Sie verwalten mehrere Testversion-Anfragen. Wie stellen Sie sicher, dass sich jeder Lead wichtig und priorisiert anfühlt?

Be present for your customer. Don`t chase multiple customers at the same time - You`ll end up with multiple disappointed clients. Find your team mate to share your customers with and make sure each gets personal approach and time dedicated they deserve. Don`t be Greedy! It won`t work out.

Pregunta y agenda. - Cliente, tengo disponibilidad el día X en la mañana o Y en la tarde. ¿qué día se acomoda mejor a tus horarios? Propón 2 alternativas para que sea él quien escoja y sienta el dominio de la cita. Sugiere un horario de mañana y otro de tarde para que identifiques su preferencia y tenga alternativas. - Si ya tienes una cita marcada, necesitas estar libre 30min antes para que repases la información de tu cliente y vayas a la reunión con una propuesta de valor definida. -Prepara un detalle para recibir a cada cliente. (café, infusión, algún merch de la marca, el vehículo a presentar y un up grade o, simplemente, una agradable y calurosa bienvenida) Tus presentaciones deben ser un show, prepárate para ellas.

Managing multiple drivers is a challenging task, however we cannot avoid anyone, every customer is very important in business, sales and marketing. So I can say go by schedule or follow Schedules, time management, appointment booking and Sometimes someone comes with suggestions or urgent needs at that time we cannot ignore. So adjust the task. If you are experienced you know how to handle pressure, but if you are a newbie, you need to learn What to do and when to do it..

Buy vehicle ,by time , with adequate time to get customers needs actually meet before next customer arrival time , proper planning for each client is key for long term success

The best way to make sure you’re making each client feel as is they’re valued, is to ensure you’re available for each drive, if you’re not available get an understanding of each clients test drive expectations and time frames; if a client is comfortable or looking to go for a longer test drive and are happy to go by themselves - ask if that's what they would like to do!

La comunicación personalizada va más allá de confirmar la cita, saber el nombre del cliente o los detalles del vehículo que va a probar. Si hay una programación de test-drive entonces, en la reunión previa y por el vehículo a manejar, sabes exactamente lo que busca ese cliente (cuál es su motivo de compra), qué vehículo tiene y quiere cambiar, qué busca hacer o disfrutar. En ventas, la información es poder y como tal necesitas de ella para realizar una propuesta de valor (transformación) única, específica y diferenciada. No te olvides de hacer las preguntas correctas para guiar al cliente a la siguiente etapa de tu proceso de ventas. ¿Después de ese test-drive qué sigue? La inducción al cliente al cierre.

A personalized response advising customer that you will have the vehicle clean and ready for them to drive. Prior to customer arriving, back the clean vehicle into a parking spot so the customer can drive directly off the lot and not have to navigate in reverse as some people are intimidated by that.

Begin by promptly acknowledging each request with a personalized response, showing that their interest is valued and appreciated.

Pre-planning is the key. Always have the temperature pre set and the vehicle facing out as some people have difficulty in backing up. Also, ensure that radio is turned down. Seats should also be pre set to a medium position so that it is suitable for most people. Also, make sure that there is fuel in the vehicle.

Before the test drive, I ensure everything is meticulously prepared by confirming the lead's details and the vehicle’s readiness. I make sure the car is clean, fueled, and suited to the lead's preferences, and I gather any relevant materials. I also plan a route that highlights the vehicle's best features, and reach out to the lead beforehand to set expectations and address any questions, ensuring a smooth and personalized experience.

During the test drive, I focus on creating a comfortable and engaging experience by highlighting the vehicle's key features and answering any questions the lead may have. I encourage them to explore the car's capabilities, offer insights based on their preferences, and ensure they feel confident and informed throughout the drive. My goal is to make the experience enjoyable and tailored to their needs, reinforcing their interest in the vehicle.

Follow up with a personalized message to gather feedback and address any additional questions, reinforcing that their satisfaction is my priority.

Personalized communication*:Address each lead by name, and tailor your interactions to their specific needs and interests. Clear scheduling*: Organize test drives with precise timings, allowing sufficient time for each lead Pre-test drive calls*:Briefly discuss their expectations, preferences, and questions before the test drive. Attentive accompaniment*:Accompany each lead during the test drive, answering questions and addressing concerns. Post-test drive follow-up*:Send personalized thank-you notes or emails, inquiring about their experience and feedback. Active listening*:Pay attention to each lead's comments, body language, and concerns. 8. *Efficient time management*: Balance multiple test drives without rushing or neglecting any lead.