Ausbildung zum Praxismanagement (PME
Der erste Schritt besteht darin, zu definieren, was Sie mit Ihrem PME-Programm erreichen wollen und wie Sie es messen wollen. Sie müssen klare, spezifische und realistische Ziele festlegen, die mit der Mission, Vision und den Werten Ihres Unternehmens übereinstimmen. Sie müssen auch die Indikatoren identifizieren, die zeigen, ob Sie Ihre Ziele erreicht haben oder nicht. Indikatoren sind messbare und beobachtbare Daten, die die Qualität, Quantität oder Veränderung eines Ergebnisses widerspiegeln. Wenn Ihr Ziel beispielsweise darin besteht, die Patientenzufriedenheit zu verbessern, können Sie Indikatoren wie Patientenbefragungen, Beschwerden oder Überweisungen verwenden.
In my experience you need to track the practice management education in terms of knowledge gap of staff through assessment. Then track staff courses, manhours spent and knowledge gain. Then assess the impact through quality of care measured against standards and patient perspectives. It should also improve staff productivity.
Consider a family of measures that can measure the structure, the process and the outcomes. When you look at it from different angles, you will be amazed to see how they correlate or not!
Practice management is the coordination of tasks required to run a service-oriented business. In healthcare, practice management includes: Governance, Medical billing, Staff management, Ancillary service development, Information technology, Transcription utilisation, Marketing. A practice manager is responsible for managing all business aspects of a medical practice. They may use practice management software (PMS) to help with: 1. Scheduling appointments 2. Tracking patient records 3. Processing insurance claims 4. Streamlining office procedures 5. Improving communication between staff members Have clear goals and measurement metrics for Practice Management Education. Have SMART goals
For evaluating outcomes, primarily it’s imperative to identify the measurable Quality indicators , collect relevant data and analyse the parameters available and scope of improvement using six sigma principles Defining goals of care , a team approach with emphasis on compassion, empathy and good communication skills goes a long way in effective management and holistic health care
In my experience, assessing the impact of a practice management education program on healthcare outcomes is multifaceted. Firstly, analyzing pre- and post-program healthcare data can reveal changes in key metrics, like patient satisfaction, reduced administrative errors, and improved workflow efficiency.
Der zweite Schritt besteht darin, Daten zu sammeln und zu analysieren, die sich auf Ihre Indikatoren beziehen. Sie müssen entscheiden, welche Datenquellen, Methoden und Tools Sie zum Sammeln und Verarbeiten der Informationen verwenden. Sie müssen auch festlegen, wie oft, wann und wie Sie die Daten sammeln und analysieren möchten. Sie können z. B. quantitative Methoden wie Umfragen, Audits oder Berichte oder qualitative Methoden wie Interviews, Fokusgruppen oder Beobachtungen verwenden. Sie können auch Software oder Plattformen verwenden, die Ihnen helfen, die Daten zu organisieren, zu visualisieren und zu interpretieren.
Data collection in healthcare is process of gathering, analysing & using data for patient documentation & resources to make accurate judgments about a patient's clinical conditions. Healthcare data analysis can help: 1. Lower readmission rates 2. Reduce errors 3. Better identify at-risk populations Data collection tools: 1. EHR systems 2. Online health forms 3. Remote monitoring devices Data collection methods: 1. Health history interviews 2. Observations 3. Physical assessments 4. Surveys & questionnaires 5. Focus groups 6. Progress tracking Data collection can help to 1. Make patients data immediately available 2. Improve accuracy of data collection 3. Lower readmission rates 4. Reduce errors 5. Better identify at-risk populations
You know the saying, "What gets measured gets managed"? It's spot on. Think about using a pre-test and a post-test. It's a straightforward way to see the difference before and after an event, such as an education session. Qualitative measures, such as an open-ended survey, can help illuminate the results with people's experiences and viewpoints. It helps paint the whole picture.
Collecting and using data is a reliable means to determine the effectiveness of a practice. Using data as a decision-making tool guides the key parameter indicators (KPIs) to determine what is effective for the patients and the practice, identifying areas of concerns, and provide some evidence on what can be done to make improvements. Plus, data sets the practice's benchmarks to determine your baseline of outcomes...where changes are needed and how to sustain what's working best.
I use data from my OPD and IPD register quarterly; subject the data to simple statistical methods using MS Excel; also by using anonymous response cards kept at exit point of my OPD. I use no CCTV camera there and write there on a signage about this to make my patient responders free to do their opinion sharing anonymously.
Implement a pre and post-program assessment to measure changes in these KPIs and complement quantitative data with qualitative insights from surveys and interviews with staff and patients. Analyze patient outcomes and financial metrics to discern the program's effectiveness and compare these results against benchmarks from peer organizations. Consider using control groups where feasible to isolate the program's influence.
Der dritte Schritt besteht darin, Ihre Daten mit anderen Quellen oder Standards zu vergleichen und zu vergleichen. Sie müssen eine Baseline oder einen Bezugspunkt festlegen, der es Ihnen ermöglicht, den Fortschritt und die Auswirkungen Ihres PME-Programms zu bewerten. Sie können interne oder externe Benchmarks verwenden, z. B. historische Daten, Branchennormen, Best Practices oder Akkreditierungskriterien. Sie können beispielsweise Ihre Patientenzufriedenheitswerte mit dem Vorjahr, dem nationalen Durchschnitt oder den Top-Performern in Ihrem Bereich vergleichen.
Benchmarking in healthcare is the process of comparing one's healthcare organization to other national healthcare organisations with goal to improve quality, efficiency & patient experience Benchmarking involves 1. Setting a standard 2. Comparing current performance to that standard 3. Working to improve conditions to meet that standard Benchmarks can come from 1. Regulatory agencies 2. Top organisations in the medical field Benchmarking process includes 1. Selecting subject to benchmark 2. Deciding which organisations you want to benchmark 3. Documenting your current processes 4. Collecting & analysing data 5. Measuring your performance against data collected 6. Creating improvement plan 7. Implementing changes 8. Repeating the process
Benefits of benchmarking in healthcare include: 1. Identifying areas where organisations are performing well and areas where they need to improve 2. Learning from best practices and innovations 3. Identifying gaps & opportunities for improvement
Der vierte Schritt besteht darin, Ihre Ergebnisse und Empfehlungen an Ihre Stakeholder zu berichten und zu kommunizieren. Sie müssen Ihre Daten klar, prägnant und überzeugend präsentieren, um die Erfolge, Herausforderungen und Chancen Ihres PME-Programms hervorzuheben. Sie müssen Ihre Botschaft und Ihr Format auch auf Ihre Zielgruppe zuschneiden, z. B. Mitarbeiter, Patienten, Partner oder Geldgeber. Sie können beispielsweise Grafiken, Diagramme, Tabellen oder Infografiken verwenden, um Ihre Daten zu veranschaulichen, und Geschichten, Erfahrungsberichte oder Fallstudien, um Ihre Wirkung zu veranschaulichen.
Communication is important in healthcare because it helps build trust between patients and providers Effective communication includes 1. Active listening & empathy 2. Asking open-ended questions 3. Summarising frequently 4. Establishing rapport with patients 5. Soliciting crucial health information 6. Working effectively with all members of care team Ways to improve communication: 1. Being attentive 2. Being curious 3. Involving friends & family 4. Using the right tone 5. Being aware of your patient's situation 6. Getting help from colleagues Four approaches to health communication are - Informative, Educating, Persuasive, Prompting. Five C's of effective communication are: Clarity, Conciseness, Consistency, Connection, Confidence.
Continuous monitoring and iterative improvements based on long-term data will ensure the program's sustained impact. Sharing results through publications can provide external validation and contribute to broader practice management strategies.
You should be comfortable communicating with both internal and external customers in your field. This is your time to stand out and be the leader that you strive to be.
Der fünfte Schritt besteht darin, Ihr PME-Programm auf der Grundlage des Feedbacks und der Ergebnisse Ihrer Datenanalyse zu bewerten und zu verbessern. Sie müssen die Stärken, Schwächen, Lücken und Verbesserungsbereiche Ihres PME-Programms identifizieren. Sie müssen auch Maßnahmen planen und umsetzen, die die Qualität und Wirksamkeit Ihres PME-Programms verbessern. Sie können beispielsweise Ihre Ziele, Indikatoren oder Ihren Lehrplan überarbeiten oder Ihren Teilnehmern zusätzliche Unterstützung, Ressourcen oder Schulungen anbieten.
Practice management education can help healthcare professionals improve their efficiency and quality. It can benefit healthcare practice in many ways like 1. Reducing wait times 2. Improving patient flow 3. Increasing efficiency and productivity 4. Reducing the risk of errors Here are some ways to evaluate & improve practice management education in healthcare: 1. Evaluate an online education program for healthcare professionals on best practice management of perinatal deaths 2. Evaluate novel practice management course such as Master in Healthcare Administration or Master in Business Administration 3. Put education in place to improve value & results become measurable 4. Monitor & evaluate team performance 5. Develop business case
Der sechste und letzte Schritt besteht darin, die Leistungen und Beiträge Ihres PME-Programms und seiner Teilnehmer zu feiern und anzuerkennen. Sie müssen die Bemühungen, Fähigkeiten und das Lernen Ihrer PME-Teilnehmer und -Moderatoren anerkennen und wertschätzen. Sie müssen auch die positiven Auswirkungen Ihres PME-Programms auf Ihre Gesundheitsergebnisse und Ihr Unternehmen teilen und feiern. Sie können beispielsweise eine Anerkennungszeremonie organisieren, einen Newsletter veröffentlichen oder ein Video erstellen, um Ihr PME-Programm und seine Ergebnisse zu präsentieren.
With 2 decades experience in Healthcare, my experience is that one can celebrate & recognise the achievements & contributions of Practice Management Education (PME) program & its participants by acknowledging & appreciating them. Some ways to celebrate & recognise achievements and contributions: 1. Employee recognition programs: Designed to acknowledge the accomplishments of people within an organization 2. Recognition awards: These are given to employees as a way to show appreciation for their contributions, tenure or achievements 3. Acknowledging goal & what actions contributed to success: This can be done by teachers & principals 4. Celebrating your own accomplishments: By taking time to think about what you've achieved
Knowing how to start is a start. Today's regulation governing subject participation in studies have hidden pitfalls which may discourage scientist from ever doing research at all. Collaborative data sharing may also add substance.
In my experience, assessing the impact of a practice management education program on healthcare outcomes is multifaceted. Firstly, analyzing pre- and post-program healthcare data can reveal changes in key metrics, like patient satisfaction, reduced administrative errors, and improved workflow efficiency. Additionally, gathering feedback from program participants and healthcare staff to gauge their perception of program benefits is essential. The combination of quantitative and qualitative data provides a comprehensive evaluation of the program's effectiveness.
Practice management education (PME) can have a positive impact on healthcare outcomes. PME can improve: 1. Patient satisfaction 2. Safety 3. Efficiency 4. Cost-effectiveness. 5. Reduce patient wait times 6. Improve patient flow 7. Increase efficiency and productivity 8. Reduce the risk of errors 9. Lead to effective and efficient practices 10. Potentially reduce the cost of healthcare
1. Pre- and post-assessments: Conduct assessments or surveys before and after the education program to measure participants' knowledge, skills, and attitudes related to practice management. Comparing the results can help determine the program's effectiveness in improving these areas. 2. Long-term follow-up: Assess the sustainability of the program's impact by conducting follow-up evaluations several months or years after the program. This can help determine if the knowledge and skills gained from the program have been retained and continue to positively impact healthcare outcomes. It's essential to establish clear evaluation criteria and collect data consistently to accurately measure the impact.
1. Continuous monitoring and mid course correction are the weakest link, which are essential but often not being followed. 2. Many times the number of parameters and process of collection and analysis is so lengthy and complex that it is not feasible to do frequently. 3. Creating Quality Circles within the organisation is a good practice but often underestimated. Where these circles are created often their recommendations are not supported and implemented adequately.
In my experience we set a goal that was reducing medication errors for outpatients in governmental hospital. Medication errors happen during practice : from proper documentation of patient medical history ,to prescribing and dispensing ,administration . going beyond dispensing to compliance and patient understanding of the of his medications and their use .. PME involves patient education that should go parallel to proper prescription that included documentation of all small details in patient medical history . patient education by Pharmacist through informing patient verbally and documenting method of administration. Following up with patient to check compliance and proper administration..