Wie können Sie die Vertraulichkeit Ihrer Kunden bei der Problemlösung wahren?

Seja Transparente, assim terá a confiança e o Respeito do Cliente, envolva e desenvolva o time para ter conhecimento técnico e para que sejam transparentes.

Training and Awareness: Provide training to staff members on the importance of confidentiality and the procedures for handling sensitive client information. Regular Review: Regularly review and update your confidentiality policies and procedures to ensure they remain effective and up-to-date with any changes in regulations or best practices. Data Encryption: Encrypt any electronic communication or files containing sensitive client information to prevent unauthorized access.

Maintaining client confidentiality while problem-solving is paramount. In coaching, trust is foundational. Here are key strategies: 1. Clear Policies: Establish clear policies and ensure all team members are trained on them. 2. Secure Communication: Use encrypted emails or platforms to discuss sensitive information. 3. Limit Access: Restrict access to client information to only those team members who need it to solve the problem. 4. Anonymize Data: When discussing cases, use anonymized data to protect client identities. 5. Legal Compliance: Ensure compliance with relevant laws & regulations regarding client confidentiality. 6. Constant Vigilance: Regularly review & update your policies to adapt to changing needs & technologies.

Tenha princípios: Quem atende cliente precisa entender que é extremamente necessário, ser profissional. E nada diz mais de um verdadeiro profissional, do que ter princípios inegociáveis. Conexão com o cliente: Entender a necessidade de cada cliente nos faz também ser empáticos, nos colocar no lugar do outro, e entender o que de fato está alinhado com a necessidade do cliente nos faz trilhar o caminho necessário sem atalhos. Deixar claro quem toma as decisões: Não é o profissional quem devem tomar as decisões e sim o cliente, afinal a meta e a vida são do cliente, mas, podemos atuar na busca de desenvolver um ambiente que faça o cliente pensar de forma sistêmica no que de fato ele precisa, para mudar e melhorar sua vida.

Client confidentiality and safety are both my continuing and prime concerns. Yes, agreeing on the scope of work is important so is signposting as the coaching process evolves. Always be honest about what can't offer professionally (for example: you may know the law or have enough lived experiences to know it but unless you are licensed you cannot offer legal advice). That's when you signpost so that the client's problem receives the specific attention it needs. Also make it clear in recorded online sessions, that the recordings will not be used for promotional purposes and that the client is safe in your environment.

Story telling is the best way to help your client understand the situation better. Make your questions easy to understand so that he doesnt have to bother his mind to search for an answer. His answers will have the right solutions if your questions are correct. So, focus on storytelling and ask the right questions.

Uma maneira de resolver problemas com seus clientes sem revelar seus dados pessoais é usar cenários hipotéticos. Por exemplo, em vez de dizer "O que você faria se seu chefe lhe pedisse para fazer horas extras novamente?", você poderia dizer "O que você faria se alguém lhe pedisse para fazer algo que conflitasse com suas prioridades?" Dessa forma, você pode ajudar seus clientes a explorar diferentes opções e consequências sem expor sua situação ou identidade específica.

In this scenario I ask the client to imagine the same person, same age with the same story, emotions, beliefs and ask: what do you think this person is going though? what does this person beliefs about himself?

Hypothetische Szenarien zu verwenden ist eine tolle Art Klienten von der Problembehaftung wegzukriegen und den Weg zu Bahnen für kreative Lösungsansätze. Das heißt, dass hier nicht nur persönliche Daten reduziert werden, sondern auch die generelle Lösungsfindung verstärkt werden kann.

Ask for permission through invitation: I'd like to invite you to explore [topic/pain] a bit deeper. Is this okay with you? If they say no, don't push. If they say yes, you can keep asking for permission each layer deeper you go.

Das Einverständnis einzuholen bevor man Daten teilt ist absolut notwendig für eine vertrauensvolle Klientenbeziehung. Diesen Punkt kann man auch gut in einem ersten Gespräch aufgreifen. Manchmal kommen Menschen mit der Sorge ins Gespräch, dass man sich mit anderen über ihren Fall austauschen würde > hier kann man also gut von vorne herein aufklären, dass man nur nach explizitem vorherigem Einverständnis Daten teilt. Außerdem sollte dieses Einverständnis immer nur situationsbezogen eingeholt werden und nicht pauschal.

This is very important. Even if there is a situation that you will have to discuss his profile with someone else in the industry, do ask for his permission and tell him about the person you are planning to discuss his profile. he should be completely comfortable on this

Asking permission is a great practice, permission to ask questions, guide, share or whatever. If sharing outside of sessions is acceptable, then taking care to protect the clients personal details and exact situation should be practised.

Asking for a permission opens the client and he feels safer. It is his decion to continue or do something. It feels like an internal "Yes" in the body, an expansion - yes, I allow myself to go though this right now.

Or just don't keep records (let your client keep the notes). For some styles of coaching, keeping notes won't be necessary. PS) Taking notes can be distracting from being fully present with them.

Es ist ratsam genau darüber nachzudenken was für Daten man bewahren möchte. Am liebsten lasse ich meine Klienten und Klientinnen die Notizen selbst machen, und sie sind selbst für die Verwahrung verantwortlich. Dass sie selbst Dinge aufschreiben hat außérdem den Vorteil, dass oft nochmal einmal mehr darüber nachegdacht wird, heißt, dass sie nochmal auf andere Punkte kommen die ohne die Notiz nicht entstanden wären.

Spätestens im Coachingprozess endet meine Digitalisierung. Bleistift, Papier, Codierung - Unterlagen ohne eindeutige Personendaten und die Themen Datensicherheit sowie Diskretion sind gesichert.

I consider that securing the records is very important. This is the most intimate part of the person and he needs to be sure that this stays in the session and that he is the only one who has any access to the notes.

One of the areas that supported my growth as a leadership and team coach is understanding the competencies as well as ethics associated with the International Coaching Federation. Learning how to contract with clients and their stakeholders about confidentiality is essential so that they can show up feeling you have created a safe space from them to explore. When working with a client spend the time upfront to define what confidentiality means so that everyone involved knows the rules of engagement. Coach their stakeholders to understand that you will not divulge their progress, topics, or what was discussed during their sessions. This way everyone understands and your clients can express their feelings, thoughts, and map out success.

A ética e respeito são balizadores, não podem ser negociados ou subjugados em momento algum. É a única maneira de garantir que tudo está correndo dentro do que é convencionado e normalizado.

Strictly following the ethics assures that you as a coach are aligned to the accepted guidelines. This guarantees that the boundaries and the standards are kept and everyone feels safer.