An example I've seen was when a customer disputed a number of online payments, which were done from Google Play Store, which he had no idea about although they were all monthly subscriptions. I asked the customer to check his Gmail to see if he had been receiving Google Play Receipts to confirm the payments for each of those subscriptions monthly, however, he said he couldn't access his Gmail. I also educated him to sign out his Gmail from all different devices, just in case someone else had used his Gmail credentials on another device, accessing his Debit Card to make payments on other applications from Google.

📜 Handling Invoice Denial Professionally A customer denies receiving an invoice—what’s next? Stay calm and effective: 1️⃣ Verify and Resend: Double-check the details and resend with delivery confirmation. 2️⃣ Communicate Clearly: Engage in a polite conversation to clarify any misunderstandings. 3️⃣ Be Flexible: If financial challenges are the root cause, explore alternative payment options. Empathy and clear communication can turn a tricky situation into an opportunity to build trust. 💬 How do you handle invoice denial? Share your tips! #CustomerService #InvoiceManagement #ProblemSolving

Don't waste time arguing and debating. A quick solution for all parties is the best approach. In the end they have to pay the invoice.

Communication must be effective and respectful. I sent an invoice to my client’s customer via QuickBooks online. The invoice was 30 days past due; I contacted the customer directly on behalf of my client. When I spoke with the customer, I ensured that my tone and mannerism was NOT accusing or confrontational in any manner, but rather curious if they received the invoice. This approach to the initial contact has ensured that the invoice is paid, and the customer comes back for repeat business. Approach non-paying customers as wanting to pay and avoid being argumentative but supportive and solution driven. Keeping good customers is a lot easier than finding new ones!

Primeiramente é confirmar se o e-mail não foi para spam, se o cliente confirmar que não recebeu mesmo, pedir algumas informações ao clientes, como e-mail(s) e endereço (caso o envio seja físico) que ele tem cadastrado, data do vencimento da fatura o qual ele reclama não ter recebido. Reenviar a fatura para o cliente, desde que os dados para recebimento estejam corretos. Após isso, confirmar nos sistemas internos se a fatura foi realmente enviada, para qual endereço (e-mail ou físico), se há um comprovante de entrega, e se não há falha no sistema de faturamento. Importante automatizar o processo, ter confirmação de recebimento, auditorias regulares e treinamento interno, pois ajuda prevenir falhas e minimizando custos.