"Every IT strategy is a trade-off. The real challenge? Knowing what to say no to." 💡
In an industry where technology drives both competitive advantage and operational resilience, insurers face a constant dilemma: modernise too aggressively and risk disrupting core operations, or move too slowly and fall behind in innovation.
For Baloise CH Group, a 160-year-old insurer operating across multiple markets, this balancing act is critical. How do you push digital transformation, migrate to the cloud, and integrate AI - without losing sight of operational resilience and trust?
In our latest episode of the Reinventing Finance Podcast, I had the pleasure of welcoming Dr. Alexander Bockelmann, Group CTO at Baloise Group, who shares insights on how IT leaders in insurance can navigate modernisation, AI adoption, and security transformation while keeping the business agile:
1️⃣ Balancing Short-Term Needs with Long-Term Impact
+ Why modernisation efforts like cloud migration and technical debt reduction must align with shifting business priorities.
+ The tough decisions: When to kill a multi-year IT project if financial or technical risks outweigh the benefits.
2️⃣ AI Beyond the Hype: From Proof of Concept to Real Business Impact
+ AI-powered financial advisors, speech bots transforming customer service, and embedded AI tools streamlining document analysis.
+ The challenge? Scaling AI beyond niche applications and focusing on high-impact, efficiency-driven use cases to create meaningful efficiency gains.
3️⃣ Security & Trust in the Digital Age
+ Why perimeter-based cybersecurity is outdated, and how Baloise is shifting to asset-based protection in an increasingly connected world.
+ The future of AI agents in insurance - how autonomous AI could reshape underwriting, claims, and operations.
🚀 With IT at the core of Baloise’s “One IT Strategy”, Alexander shares how his team navigates the trade-offs between standardisation and local flexibility across multiple markets.
Explore the full episode here:
🎧 https://lnkd.in/et9CTmCM
📽️ https://lnkd.in/eiQviHFW
💭 What’s the biggest IT trade-off you’ve had to make? Let’s discuss this in the comments!
