Salmon Arm Hotels with Gym

We booked rooms on points with the Marriott Bonvoy program. The points were taken out at booking. Manager couldn't work with Bonvoy, so he charged us a very high rate for one room, $280, before trying to work it out with Marriott and us. We explained over multiple calls, would not change the fraudulent charges to the card. Very bad service, never again.

We used to love staying at this hotel but our stay this summer was somewhat disappointing. Felt like everything is sliding down a bit: general property upkeep, housekeeping quality, room interior condition, service quality - all is noticeably worse than it used to be even two years ago. Is the pandemic to blame for it, I don't know, seems to be the common excuse nowadays. Hopefully, management reads these reviews, as there are some really easy things to fix. Shower - water pressure was so low, it was barely trickling by the time water reaches your bottom (pardon the detail). A better higher-volume shower head is desperately needed after a hot day. Also, add a handheld shower to the stalls. Come on, guys. How can someone wash themselves in a 3x3 stall without a handheld shower? This is not an expensive upgrade. Housekeeping was definitely not up to snuff. Our room kitchenette was dirty by the time we checked in at 5pm; they cleaned it next day. Two days out of our 7-night stay they just did not clean the room. ”We are short-staffed, sorry”. That's it. Out of other 5 days, there was something missed pretty much every time: one day towels weren't changed. Another - no soap was left. Only one bed out of two was made the other day (seriously). Nothing tragic by any stretch, just really sloppy stuff. This is not a cheap motel. Pool area - there were no pool towels by 5 pm every day we stayed there. We would still rate this hotel 3-stars, because we love this place and want to come here again. But some service improvements are definitely needed.

My second time at this property. Awesome front desk service. The room was well appointed and had everything needed. The front desk clerk was knowledgeable on recommending places to eat nearby. The continental breakfast was just awesome! Many choices and variety. Best offering during my trip.