Was sind einige effektive Strategien, um die Telefonanrufe einer Führungskraft zu verwalten?

Few things I've learned from handling C-level call management include being aware of critical dates—both personal and business—understanding your C-level's goals and the "whys" behind them, and observing your executive(s)' body language. These guidelines typically lay the groundwork for an efficient phone conversation management strategy.

Prepare talking points indicating purpose ahead of the call. Speak clearly and concisely while actively listening. Jot quick notes on key details discussed or follow-up needs. Read the tone and adjust your style as necessary. Recap any decisions made or action items before wrapping up the call. Follow through rapidly on the next steps post-call to maintain momentum.

I feel, we must be aligned with the Executive's thought process. We should be able to understand the requirement within a few seconds of the discussion started but not to interrupt. Most importantly, the responsiveness must be in seconds with only what is required.

Manter um relacionamento mais humanizado com o executivo ajuda a obter as informações com mais liberdade, fluidez e eficácia.

You are to also manage sensitive information as an Executive for you boss. Screen incoming calls and as well prioritize the executives itinerary as effective as possible.

. Screening Calls: Have a trusted assistant or automated system screen calls to filter out non-essential ones, allowing the executive to focus on key priorities.

I have come to the realisation that it is much better when the assistant is familiar of the executives schedule, activities, priorities etc through having a honest discussion. That way conflict is avoided for instance if you know that the director won’t miss the child’s play date for a meeting. Then you are able to walk in a meeting and remind them that there’s a call for that. Also it’s important to always note down all calls received priority or not and at an appropriate time (before the day ends ! ) inform the executive. That way you handle each load as it comes and won’t have to remember two days later who called when.

Um simples formulário, em um aplicativo que estiver mais familiarizado, contendo os nomes das empresas, contatos e assunto já ajuda bastante categorizar as prioridades.

Ao iniciar o trabalho, é necessário fazer um breve levantamento de como o executivo gosta de trabalhar e o que considera como urgente e importante. Sendo assim, em pouco tempo já será possível filtrar o que é urgente, importante e indispensável.

Acredito na comunicação acessível entre assessor e executivo, porque toda essa ordem de priorização pode mudar de acordo com o momento, situação empresarial, estado atual mental, físico e emocional do executivo. Então sabendo as prioridades e o momento atual em que a empresa se encontra é possível ter a clareza necessária para uma melhor assessoria.

Telephone etiquette is of paramount significance not only from business perspective but also reflects high organisational standard and hence greatly impacts the reputation of the Organisation.

Um atendimento padronizado, objetivo, calmo e sempre com um "sorriso na voz", ajuda muito a controlar ligações mais difíceis.

Every call answered should be polite and clear and that is what true professionalism lies. Be kind and upfront the message you deliver. Doing this saves a lot of time and helps the other person to get a clear message. Also it is important to listen to what the person has to say.

Never make a promise you cannot fulfill. Always make it clear that you cannot make a promise but rather get back to them with more details IF possible.

Acredito que um planner compartilhado com o executivo facilita muito o alcance de resultados positivos e a gestão do tempo dispensado às atividades.

We cannot achieve purpose without follow up and follow through. Keeping record of event and being on top of cases can help. I start my day by going through my jotter for undone or progressing task from the previous day. Follow up on those first. Calls that are not immediately sorted get noted so they don't get forgotten. Follow up on messages and emails and ensure the desired results are achieved.

Inmportantisimo, seguimiento, escucha activa, anotaciones, un marcaje personal, en los detalles está el cliente potencial para un cierre

If only the squeaky wheels are getting greased, be ready and devoted to disturb the peace. It's easy to shy away from a task when you feel like a broken record repeating and reminding your executive of an outstanding task - Reach out; TRUST ME! Your commitment to excellence will shine though! Anxiousness will be met with gratitude for having followed through to the end.

Além do controle de agenda, uma revisão dos a Diários, pautas de reuniões, ligações relevantes é importante. 5 a 10 minutos para revisar os compromissos do dia é necessário.

Eu utilizaria um CRM para realizar os acompanhamentos, alguma agenda eletrônica. Ou até um controle simples criado no Excel. O importante é ter as informações em mãos rápido, para repassar ao executivo ou incluir alguma agenda de última hora.

When it comes to scheduling phone and video calls, I've discovered that Cabinet is an exceptional tool. It effortlessly manages multiple calendars and offers a plethora of options for booking, making it a perfect fit for executive assistants like myself. It has proven to be an invaluable resource throughout the past year.

There are many technologies nowadays that help us to easily manage, deliver services to costumers. For me as an IT i use the following. 1- Zoom , Google Meet, Microsoft Teams to communicate with the client or for business meetings. 2- TeamViewer is one of many softwares that may be used to give direct support to the costumer as you will be able to connect remotely with the client PC. 3- Service Desk which is used to manage tickets, inventory, reports and many more and this is the most important software that organize almost everything and show up your work. These are some of what we can use.

A tecnologia veio e facilitou muito a vida. Um telefone com sistem de transferência de chamadas (internas e externas), computador com duas telas, equipamentos de TI de voa qualidade também agilizam os trabalhos, aplicativos de mensagens e uma boa internet é bom para um bom desempenho e armazenamento dos dados.

So many tech advances that make it easy and efficient to manage a schedule. Using the systems that management has set forward but also researching new ones to see if there is something that might enhance or provide better services to your unique situation.

- Schedule a time for a return phone call to avoid back and forth calls. - Ascertain key reason for the call and if appropriate, offer to help where possible or transfer to another executive or schedule a call with the most appropriate person if not your executive - Ask for an email to be sent if the enquiry will require research before being able to be answered

The tone used in answering calls is very important as it can be perceived through the calls. I remember, I received an executive call and my response on the phone made the caller asked me if it was a bad time. I felt ashamed and immediately changed my tone and started smiling to make the call friendly.

It’s all in the details. Nothing is ever to small to be shared/considered. Ask questions until you have all the information, being informed makes you effective.

I once worked for a company in Randburg, they had over 20 international actors for a series paid for by a Nigerian television show. I was assisting the coordinator who was in over her head in handling these actors. I decided to step in to ensure we achieve our purpose. I took over communication with the actors by emails. I added my cell number for their convenience. One night, at 1:00 am, I got a call from our driver who had gone to the airport to fetch an actor. He was pleading with me to kindly speak to the actor as she refused to go with him because she wasn't given his name. The driver had called the coordinator but she didn't pick, so I spoke to the actor after which she felt better to go with our driver.

Always be organised and schedule return calls. Have regular 1-2-1 meetings to make sure you are fulfilling the role.Be masters of time management, possess great communication skills, know how to handle being privy to sensitive information, be cool-headed problem solvers