Hier erfahren Sie, wie Sie effektiv mit negativem Feedback und Kritik an Ihrer Bewerbung umgehen können.

One approach is to see if some of these users can be integrated into a “pilot team” that continuously provides feedback on the application. Taking feedback from active users could help to completely see the application from a different perspective and build something which is much more valuable. Also the users that provided the feedback would feel much more appreciated.

Understand the reason why there is a negative feedback, to understand better the first step is to listen carefully. If you listen carefully and understand the root cause, well half of the problem is already solved.

Well, listening is very important, because most times somebody looking in can give some really good constructive feedback and ideas. It's also skill that a lot of people do not have, but its important to acquire it.

We should avoid interrupting when others are speaking or giving negative feedback about our app. It's important to listen carefully and validate their concerns to understand why the user is not satisfied with the product. By validating user feedback, we can identify real-world scenarios where our app might fail, regardless of whether the issue is small or significant.

L'écoute active est cruciale pour gérer les commentaires négatifs. Comprenez le point de vue des utilisateurs mécontents en lisant attentivement leurs retours. Identifiez la source des problèmes pour obtenir des informations précieuses sur l'utilisation réelle de l'application. Valorisez leur contribution pour encourager un dialogue constructif.

Consider any kind of negative feedback as a chance to improve your application. Because to be very clear, you have developed the application to solve problem of your client and if client is having some issue with the application then you should understand what do your clients need.

don't get defensive, stay focused on the objectives, others can provide really good feedback, they might come from angles that you have not thought about

As a PR professional, the first thing we're taught is to 1) update media lists and 2) reach out to the said list - which means speaking to journalists and sometimes editors and senior editors of publications. I think all of us have experienced the firing, often laughed off as a rite of passage but that's how we're motivated to learn and pitch a better story. Our leaders have trained us not to take the criticism or backlash PERSONALLY. It's never personal because we often start scratching our insecurities when faced with criticism. At this moment, it's important to stay objective, separate your personal from the criticism and approach it like a piece of advice.

Criticism of your app is beneficial in the initial phases. Stay patient and try to understand the issues being raised. Focus on the business objectives of the product. This approach will help your application mature, providing valuable experience to avoid similar issues in the future. It will also lead to creating a more reliable and scalable application, boosting both user satisfaction and your confidence.

Restez objectif face aux critiques de votre application. Séparez vos sentiments personnels et concentrez-vous sur la substance des commentaires. Évaluez leur pertinence et impact potentiel sur l'expérience utilisateur. Cette approche objective vous aide à déterminer les critiques nécessitant une action.

Be very strict about timelines. Follow the agreed and standard SLAs. Because if you miss on those, then that will be another Negative point added on top of earlier complaint from the client.

In most cases timeliness is very important. If you don't respond customers think you don't care. Keep customers in the loop through some kind of communication.

Avoid responding hastily to criticism of your application. Be patient, stay focused, and provide a plan of action to address the issue as soon as possible or in the next sprint. If the issue cannot be fixed immediately or the solution is complex, inform the user politely that you are working on it and a fix is planned soon.

Répondre rapidement aux commentaires négatifs montre aux utilisateurs que leurs préoccupations sont prises au sérieux. Rédigez une réponse polie et professionnelle, reconnaissant leurs problèmes et décrivant les mesures prises. Informez-les que leurs commentaires sont en cours d'examen, même sans solution immédiate.

Analysez les tendances dans les critiques pour identifier les problèmes récurrents. Cette approche aide à prioriser les domaines nécessitant une attention particulière. La reconnaissance des tendances permet une amélioration stratégique de l'application, garantissant que les mises à jour auront un impact positif sur l'expérience utilisateur.

Après avoir identifié les critiques valables, priorisez-les selon leur impact potentiel sur la satisfaction des utilisateurs. Mettez en œuvre des changements, qu'il s'agisse d'améliorations UI, de corrections de bugs ou d'ajouts de fonctionnalités. Testez soigneusement les mises à jour et communiquez-les aux utilisateurs.