Hier erfahren Sie, wie Sie ein bleibendes Vermächtnis im Bereich der Customer Experience hinterlassen können.

When customers interact with businesses they don't just bring the goal they are trying to achieve. They bring their likes and dislikes, past experiences with the brand, nostalgic memories of the brand, knowledge from online reviews, and so much more. They bring their whole selves. Customer Experience professionals must exude empathy to be able to inspire empathy across the organization. When CX professionals can clearly articulate the vision of the whole customer to customer service teams, they create agents that will go above and beyond for the customers and in turn, drive customer loyalty.

To leave a lasting legacy in customer experience, focus on innovation, empathy, and consistency. Develop groundbreaking technologies and strategies that redefine service standards. Prioritize understanding and addressing customer needs and emotions, creating personalized and memorable interactions. Build a customer-centric culture within the organization, empowering employees to deliver exceptional service consistently. Invest in continuous learning and improvement, staying ahead of industry trends and evolving expectations. Share insights and best practices through thought leadership, contributing to the broader field. By making a significant, positive impact, you create a legacy that inspires and sets benchmarks for future generations.

Customers relations starts with the expectations and to keep that on remarkable level need to think like a Customer and plan like their asks, Empathy starts when we understand the customer and vice-versa, trust and empathy goes hand in hand to achieve a long lasting business relationship and empathy is foundation brick in that.

Ambivert Approach: Embrace empathy by actively listening to customers, understanding their needs, and showing genuine care and understanding. Seek a balance between engaging in empathetic conversations and taking personal time for reflection. Introvert Approach: Utilize your introspective nature to cultivate empathy. Take the time to understand customers' perspectives, emotions, and pain points. Use your empathetic insights to inform your interactions and decision-making. Extrovert Approach: Express empathy openly and energetically. Engage in meaningful conversations with customers, demonstrating your understanding and willingness to help. Use your social nature to connect with customers on an emotional level.

I believe that the most important of all is Resolving issues effectively, this generates value in our service and as long as we proactively solve the problems that the client may face, this generates loyalty and, above all, satisfaction in our products!

Es necesario comprender las necesidades de los clientes y fomentar una cultura de innovación continua, las empresas pueden atraer nuevos clientes y profundizar las relaciones con los existentes. Para esto la innovación, impulsa el crecimiento al abrir nuevas oportunidades y diversificar las fuentes de ingresos. La tecnología puede ayudar muchísimo en el área del servicio al cliente pero no dejar a un lado el contacto humano, eso será siempre lo que buscan los clientes, especialmente con los distintos problemas que pueden afrontar.

I'd say that not only innovation is the soul, don't forget that data and data analytics are key factors to have a fully CX innovation strategy.

Innovation for customers experience is a all time ongoing process and it requires regular monitoring and improvement, all type of services and businesses are depending on the continuous Innovation for its growth in terms of keeping existing customers on good bonds and getting new referrals from their referrals.

¡Marca la diferencia en la experiencia del cliente! El poder catalizador de la innovación. La innovación se erige como un motor de cambio, capaz de impulsar tu marca a nuevos horizontes y dejar un legado duradero. Al fomentar la innovación, no solo mejorarás la satisfacción de tus clientes, sino que también te posicionarás como líder en un mercado en constante evolución. 1. Cultiva una cultura de innovación. 2. Escucha atentamente a tus clientes. 3. Desafía las suposiciones existentes. 4. Abraza la tecnología. 5. Colabora con socios estratégicos. 6. Crea prototipos y prueba tus ideas. 7. Mide el impacto de la innovación. 8. Comparte tus éxitos y fracasos. 9. Nunca dejes de aprender y crecer. 10. Conviértete en un referente en CX.

Un análisis exhaustivo y permanente es lo que fomenta la innovación en los servicios. El nivel de experiencia brindada es el conjunto de recopilaciones de experiencias pasadas y estudiadas para las futuras, en donde, se puede perfeccionar las estrategias y así ser competitivo ante un mercado actual basado en la innovación constante. La cultura del fomento de la innovación es una práctica usada por los mejores competidores en CX por lo que debemos abrazar la idea de acoplarnos a ser mas competitivos haciendo la experiencia del usuario o cliente una experiencia satisfactoria y digna de su permanencia.

Tener un soporte dentro del equipo siempre va ser favorable para toda organización, especialmente coaching y mentoring en donde puedes guiar a tus colegas e incrementar el servicio al cliente. Ayuda en la rapidez, soporte al cliente e incluso incrementa la motivación en cada uno de los colaboradores de la empresa.

And how you build these relationships is through advocacy! Go the extra mile, provide value and make sure your business is always considering/aligning with your customer needs. Even if you're alone to speak up at first to make sure the right things are prioritized, you will inspire others to follow suit and become greater advocates for their customers as well

¡Construye un legado imborrable en la experiencia del cliente! El poder transformador de las relaciones. Las relaciones sólidas y duraderas son la base de un legado perdurable. Al construir relaciones genuinas con tus clientes, no solo mejorarás su satisfacción, sino que también crearás una comunidad leal y defensora de tu marca. 1. Céntrate en las personas, no en las transacciones. 2. Practica la escucha activa. 3. Comunícate de manera efectiva. 4. Ofrece un servicio excepcional. 5. Personaliza las experiencias. 6. Fomenta la retroalimentación. 7. Demuestra tu aprecio. 8. Crea una comunidad. 9. Sé proactivo en la resolución de problemas. 10. Cultiva relaciones duraderas.

Building customer relationships is crucial in customer service. This involves personalization, active listening, empathy, consistency, proactive approach, open communication, follow-up, and appreciation. By doing so, businesses can increase customer loyalty, enhance customer experience, encourage positive reviews, drive growth, and gain a competitive advantage.

Leading the team in CX is never an easy task. The Primary goal of a CX individual is always making things easy for the customer and giving the customer a delightful experience and enhance customer journey. If you want to leave a legacy in CX, it is important that you first need to transform yourself as a leader who can be looked upon for the focus on customer satisfaction, response for the customer feedback and how you display yourself. Being a leader, it is an opportunity for you to inspire your team rather than focusing towards just delegating tasks to your team. It's a great opportunity to portrait the skills which will push boundaries to delight customers. Legacy is always defined by leaders who inspire their team.

Ambivert Approach: Lead by example by demonstrating a balanced approach to customer experience. Show your team the importance of both individual reflection and collaborative action. Inspire others through your actions and words. Introvert Approach: Lead by example through your dedication, expertise, and thoughtful decision-making. Use your quiet confidence to inspire and motivate your team. Lead with integrity and authenticity. Extrovert Approach: Lead by example through your enthusiasm, energy, and positive attitude. Inspire your team through your passion for customer experience. Use your natural charisma to rally others towards a shared vision.

Establecer puntos de referencia: Mi enfoque en la satisfacción del cliente y la calidad se convierte en un punto de referencia para otros en el campo. Al demostrar consistentemente estos valores, establezco un estándar que otros aspiran a seguir. Al predicar con el ejemplo, no solo mejoro la experiencia del cliente, sino que también inspiro a mi equipo a alcanzar nuevos niveles de excelencia. Mi legado como líder se define por la manera en que he motivado a otros a seguir mejorando y superando las expectativas en la experiencia del cliente.

Knowledge is meant to be share and it depends how good one are in providing that, Sharing best practices and experiences always giving confidence to beginners to step up in their field.

Ambivert Approach: Share knowledge by actively participating in knowledge-sharing sessions and engaging in both giving and receiving information. Seek a balance between sharing openly and actively listening to others' insights. Introvert Approach: Share knowledge through thoughtful and concise communication. Contribute your expertise in one-on-one or small group settings. Use writing platforms or internal communication channels to share your insights more widely. Extrovert Approach: Share knowledge openly and enthusiastically. Contribute to group discussions and team meetings. Use visual aids and storytelling techniques to effectively convey your knowledge and experiences.

¡Deja una huella imborrable en la experiencia del cliente! El poder catalizador del conocimiento compartido. Al convertirte en un referente en CX y compartir tu experiencia y sabiduría, no solo mejorarás la industria en general, sino que también inspirarás a otros a alcanzar la excelencia. 1. Conviértete en un experto en CX. 2. Comparte tu experiencia. 3. Mentoriza a otros profesionales. 4. Participa en proyectos de código abierto. 5. Enseña y forma a la próxima generación. 6. Crea contenido valioso. 7. Participa en redes sociales. 8. Contribuye a publicaciones especializadas. 9. Presenta tus ideas en eventos. 10. Conviértete en un referente en CX.

Giving employees tools that allow them to have contextualized conversations with a knowledge base generated and managed by AI is important and I believe that Copilots technology is fundamental to achieve the share.

Sharing knowledge is vital in customer service, empowering customers through clear explanations, education, and feedback. It enhances understanding, reduces repeat issues, and improves satisfaction and loyalty. Knowledge sharing fosters transparency, trust, and continuous learning, delivering exceptional experiences and driving growth.

Adoption of customers engagement activities are key success factor for the growth of company, many cabs provider companies are engaging support services only through messages but their algorithm are so great that they are doing best in the market.

Ambivert Approach: Cultivate adaptability by being open to change and actively seeking opportunities to learn and grow. Seek a balance between personal reflection and seeking feedback from others. Embrace flexibility and adjust your approach as needed. Introvert Approach: Cultivate adaptability through introspection and self-awareness. Use your ability to process information deeply to adapt and adjust your strategies. Embrace change as an opportunity for personal and professional development. Extrovert Approach: Cultivate adaptability by embracing new experiences and seeking diverse perspectives. Engage in collaborative discussions and brainstorming sessions to adapt your strategies. Embrace change with enthusiasm and a positive mindset.

Fomentar una cultura de adaptabilidad: Promuevo una cultura organizacional que valore y fomente la adaptabilidad. Animo a mi equipo a ser proactivo en la identificación de oportunidades de mejora y a estar abiertos a experimentar con nuevas ideas. Innovación constante: La adaptabilidad está estrechamente relacionada con la innovación. Estoy siempre buscando formas de innovar y mejorar nuestros servicios, basándome en el feedback de los clientes y las tendencias del mercado.

To leave a lasting legacy in the customer experience field, focus on consistently delivering exceptional service. Innovate by implementing customer feedback and embracing new technologies. Develop a customer-centric culture within your organization. Mentor and inspire future leaders in the industry. Share your knowledge through speaking engagements, articles, or books. Build strong, genuine relationships with customers and colleagues. Strive for continuous improvement and never stop learning. Your dedication will create a positive, lasting impact.

Cross cultural barriers. Nurture your professional relationships with your customers. Have a deep-rooted sense of responsibility and put communities at the heart of the change process. Have an intimate understanding of local dynamics and make continuous efforts to use technology driven solutions for betterment. An intelligent and rich world is much more resilient and is our greatest asset. So use the field of customer service as an opportunity to unlock a brighter future for all and your legacy will remain.

Analizar y rediseñar la CX es muy importante para la implementación de una mejora constante en cuanto la experiencia que se lleva el cliente, durante nuestros servicios. Este factor es importante para el diseño de una cultura de monitoreo y supervisión de procesos óptimos ofreciendo un uso de cierta cantidad de recursos de una manera eficiente lo que eleva tu nivel de competitividad.