Fliggy

Users have always been on top of our minds.   Over the last six months, we’ve cut our average issue resolution time by 16.2 minutes – a small change that makes a big difference. We've also increased our one-and-done resolutions by 16.5%.   In the past year, we received over 4.5 million thank-you messages from our incredible users. As we gear up for the new year, we want to take a moment to reflect on the most cherished memories we’ve created together and thank you for being part of our journey.   Swipe through our Fliggy Thingy to see how we’ve elevated the travel experience for both merchants and travelers. #Fliggy #YearInReview #ThankYou #Grateful

The concept of travel without boundaries isn’t new, but the Buy Now, Plan Later (BNPL) model is changing how we approach travel planning – especially for adventurous Gen Z travelers.   This innovative purchasing method allows travelers to secure flights, hotels, and attractions upfront while giving them the flexibility to finalize their plans later – offering the savings and ease that younger travelers crave.   In fact, the BNPL model has become a mainstream trend in China, with nearly 25% of BNPL users being Gen Z. This shift reflects a growing desire for flexible trip planning without the pressure of making hasty decisions.   Check out the carousel for key highlights from our 2024 BNPL Travel Insight. #Fliggy #BNPL #GenZ #TravelTrends

New year, new travel resolutions.   We’ve released our 2025 New Year Holiday Travel Snapshot, highlighting what’s on travelers' minds as they welcome 2025. This year, travelers are on the lookout for richer and more diverse experiences for their new year outings.   Self-driving tours have become the go-to choice for holiday travel. Many are seeking experiences that enhance local rituals and ambiance, such as temple visits and lantern displays. Cultural and heritage tourism is thriving, with many eager to explore iconic sites for unique local experiences. We’re also seeing a rise in winter activities, ranging from outdoor sports to cozy indoor attractions. For those looking to escape the cold, warmer destinations are very appealing, leading to increased interest in beach activities.   In the past week, the number of bookings for 4 to 5-star hotels in China surged by over 40% year-on-year, signaling strong demand. Outbound travel bookings are on the rise, with the booking volume per person reaching double digits.   Swipe right to see how people are planning their travels this new year. #Fliggy #Travel #NewYear #NewBeginnings

By the end of 2024, over 60 million new members have signed up with hotel brands that have established their direct digital presence on Fliggy, and this is just the beginning.   At our recent Hotel Merchant Summit, we reflected on our unwavering commitment to our hotel partners and unveiled strategies to further elevate Fliggy's hotel business by 2025. Our investment in content marketing has led to an 180% increase in transaction volume through our official content channels – proving that when our partners grow, we all thrive.   With our new commercial growth platform, we’re set on attracting high-spending customers and delivering improved marketing returns for our merchants. We’ll also simplify flagship store management and enrich exclusive member experiences.   Swipe through our carousel to see how our hotel partners are flourishing in 2024. #Fliggy #Travel #Travelindustry #Collaboration

The past year has been an incredible adventure for our members and partners. We’re grateful for the connections we've built with global brands, enabling them to engage with the dynamic Chinese consumer market. As we move toward 2025, we remain committed to innovating our systems and marketing tools to support the industry's revival.   This holiday season, we wish you and your loved ones a year filled with thrilling adventures, love, joy, and unforgettable moments from around the world. #Fliggy #HappyHolidays #Blessed

With travel demands soaring, increased competition in 2024 has pushed industry players to innovate and upgrade their operational tools, aiming to deliver an enhanced customer experience.   At our recent Leisure Travel Merchant Summit, we reaffirmed our commitment to empowering travel businesses with integrated digital solutions. Our comprehensive tools support backend management, data analysis, and product launches. We've seen double-digit growth in the number of merchants, including travel agencies, theme parks, and cruise lines. Notably, the number of merchants with a gross merchandise volume (GMV) exceeding RMB 100 million has tripled compared to last year. By leveraging our AI capabilities, merchants can automate product launches, achieving a 60% boost in efficiency.   Unlike traditional online travel agencies (OTAs), we foster collaboration with travel agencies, theme parks, cruise lines, and other travel businesses, supporting them in sales, customer traffic, and member growth. With over 500 million members driving strong consumer demand, our platform offers a solid foundation for merchants' growth.   Swipe through the carousel to see how the business landscape has changed for our merchants in 2024 #Fliggy #Travel #Travelindustry #Collaboration

Will the next big travel trend emerge from the serene beauty of the countryside rather than urban centers? We’re about to find out.   We’ve recently signed a Memorandum of Understanding with UN Tourism for the First Conference on Tourism for Rural Development in Vietnam. Together, we will explore rural areas that emphasize sustainable practices, cultural preservation, and community engagement.   Our collaboration will include surveys on industry trends, sustainable practices, and the impact of technology on tourism, providing valuable insights for global practitioners. Since 2021, the Best Tourism Villages by UN Tourism initiative has been instrumental in protecting natural resources and cultural diversity in rural areas.   In 2022, we launched a rural tourism empowerment initiative that integrates tourism with cultural heritage while enhancing local professional training. This initiative aims to create a comprehensive platform for dining, accommodation, transportation, shopping, and leisure experiences.   Join us in promoting responsible tourism that revitalizes rural communities and fosters meaningful engagement. #Fliggy #SustainableTourism #CulturalHeritage #SustainableDevelopment

Did you have second thoughts about your Double 11 travel plans, or wish you’d snagged a few more deals?   Fliggy's new cross-tier reservation feature makes upgrading hotel packages a breeze. Travelers can simply pay the price difference between the hotel packages they purchased during the Double 11 event and the higher-tier options, all while continuing to enjoy special promotional rates – no hassle, all the benefits. For those who prefer the Buy Now, Plan Later approach, Fliggy’s enhanced platform allows seamless online bookings for domestic hotel packages, flights, car rentals, and more – all in one place.   We’ve also introduced waiting lists for fully-booked hotels, with SMS alerts to notify travelers as soon as availability opens up. This feature has now applied to flights, hotels, and outbound leisure packages too.   At Fliggy, we remain committed to offering greater flexibility and convenience in travel planning. Our open travel platform also helps hotels and partners optimize inventory, improving resource management and profitability – even during the off-season.   Follow us for more updates on travel. #Fliggy #Double11ShoppingFestival #Travel #Experience

The 2024 China International Tourism Mart (CITM) may have just wrapped up, but the excitement is far from over.   Following China’s announcement to expand its visa-free arrangements on day one of the event, we’ve already seen a spike in inbound and outbound flight searches on Fliggy—a clear sign that travelers are eager to explore.   As part of our ongoing efforts to facilitate travel in and out of China, we have joined the Hello! China inbound tourism partnership, an initiative by the Network of International Culturalink Entities (NICE). This builds on our growing collaboration with overseas destinations and tourism boards over the past two years.   With our upcoming subsidies for hotel stays and train tickets for overseas tourists, alongside China’s enhanced visa-free policies, we’re more committed than ever to connecting travelers with unforgettable experiences.   Follow us to stay ahead of the travel curve. #Fliggy #Tourism #trends #ChinaTravel

Good things come in pairs – so do our membership benefits!   Hilton has recently expanded its direct-operated hotel portfolio available on Fliggy to over 110 properties outside China. Our members booking through Hilton’s flagship store can enjoy dual membership benefits and receive exclusive perks from two programs.   Our membership has been integrated with Hilton since March 2021, allowing Fliggy users to become Hilton Honors members, potential reaching Gold status and enjoying benefits like free breakfast, room upgrades, and late checkout.   Over the past three years, the partnership has deepened further. The Hilton hotels now offering this service can be found across many popular international travel destinations such as Singapore, Thailand, Japan, South Korea, and Malaysia.   Stay tuned for more exciting initiatives as we strive to enhance the travel experience for our users. #TravelWithUs #travel #experience