Recommend employing conflict resolution techniques, such as interest-based negotiation, when stakeholders’ goals diverge. In a project where the marketing and finance teams had conflicting goals—marketing wanted to increase spending on customer acquisition, while finance was pushing for budget cuts—I used interest-based negotiation to identify underlying priorities. This approach allowed us to develop a compromise, where marketing could pursue low-cost acquisition strategies that met both teams' needs. Conflict resolution techniques help navigate disagreements constructively, ensuring that stakeholder alignment is maintained without stalling the project.

To ensure stakeholder goals align on a business services project, I’d start by getting everyone on the same page from day one. This means sitting down with all key players to clearly define objectives, expectations, and success metrics. I’d also create a transparent communication plan with regular check-ins to track progress and address any shifts in priorities early on. Aligning goals is about continuous dialogue, so everyone feels heard and invested in the outcome. Lastly, I’d bridge any gap by finding common ground between differing priorities, ensuring every stakeholder’s goals support the overall success of the project.