Rogers Hotels with Airport pickup service

Very good hotel. Clean. Good breakfast. Great location. So why the three stars? I called the front desk to see why my room hadn’t had housekeeping service. I was connected to the “virtual assistant in training.” After a long day it’s pleasant to engage in a robotic circular conversation. Finally connected to the front desk. I was asked “if I scheduled housekeeping.” When I responded that I thought that a given, I was informed that”Embassy Suites gives service every fifth day unless requested.” There was a mention of Covid initiating the change. As a Diamond member I questioned this was a Hilton policy. Then the story changed and it was “this properties policy.” I understand that service industries have a real staffing problem currently. It’s a tad insulting to be told Covid is the cause of not getting maid service. If the hotel was upfront and discussed at check-in, I would have been receptive to their staffing issues. Additionally, the hotel website touts a “complimentary5 mile shuttle van.” When I inquired I was told that was discontinued because of Covid.” I suggested the website be corrected. I did get some coffee and towels finally.

This hotel had the strangest elevator issue; it could go up, but it couldn't go down if you were on the 3rd floor. Taking the stairs down had debris that wasn't cleaned up. Breakfast was good. The front desk was helpful. My biggest gripe with this entire chain is the shoddy construction of the hotel itself. You can hear the people directly above you and it sounds like a pack of elephants. There is a $50 security deposit that is added to your bill; my issue with this is that it wasn't instantly charged to my card, but it takes several days (over 4 to have the funds back on).

Was forced from our home at 1:45 am May 27 2024 by a tornado that destroyed our home. Aloft was the only hotel with electricity because they had a generator. Told them what happened and they gave us a room for a special rate of $96+ taxes per night but the rate goes up in a couple of days but again, they'll try to help us out. The rate went to $160+taxes the next day. Thenon the 8th night the rate went to $180+taxes and were told we had to move out because the hotel was booked for an even higher rate than we were paying! The girl at the front desk never even attempted to help us find another room or show any sympathy for my wife or me, both traumatized senior citizens me disabled. We stayed 8 nights and they only cleaned our room 3 times. We had to track down the only 2 maid in the hotel for clean towels and TP! No one from Marriott corp. OR Aloft cared we are victims of a declared national disaster who just lost everything they owned! They didn't care they just seen a money making situation. The hotel is 10 years past needing renovation. Carpets are disgusting, broken shower. Tv didn't work had to.change rooms after 4 trips to the front desk because no one ever answered the phone. Paint in main reception area and elevators is pealing and hanging is strips. $15 for 4oz pack of cookies $4 for child size bag of chips etc. I give Marriott corp. And Aloft hotels an F- for their lack of care about the community they're profiting on and their greed and lack or leadership.

Nice beautiful place

We were in town for the Springdale/Fayetteville Baseball Tournament May 19th-21st. Our team chose to stay at Comfort Suites Bentonville-Rogers. After a Horrible experience there the first night, I was able to book a room at Hampton Inn the next two nights. Hampton’s are always my first choice being a Diamond member! This hotel did not disappoint, clean rooms, comfortable beds, nice thick towels! We did have to request room service early though. I am ready for the days to be back where room service is automatic with room. If in the area again, I will be booking here whether the rest of the team does or not!!

We booked for a baseball tournament the weekend of May 19th and then our team decided not to go. I called to cancel (ahead of the last day to cancel without penalties) instead of logging into our account to cancel and thought everything was taken care of. We had used points to book and never received the credit back. Granted, I didn't follow up and didn't get a cancellation number. Contacted Hilton and initially they were helpful and escalated my issue. When I didn't hear back, I contacted again. Within a couple of days they responded that they had contacted the hotel and the hotel stated we had checked in. Which we didn't, no one from our team made the trip and they should have been able to see that there were multiple cancellations. But since I failed to notate the cancellation number after the phone call to the hotel to cancel...we lost our points. As Diamond members, our history of stays should speak something to our loyalty to Hilton. We've never had this issue before, completely frustrated and disappointed with the experience.

Our Hyatt Place is located near the Walmart, JB Hunt, and Tyson Foods Headquarters. Sitting at the heart of the NW Arkansas corridor; it is convenient location to the JQ Hammons Convention Center, Crystal Bridges American Art Museum, and the Walmart AMP (Arkansas Music Pavilion). Our spacious guest rooms feature contemporary decor with stylish furnishings including the Hyatt Grand beds, state-of-the-art media and work center with a high-definition 42-inch flat panel television that easily integrates with laptops and other electronic devices, a cozy corner L-shaped sofa-sleeper, wet bar and bathroom vanity upgraded with granite countertops. Enjoy complimentary hotel-wide wireless high-speed internet. Complete with outdoor pool, 24/7 fitness center, 850 sq.ft. meeting space, and a 24-hour Grab and Go food outlet. We also offer a full coffee to cocktail bar on-site. Complimentary breakfast. Our breakfast includes premium ingredients, cage-free eggs, and regional chef-inspired dishes. PET POLICY: 1-6 NIGHTS A $75 NON-REFUNDABLE FEE. 7-30 NIGHTS A $75 NON-REFUNDABLE FEE PLUS AN ADDITIONAL $100 CLEANING FEE. MAXIMUM OF 2 DOGS PER ROOM ARE PERMITTED. WEIGHT MUST BE 50 LBS OR LESS MAX OF 75 LBS PER ROOM. FEES ARE IN USD.

This Microtel Inn and Suites by Wyndham Rogers is convenient to boating and fishing on Beaver Lake the Daisy Airgun Museum the nature trails of Hobbs State Park charming downtown Rogers restaurants and golf at the Prairie Creek Country Club. The University of Arkansas is 25 miles away in Fayetteville and Bentonville is just 10 miles away. Begin your day with the complimentary continental breakfast and check emails and news with the complimentary wireless Internet. A business center with fax and copy service meeting rooms and public computer access help you take care of work details and you can refresh your wardrobe with the guest laundry facilities. Spacious suites include wet bar microwave refrigerator and sleeper sofa. Accessible rooms are available.

Our Fairfield Inn by Marriott Bentonville Rogers hotel is located near the Sams Club Corporate office, conveniently located off I-49. This hotel provides easy access to the Walmart Home office, JB Hunt, and Microsoft. Explore Crystal Bridges, Amazeum, and Rogers Regional Sports Complex nearby! At the end of your busy day, take a dip in our indoor swimming pool before relaxing in your stylish guest room or suite with a comfortable plush bed. All of our hotel's guest rooms are equipped with a microwave, mini-refrigerator, 50 inch LED TV, and free Wi-Fi. Don’t forget to bring your four-legged friend to our pet-friendly hotel when you visit the Rogers Bentonville area.