To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(168)
Positive reviews(164)
Reviews with photos/video(32)
Awesome stay(42)
Awesome rooms(32)
Convenient for shopping(26)
Awesome amenities(21)
Easy to get around(19)
Near shopping area(17)
Friendly front desk staff(6)
Average sound insulation(5)
Negative reviews(4)
Ailsa
Superior Twin
Stayed in Nov 2024
Family
7 review
3.7/5
Posted on Dec 8, 2024
5 mins walking to Shimbashi station. But less restaurants near the hotel. Overall the hotel is good for maybe small for families travelling.
Response from Property: Dear Valued Guest/Dear Mr./Ms. Alisa Thank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.We are very glad that you found our location convenient for your trip.However we are sorry to hear your inconvenience caused by the limited room space.We believe that our staff service is good enough to please you when you stay at our hotel next time. It will be very great to see you soon in the near future.karaksa hotel premier Tokyo GinzaFront staff
Anonymous User
Superior Twin
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 26, 2024
Small hotel but all is good accept the room is a little bit small for the price I paid during the trip. Breakfast was sent to room but it wasn't that great. There's free flow snacks and pastries and beverages at the reception. Staffs were nice and can speak proper English and/or Mandarin.
Response from Property: Dear Valued GuestThank you for staying at karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.You can not imagine how glad we are when we read your review about our staffs' skill and hospitality.We regret that our room space did not meet your expectation and that you did not enjoy the breakfast. It will be taken into account to offer even better breakfast.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.karaksa hotel premier Tokyo GinzaFront staff
Guest User
Superior Double
Stayed in Aug 2024
Travel with friends
9 review
4.7/5
Amazing
Posted on Sep 9, 2024
The staff is helpful, and the food & drinks corner in the lobby is good. It provides a variety of snacks and some drinks or wines for a comfortable chat amongst friends. The location is convenient and close to the JR station, one stop next to the Tokyo JR station.
Response from Property: Dear Valued GuestThank you for staying at karaksa hotel premier Tokyo Ginza.We are trying our best to provide better quality service day by day. A good location is one of our hotel's points. Thank you for enjoying Tokyo with us.We believe that our staff service is good enough to please you when you stay at our hotel next time. It will be very great to see you soon.karaksa hotel premier Tokyo GinzaFront staff
Anonymous User
Superior Twin
Stayed in Dec 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jan 13, 2024
Safe place, Good location in Ginza, Closing the convenient store, Clean
Response from Property: Dear Valued GuestThank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave us such lovely feedback.Good location is one of our hotel's point. Thank you for enjoying Tokyo with us.We always are happy to help our guests as much as we can to make their stay or travel a wonderful and a memorable one.We also are glad to know that our lounge service satisfied your whole family.We wish to welcome you again someday in the future.karaksa hotel premier Tokyo GinzaFront desk
wilson
Premier Twin
Stayed in Jan 2024
Business travelers
2 review
4.5/5
Great
Posted on Feb 25, 2024
Good hotel in a secluded area between Ginza and Shinbashi. The premier room is spacious weel kept. comfy beds and pillows. Room has space for big bags and a good working table, a smal side table also with 2 chairs. The bathroom is big enough with a bath tub and a rain shower, good water pressure on water. The face wash sink is outside the bathroom and has all amenities with a powerful Dyson hairdryer. The toilet is apart . The room has a kettle and tea with a coffee machine as well as a closet. The lobby area has a snack area where you can get pastries and snacks as well as some drinks. Restaurants , you may need to walk for 5-10 min but nothing too far.
Response from Property: Dear Mr./Ms. WilsonThank you so much for choosing our hotel for your latest trip.We are very glad to have your review here.We are deeply sorry for causing you discomfort with the room's condition, even though you chose to stay at our hotel. We will make sure to share this issue with our staff and take measures to ensure we provide a thoroughly cleaned room for all our guests.We are sincerely grateful for your feedback. We will keep it in mind as a way to help make all of our guests' stays more comfortable.We hope we will have the opportunity to welcome you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff
Guest User
Connecting Room
Stayed in Feb 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Mar 20, 2024
The staff is very friendly and location is great.
Response from Property: Dear Valued Guest,Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave us such nice feedback.We are happy to know that you had a great time with us.We hope to welcome you again someday in the future.karaksa hotel premier Tokyo GinzaFront desk
Guest User
Superior Double
Stayed in May 2023
Couples
19 review
4.5/5
Great
Posted on Jun 12, 2023
Location is very close to Ginza area which most of the famous restaurants located, shopping is also convenient. Room is clean with modern equipment in toilet
Response from Property: Dear our valuable guest,We would like to thank you for taking the time to send us your feedback.It is a great pleasure to read your kind words about the location and a room.The entire team look forward to seeing you again in the future.Best Regards,karaksa hotel premier Tokyo GinzaFront staff
Guest User
Superior Twin
Stayed in Apr 2023
Family
1 review
5.0/5
Outstanding
Posted on May 17, 2023
the location is superb, well designed room with quality amenities
free coffee and tea capsules in the room, and they also provide wine for free in the hotel lounge
Response from Property: Dear Valued Guest,Thank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.Good location is one of our hotel's point. Also, our complimentary lounge is serving up seasonal beverages and snacks. Thank you for enjoying Tokyo with us.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff
Guest User
Superior Double
Stayed in Nov 2022
Family
10 review
5.0/5
Outstanding
Posted on Jan 1, 2023
Really helpful staff, and clean and new facilities. Conveniently located and super value good for money. I didn't take the breakfast but my family said the hot soup that came with the breakfast was very nice.
Response from Property: Dear Valued GuestThank you for staying at karaksa hotel premier Tokyo Ginza.It is our pleasure to know that you feel satisfied with our hotel service with this reasonable room rate. We hope our hotel will always be the top choice for you and your friends in every trip to Tokyo.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.karaksa hotel premier Tokyo GinzaFront staff
Toni
Standard Twin
Stayed in Feb 2023
Couples
50 review
4.7/5
Amazing
Posted on Mar 13, 2023
Small hotel but quite clean. No view beside highway. Just OK
Response from Property: Dear Mr./Ms. Toni,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.Your comment is much appreciated and very encouraging for our team. The entire team have received your encouraging feedback with much gratitude.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff
Bernadette laurent
Premier Double
Stayed in Aug 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Oct 19, 2023
Good service and ambience
Response from Property: Dear Mr./Ms.Bernadette laurentThank you for staying at karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.The entire team have received your encouraging feedback with much gratitude.Thank you again for taking the time to share your experience.We look forward to welcoming you at our hotel in the near future.Best Regards,karaksa hotel premier Tokyo GinzaFront staff
LYNN92
Deluxe Double
Stayed in Aug 2024
Couples
40 review
5.0/5
Outstanding
Posted on Oct 29, 2024
Facilities: Very good
Hygiene: Very good, with great details
Environment: Great location
Service: No discrimination! Very good attitude!
I like this place very much, I will come again next time!
The smoking area is also very convenient!
Original TextTranslated by Google
Response from Property: Dear Mr./Ms. LYNN92We very much appreciate your comments regarding your recent stay with us.It is always a pleasure to know that you had a very enjoyable stay.We are very pleased that our facility has met our customers' expectations and good location is one of our hotel's good point. Thank you for enjoying Tokyo with us.We are so happy to hear that you would like to use our services again.We will continue to make every effort to provide comfortable service from the customer's point of view, and we hope that you will continue to patronize us for many years to come.karaksa hotel premier Tokyo GinzaFront staff
Guest User
Superior Double
Stayed in Jul 2024
Couples
3 review
4.7/5
Amazing
Posted on Aug 13, 2024
It was clean and comfortable. I liked that the bathroom was separate from the toilet, and the drinks and snacks were also very good. It was also great that they had sake and wine. Also, the front desk staff were very polite. Thank you very much.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at karaksa hotel premier Tokyo Ginza. We also thank you for your thoughtful review. In our lounge exclusively for guests, we offer seasonal drinks and light meals. Please feel free to use it the next time you visit us if you have time. All of our staff strive to provide a warm and welcoming service so that our guests can have a comfortable stay, so it is our greatest pleasure to receive such words of praise. All of our staff will continue to make efforts to ensure that you are even more satisfied the next time you stay with us, so we hope you will continue to support karaksa hotel premier Tokyo Ginza. karaksa hotel premier Tokyo Ginza front desk staff
しさん
Superior Double
Stayed in May 2024
Family
3 review
4.5/5
Great
Posted on Jul 8, 2024
It was raining in Tokyo on the day of check-in. We walked from Shinbashi Station to the hotel to check in. The front desk saw that we were soaked and offered us a towel. It felt very warm.
The hotel facilities are relatively new. From the WiFi password, it seems that the hotel was built in 2016. The bar on the same floor as the front desk has good drinks. The business hours are 06:00-22:00. Each guest has a credit for drinking. You can taste sake and wine in the bar. The business hours are 17:00-22:00.
I gave 4 points for hygiene and service because there was a lot of dust in the room. It needs to be improved, but many hotels in Tokyo have been like this recently. I don’t know if it is a common problem; the service is generally very good, and there is also a front desk who can speak Chinese. The only difference is that on the last day of check-out, a Japanese female front desk spoke very stiffly and felt a little worse.
Original TextTranslated by Google
Response from Property: Dear Mr./Ms.Jinhua ShiThank you for choosing karaksa hotel premier Tokyo Ginza for your stay and for taking the time to share your feedback with us. We are delighted to hear that you had a great experience at our hotel. We hope we will have the opportunity to welcome you back to karaksa hotel premier Tokyo Ginza in the future.Warm regards,karaksa hotel premier Tokyo Ginza Front desk
Anonymous User
Superior Twin
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Highly recommend this hotel!!!
Location: Super convenient, right at the doorstep are Ginza, Don Quixote, Family Mart, and gourmet food stores
Service: The staff can speak English and Chinese, and are very nice and friendly
Environment: The room is spacious and can hold two 20-inch suitcases
Facilities: Equipped with Dyson hair dryer, Pola and DHC toiletries; the room type booked this time has self-service drinks and snacks; there are also free drinks, bread, wine, etc. available at the front desk.
Original TextTranslated by Google
Response from Property: Dear Valued GuestIt was our honor to welcome you at our hotel recently.Also, thank you for posting your review.We are pleased to know that you had a comfortable stay at our spacious room.Our complimentary lounge is serving up seasonal beverages and snacks. Please do not forget to enjoy it upon your next stay.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff