«Lets remember a strong team lifts each other up not leaves anyone behind so work together to find balance again» Totally agree 👍🏼

Schedule an open forum discussion without disclosing the member and addressing the team as a whole. Keeping a white board handy, begin to jolt down the challenges faced by inviting the poor performers Also, ask performers to share their experiences. Keep the non performer constantly engaged in sharing opinions, views and also applaud on their success stories of the past. Post discussions, assign tasks with teammates, call listening activities, re-drafting call scripts, creating google forms etc., related to product updates, promotions and competition. Post which, monitor their performance and give them your feedback. This will boost their confidence and improve their productivity benefiting the team as a whole.

Quand la performance d'un membre impacte l'harmonie et la productivité d'une équipe, il est essentiel d'aborder la situation de manière constructive. L'improvisation théâtrale peut être un excellent moyen de renforcer la cohésion et la communication au sein du groupe : Écoute active : l'improvisation développe l'écoute et la réactivité, essentielles pour améliorer la communication au sein de l'équipe. Collaboration spontanée : les exercices d'improvisation encouragent une coopération rapide et créative pour résoudre les problèmes d'ensemble. Confiance et bienveillance : l'impro permet de normaliser l'échec comme une étape d'apprentissage, renforçant ainsi la confiance et l'ouverture au sein du groupe.

I have seen if one team member struggles the whole team feels it 360*. And for that we should start by talking openly to understand the issue & offer help. Make sure to set clear goals and give them a chance to improve. We should also adjust tasks so the team stays on track + encourage teamwork and keep things positive. Lets remember a strong team lifts each other up not leaves anyone behind so work together to find balance again.