos of the hotel itself—there wasn’t much worth capturing besides the bath, where phones aren’t allowed. Would I stay here again? No. Would I recommend this hotel? No, especially not for solo foreign travelers.

Perfect stay, I live the onset and hotel breakfast. The location a bit not conv, but as long have car no issues.

Cozy place to stay

This hotel is far from the Airport, and we did not use the amenities such as the indoor onsen. The management team was extremely inflexible and we won't recommend Mercure.

We have to stay further from hakata due to the sumo wrestling event there caused all the accommodation price fly sky high, surprisingly we find this accommodation are good! Quiet and peaceful Definitely value for money stay

Room clean and tidy Service 200% at all different level

The service provided by the hotel was pretty good. but unfortunately the location was very difficult especially for people who does not have a car. it takes around 1200 yen from Kokura to this hotel, not to mention the amount of time needed to travel from one place to another(1.5 hours). however, the onsen was pretty great and the shampoo bar and the ammenities provided by the hotel at the onsen was very accommodating. the game section and the table tennis was also very fun. be careful when trying to eat anywhere near the hotel though, because there’s nothing near the hotel.

Too far to the city. No choice!

The hot springs are both indoor and outdoor, and there is a sauna; the lobby bar provides free snacks and drinks at regular intervals, including Japanese whiskey; and there is ample parking space.

Although the location is a little far, the room is very large and suitable for vacation and rest, and the environment is very good. The hotel has hot spring facilities and provides free supper. The breakfast food is very rich, and I like the hot spring clothing provided by the hotel very much.

If you want to talk about cost performance, it is really great value. My husband said not to write a review, because if more domestic tourists come, the experience will not be so good. Indeed, I am also entangled, but this place is really good and worth it. I will come again! It is very close to the seaside, and the sea in winter has a deeper beauty...

The hotel is located in Munakata city, it may be far from Hakata but it is in the middle of Hakata and Kita Kyushu. And most importantly, the price is more acceptable than in Hakata if you stay on a Saturday or Sunday. If you drive yourself, it is very convenient. Free parking, beautiful view.

The price is affordable and you can enjoy the hot springs, which is very enjoyable. The location is not too convenient, but it is no problem for self-driving travel. Definitely worth recommending and will visit again.

A very cost-effective hot spring hotel. There are few hot spring pools to choose from. There are only indoor and outdoor hot spring pools. The price is very good. The breakfast is rich, with champagne, beer and ice cream available.