Gennadi Grand Resort

The resort excels in entertainment facilities, cleanliness, and exceptional staff service. Guests praise the diverse breakfast options and spacious, well-equipped suites with private pools.

We booked this hotel via a touroperator which told us that the hotel was new. We‘ve read some reviews saying the hotel is not ready yet but we did not expect so many issues. The room we booked was supposed to be suite advertised by the touroperator as being 64m2 and on the hotel own webpage featuring a two rooms with a physical separation (door). What we‘ve got was a junior suite with no separation and a third bed for our daughter in our bedroom. Needless to say this was not what we expected and it ruined any activity post our daughter going to sleep. Also the sea view was unfortunately ruined by the lack of a proper garden (we had only a big dry slice of land in front of the shore). The sand was dark and full of pebbles (no castles in the sand possible). All around the hotel there are still open constructing and gardening going on, cables lying around, rooms being furnished with people already inside (we’ve got some curtains), private pools being all cloudy and dirty, etc. The room was very poorly equipped (no storage room), bed and cushions very uncomfortable. The shower was outside the main room but the loo inside??? The only positive things about the hotel was the restaurants (food was generally good), the big pools and the animation. One of the most annoying thing was the constant fire alarm test which were supposed to take two days but took at least 7, and sometimes in the night up to 6 alarm calls. The reception personell was kind but not at all responsive. They received and thanks us for the feedback but didn’t actually do anything about it. The last day I managed to speak to a sales manager of the hotel which also showed very responsive, and promised to reply to our written complaint. I am really looking forward to her reply. In total the hotel has potential and maybe in a couple of years it will really be beautiful but this yer it was really disappointing.