Caplena

Looking to turn your feedback, surveys, and reviews into faster, deeper, actionable insights in 2025? We invite you to our Caplena 3.0 launch webinar to start the new year. You will discover everything our AI feedback analysis platform has to offer. ✨ We’re excited to show you all our new features and improvements: 📈 Alerts & trends digest ✅ One-click reports 💬 Chat with your insights 🔥 Continuous topic detection 🤓 Significance testing 🕵️ Segment detector and more! Join us on January 29 for an action-packed, hands-on tour of the latest version of Caplena. 🚀

Curious about our 5 tips for mastering open-ended feedback analysis in 2025? Here are our first 3 ✨ 1. Every survey is unique, so traditional templates for codebooks are inadequate. What can we do instead? 2. Your analysis should be adaptable to new topics that may emerge in the data or research questions that change. 3. Explore new ways to interact with open-ended responses using LLM-powered chatbots. To learn more, join our Co-Founder Pascal de Buren at Quirk's Media's Virtual Sessions #webinar on January 30 ⬇️ Don't forget to check out the other sessions 🔥. The day will be packed with insightful webinars from fellow AI-driven research platforms and industry experts: from prompting your way to qualitative insights, to lessons learned from 2 years of Generative AI in Market Research, and more. quantilope Voxpopme DiscoverAI Fathom C+R Research Signoi Knit Rival Technologies

As we end the year, let's celebrate our 2024 new joiners 🎊 They are avid travelers, cycling enthusiasts, fun czars, skateboarders, dog lovers, musicians, cinephiles, and more. They - and the wholesome people part of team Caplena - make it such an exciting place to work and learn from each other, in our mission to revolutionize how companies utilize feedback. 🚀 Aliaksei Kuchyk Cara Volkheimer Mark T. Sebastiaan Huber René Stampfl Fabian Smolinski Gwen Denninghoff Barbara Houdayer

Caplena 3.0. is coming soon 🤩 We hosted a first webinar last week to introduce our new platform to our Customers. We're getting ready for launch. Stay tuned! Want to be among the first to be notified when Caplena 3.0. goes live? Drop your email using the link in comments. #productlaunch #cx #insights #comingsoon

We have a new website. Have you seen it yet? 👀 It reflects our new brand identity. And more importantly, it makes our platform front and center. Besides English, it is available in German and French to be closer to our customers. 🇩🇪 🇫🇷 We've also added a new Events page, so you can see where to connect with us in the coming months 👋

Our new brand identity celebrates the diversity of customer feedback, which comes in all shapes and forms and has many nuances. It reveals a 𝐩𝐚𝐭𝐡 forward ✨ Showing the way from unstructured to structured data. From assumptions to reliable insights. We partnered with heartbeat to define our new identity. Head to our blog to discover our thought process in more detail [link in comments]

Caplena is evolving, and so is our brand. From text analysis tool to feedback analysis platform. A new product version coming soon 🚀 Read more on our blog, and stay tuned!

AI is a core part of our platform, but at the heart of it all is our tight-knit team, working together daily to bring Caplena to life. 🦾 Every year, we take a few days to bond through team-building activities, and 2024 was no exception. Here's what we got up to: - A thrilling murder mystery dinner theatre 🕵️♂️ - A fun-filled outdoor adventure survival course, with raclette as a reward🇨🇭  - A refreshing bike ride in the Swiss countryside 🚴♀️ Organized with the help of our "partners in crime" for the occasion: Chantal & Max Switzerland Travel Design We already look forward to next year! #TeamBuilding #CompanyCulture #Caplena

Ever felt limited by "yes/no" options on a satisfaction survey? 🤔  You’re not alone! Research shows that open-ended feedback provides deeper insights than closed-ended questions, leading to better results. 🚀 Maurice Gonzenbach's recent talk at the Customer Engagement Summit (Engage Customer), "The Art & Science of Open-Ended Feedback in the AI Era," covered: 👉 Why open-ended questions matter  👉 Is open-ended feedback still relevant with generative AI and online reviews?  👉 Best practices for survey design 💻 Opportunity to see the full presentation in the comments!

Do you know the power of Open-Ended questions? 🔥 They are a gateway to unbiased, richer insights giving respondents the freedom to share what is top of mind for them. They are also one of the most widespread types of feedback with the wave of surveys, comments and reviews shared across the web and around the world. But there's a catch: knowing how to ask and analyze open-ended questions is the secret to unlocking their power 😎 This week at Engage Customer Summit in London, Maurice Gonzenbach gave a keynote on 𝗧𝗵𝗲 𝗔𝗿𝘁 & 𝗦𝗰𝗶𝗲𝗻𝗰𝗲 𝗼𝗳 𝗢𝗽𝗲𝗻-𝗘𝗻𝗱𝗲𝗱 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗶𝗻 𝘁𝗵𝗲 𝗔𝗜 𝗲𝗿𝗮. Curious to know more? Download the presentation using the link in comments 🎁