Welche Strategien gibt es, um mit Mehrdeutigkeit und Unsicherheit in Arbeitsprojekten umzugehen?

As a non-technical Scrum Master for a technical team, this is my first step when a new ask comes our way or when we go into our quarterly planning. Following a top down approach from goals to the work that is required to achieve those goals helps to understand the value and to provide solutions that further us towards our goals vis a vis just solving technical impediments. Seeking feedback regularly is crucial too for we need to remember we are solving a problem for someone else and not telling them what to do.

Define what success looks like to you and each of your team members Understand yours and each team members key motivations are Assess the Effort required to achieve that success Define the actions and develop the plan Act

𝗗𝗲𝗳𝗶𝗻𝗲 𝗖𝗹𝗲𝗮𝗿 𝗚𝗼𝗮𝗹𝘀: Establish what you want to achieve at the end of the project. 𝗦𝗲𝘁 𝗥𝗲𝗮𝗹𝗶𝘀𝘁𝗶𝗰 𝗘𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀: Understand the scope of the project and set achievable targets. 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗲: Ensure everyone involved in the project understands the goals and expectations. 𝗙𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Be prepared to adjust your goals and expectations as the project evolves. 𝗥𝗲𝘃𝗶𝗲𝘄: Regularly review your goals and expectations to ensure they remain relevant.

Do what you think is right based on the information you have available. Assess results, change what needs to be changed and move on repeating the cycle as required.

Many years ago, when I started as a junior management consultant in NYC, my MD told me "you need to be good with ambiguities" during our first conversation and I scratched my head for months about what he meant. Years later, I realized he might be talking about being prepared for volatility and adapting quickly. That later became one of the most essential skill in entrepreneurship. There are two components about it: #1. Reading situations. When things are complicated, instead of relying on a clear answer from someone, own your judgments. #2. Test your judgments with the understanding that failures are nothing more than feedback. "What if I'm afraid of failures?" Quick answer: just fail enough then you won't care anymore. It's called growth.

Cultivate a network of peers, mentors, and industry connections who can offer guidance, insights, and moral support in times of uncertainty. These diverse perspectives you trust can be your sounding board. A collaborative environment where team members feel valued and heard can lead to innovative solutions to complex problems. In situations of ambiguity, reaching out to experts from different functional areas within the organisation can provide clarity and new angles for approaching challenges.

Be at the bottom of the organisational pyramid! Empower your people to produce their ideas individually and in a team environment Agree what success looks like as a team Define the aim and supporting objections and plan Act without reservation

𝗧𝗲𝗮𝗺𝘄𝗼𝗿𝗸: Leverage the diverse skills and perspectives within your team. 𝗠𝗲𝗻𝘁𝗼𝗿𝘀𝗵𝗶𝗽: Seek guidance from experienced colleagues or mentors. 𝗢𝗽𝗲𝗻 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Foster an environment where ideas and concerns can be openly discussed. 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝘃𝗲 𝗧𝗼𝗼𝗹𝘀: Use project management and collaboration tools to stay organised and connected. 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸: Regularly seek and give feedback to ensure everyone is on the same page.

1. Train yourself to accept uncertainty and ambiguity as part of the game, moving yourself from resistance to resilience. 2. Emotions are valuable data points that teach us what to do in that moment. 3. Develop your EQ-- it's not just about others, it's about reading and mastering yourself. 4. Focus on what can be controlled; learn to make better decisions; plan for minimising downsides by fattening your margin of safety.

Key is to know what you can control and that which you cannot. Focus only on those things you can control Worry is creating mental pictures of the things you do not want. Focus on the things that you do want as the imperative.

Do it daily Have a gathering at a convenient time - not first thing in the morning or at the end of the day. Group is for praise

𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘀𝗲 𝗠𝗶𝗹𝗲𝘀𝘁𝗼𝗻𝗲𝘀: Celebrate when you reach significant stages in the project. 𝗔𝗰𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗘𝗳𝗳𝗼𝗿𝘁: Recognise the hard work and dedication of team members. 𝗣𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸: Provide positive feedback to boost morale and motivation. 𝗧𝗲𝗮𝗺 𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Organise team events or celebrations after achieving key milestones. 𝗥𝗲𝗳𝗹𝗲𝗰𝘁 𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗲𝘀𝘀: Regularly reflect on what you’ve achieved so far and how far you’ve come.

𝗦𝗲𝗹𝗳-𝗔𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁: Evaluate your performance and identify areas of strength and improvement. 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸: Seek feedback from colleagues and superiors to gain different perspectives. 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗟𝗲𝗮𝗿𝗻𝗲𝗱: Identify key lessons learned during the project. 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁: Keep a record of your reflections for future reference. 𝗔𝗰𝘁𝗶𝗼𝗻 𝗣𝗹𝗮𝗻: Based on your reflections, create an action plan for future projects.

Embrace flexibility by setting clear priorities, adapting plans as needed. Foster open communication to gather diverse perspectives, fostering creativity. Break down tasks into manageable steps, promoting a sense of control. Cultivate a positive mindset, viewing ambiguity as an opportunity for growth rather than a hindrance.

Do this over the course of the project and produce the results for all to learn from within the shortest time at completions Illicit input from team and let them see the results report before publishing more widely