Guest User
December 10, 2024
is a beautiful place, boasting a stunning location, cleanliness, and a wonderful garden. The stay could have been perfect if not for a very unpleasant experience with the hotel manager, an Italian named Eros. Unfortunately, his behavior does not meet the standards expected of guest service. During our stay, after lunch, we wanted to have an espresso at the café near the reception since coffee was not available in the restaurant. My partner placed a small piece of cake on a plate to enjoy with the coffee. To our surprise, Eros treated us very rudely, reprimanding us that cakes were not allowed. Instead of calmly explaining the rules, his behavior was harsh, inappropriate, and simply unpleasant. We certainly didn’t cause any trouble, but the way the manager addressed us left a very negative impression. Such a lack of professionalism is unacceptable in a place that aspires to high standards of guest service. I encourage the hotel owners to reconsider employing someone who lacks the ability to treat guests with respect and class. Replacing the manager with someone more competent and empathetic would greatly enhance the experience of staying in this beautiful place.